My new iphone 4gs is not recognised in iTunes on my Macbook (my old iphone 3 is recognised and syncs no problem)

My new iphone 4GS with a new O2 sim was bought today.
It is to replace an IPhone 3.
When I plug in the 3 it is recognised in iTunes on my Macbook, but when I plug in the new phone it charges but does no appear as a device in ITunes or the Finder.
What next?

Does it charge?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try another cable
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

Similar Messages

  • IPhone 3GS/iOS4 not recognized in iTunes After Replacing MacBook HD

    Several days ago, after experiencing some problems w/ my MacBook, I took it to the Genius Bar at my local Apple store. After some diagnostic tests, it was determined that my hard drive was in the process of dying. A new, replacement hard drive was installed by the very helpful Genius. When I got home, I used Time Machine to restore the contents of my hard drive.
    I am running OS10.6.4 on my MacBook, with the latest version (9.2?) of iTunes.
    After restoring the contents of my hard drive, Time Machine would not back up my MacBook until i formatted the backup drive, and started backups with Time Machine all over again (so now, only one backup since the hard drive restore).
    Now, when connecting my iPhone 3GS running iOS4.0.2, the connection confirmation noise sounds, my iPhone very briefly shows up in the devices list in iTunes, and then disappears. I tried disconnecting and then reconnecting my iPhone a few times to see if I could get iTunes to recognize my iPhone. No luck.
    At some point after several unsuccessful attempts to get my iPhone to be recognized, I was presented with the message that iTunes could not recognize the iPhone, and I should click the restore button in iTunes. I did this. iTunes wanted to download some software, for the restoration. It looked like this was successful, but then my iPhone vanished from the devices list again. After disconnecting and reconnecting it, and then clicking restore in iTunes, a message that iTunes could not contact the Apple software downloads server. This was erroneous, since I did have a functioning internet connection at the time (I had several tabs open and running in Safari at the time).
    Can anyone please help?!

    Try these suggestions:  iOS: Device not recognized in iTunes for MAC OS X, http://support.apple.com/kb/TS1591

  • Ipod classic (photo) and windows version not recognized by itunes on my macbook air. Iphone works fine and previously it also worked out with the Ipod. If someone has an answer that would be great. thanks

    itunes on my mac does not any longer show my ipod classic (photo, window formated). It worked before and itunes with iphone just works fine. Any clue? Thanks.

    Sorry to jump the gun, but did you connect the iPod via USB Hub on the MB Air?
    If plug it into the wrong USB port, which is shared like using a USB Hub, I would suggest connecting the iPod directly to the MB Air and not via USB Hub.
    But if you connect directly, have the iPod ever connect to iTunes, without problems, on this MB Air?
    You got an old 4G iPod photo, based on iPod Software version 1.2.1
    I mean downgrade to the iTunes version, that was working, with your iPod, but try the right USB port first before downgrading iTunes, with earlier version download here.
    http://support.apple.com/downloads/#itunes
    Have a nice day!

  • My iPhone 5 does not show in iTunes am using windows 8

    Hi my iPhone 5 will not show in iTunes. I am using windows 8 which recognises the devise

    Hi there,
    The question that I want to ask can you try device on other computer? Best choise to isolate issue is with iPhone or computer/os.
    Full reinstall of iTunes and Apple Software (drivers):
    http://support.apple.com/kb/HT1925
    Hope it helps,

  • HT201628 My ios device(iphone 5s)  is not recognized in Itunes and I am using windows 8.1

    My Iphone 5S is not recognized in Itunes. I am using windows 8.1. What is the problem as I am not able to sync anything on the computer to my Iphone 5s?

    Use the article about this issue from the support site
    http://support.apple.com/kb/TS1538

  • Can I use my new 4gs on a line different then the one it was upgraded on. I have many phones on my account. I am not eligible for upgrade but I had to buy two new phones for others. Can I give one of them my old iPhone 4 and take the 4gs.?

    I have many phones on my account. I am not eligible for upgrade but I had to buy two new phones for others. Can I give one of them my old iPhone 4 and take the 4gs? Thinking maybe switch sim cards? Thanks in advance for any help

    Yes.
    Just call your provider and tell them what you want and they will help you get it done properly.

  • My iphone 5s is not recognized by itunes on my new Macbook Air.

