My new iPhone 5 won't connect to iTunes, and when I connect to my computer it comes up as a usb storage device, also in the phone itself under usage it shows internal memory of 2gb and sd card 64 gb, is this an original iPhone or have I been sold a copy
My new iphone 5 can not connect to itunes, it comes up as a usb storage device when I plug it in, also in the phone under settings/usage it shows internal memory of 2gb and SD card of 64gb, I cannot get it to connect to itunes at all so cannot sync etc, is this a genuine Iphone or a copy. I have owned 4 iphones and never had a problem with connecting to iphones and restoreing to a backup.
According to http://en.wikipedia.org/wiki/IPhone_5
the iPhone5 has 1GB of RAM, and internal storage of 16, 32, or 64GB.
It does not use SD cards.
Fake iphones are really Android phones using the skin of iOS6.
Click on the App Store icon. If it takes you to Apple's App Store, then it's a real iPhone.
But if you are directed to Google Play, then I'm afraid you've gotten a copy.
Similar Messages
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Ever since updating to new OS, my iphone won't sync to itunes. When I plug in the phone to the PC, dialog box says I need to update itunes to 10.6.3 or later. I did that update, but still get the same error message.
Can anyone offer suggestions?
Thanks!Since it told me to update, I updated to 10.7.
Then when I plugged in the phone again, it gave the same message that I need to update itunes. -
iphone 4 is not recognized by itunes and is only on emergency mode, keeps telling me to connect to itunes but when I connect iphone to computer it does not recognize it
Did you try recovery mode? Hold down the home button as you connect it to iTunes. iTunes should pop up a window that says "iTunes has detected a device in recovery mode" and give you the option to restore.
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my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!
If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808
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my iphone is disabled. it prompted me to connect to itunes but when i connected to itunes... it will just say cant detect iphone because it needs to unlocked. how can i unlocked if theres no way to unlock it? pls advise. ty!
Hey aldrichangel!
Here is an article that has a few suggestions for you that will help you unlock your phone:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
I put more wrong passcodes and then write "Iphone is disabled | Connect to iTunes". When i connect to iTunes, appear a error where write that I can't connect iPhone to iTunes because must to put a password on iPhone ( but I can't connect iPhone to iTunes because is blocked) HELP me PLEASE ! And give you more details if you want .
Sorry for my english but I am from Romania and I don't know very good .Forgot an iPhone Passcode? How to reset the iPhone passcode
iPhone and iPod touch- Wrong passcode results in red disabled screen
Please get the iPhone iOS 4 user guide. -
My iPod touch screen says it is disabled. Connect to iTunes. When I connect the device to the computer a window pops up and said that the iPod is locked and I need to enter the passcode on the iPod..... I can't get it to do