    I just bought a Macbook Air.  I previously owned a Macbook Pro.  I am attempting to transfer all of my photos and music to my new Air.  Photos were no problem, music was a breeze using Home Sharing.  However, my iphone 5s is not recognized by itunes on my new Air.  Any suggestions?

    Hello crystal251,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    Have a nice day,
    Mario

  • My new Nanno 7 is not recognized by itunes. Removed, reinstalled and updated itunes. Iphone 5s and ipad 3 sync w/o problems. Itunes diagnostics says it isn't recognized by itunes. I'd really like to get some music on it.

    My brand new nano 7 is not recognized by iTunes. I ran diagnostics and it stated under "Device Sync Test" that "no device found". My iPhone 5s and ipad 3 all sync without issue.  The online chat with Apple didn't work either.  I have uninstalled, reinstalled iTunes and have the latest update.  Any suggestions?

    Hi, bbarden.  
    Thank you for visiting Apple Support Communities.
    If your device is not recognized by iTunes, I would recommend the steps in the article below.  Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
    iPhone, iPad, or iPod not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jason H.

  • TS3694 I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
    As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
    I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
    As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue.

  • My iPhone 5 is not recognized by iTunes

    My iPhone 5 is not recognized by iTunes. My iPhone is iOS 7.0.4 and my iTunes is 11.1.4. When i connect my iPhone to the computer, all that happens is the file view opens and shows how mush usage i have left on my phone. And when i try to connect it to iTunes, it does not recognize my phone at all. When i used to plug my phone in, iTunes would automatically pop up and i was able to download music or whatever to with iTunes.

    Read this iPhone not recognised by iTunes on PC

  • Iphone 3G not recognized by itunes on my Macbook

    My iphone has stopped being recognized by itunes on my MacBook. I am using OS 4.11.5 .
    I do not want to upgrade to the new OS because I will be purchasing a new MacBook soon.
    Help ?

    Sorry to jump the gun, but did you connect the iPod via USB Hub on the MB Air?
    If plug it into the wrong USB port, which is shared like using a USB Hub, I would suggest connecting the iPod directly to the MB Air and not via USB Hub.
    But if you connect directly, have the iPod ever connect to iTunes, without problems, on this MB Air?
    You got an old 4G iPod photo, based on iPod Software version 1.2.1
    I mean downgrade to the iTunes version, that was working, with your iPod, but try the right USB port first before downgrading iTunes, with earlier version download here.
    http://support.apple.com/downloads/#itunes
    Have a nice day!

  • TS3221 my iphone 4s is not connecting with itunes and giving me a message of unknow error 0xE8000012 Please help me out

    my iphone 4s is not connecting with itunes and giving me a message of unknow error 0xE8000012 Please help me out

    You've managed to permanently damage the phone. As gdgmacguy suggests, buy a new one. Preferably from a legitimate source.
    You may also want to keep in mind that it is illegal to use the Gevey SIM in pretty much every country on the planet. It may still be legal on the continent of antarctica, but that's only because penguins don't use cell phones as a rule.

  • My iphone 3gs is not communicating with itunes and in windows there is an exclamation mark

    my iphone 3gs is not communicating with itunes and in windows there is an exclamation mark next to the usb device.  tried removing itunes and reloading, all softwares up to date. just got a new iphone 4s which is on charge but not switched on and used.

    For Windows Vista/7 http://support.apple.com/kb/HT1923 uninstalling and reinstalling iTunes
    For Windows XP http://support.apple.com/kb/HT1925.
    Make sure you follow these instructions completely with the phone disconnected from the computer. After the reinstallation, reconnect the phone and it should load the new USB driver.

  • HT4623 hi. i had erased iphone. now its not showing in itunes. help how restore?.

    hi. i had erased iphone. now its not showing in itunes. help how restore?.

    thanks feffo87.
    but i hav used ERASE ALL CONTENT AND SETTINGS  to erase, but my iphone 4s is not reading on itunes.
    how to restore new ios now.

  • HT4915 the music on my iphone 4s is not in my itunes...help!

    HI....the large majority of my music on my iphone 4s is not showing in itunes when I'm plugged in.  It's a fairly new phone.  Would like to be able to see all my music in itunes so i can delete some music i no longer want....Thanks!!

    restore from your backup, if that doesn't fix the camera, then restore your phone as new.
    If that doesn't work, then take it to the Apple store.

Maybe you are looking for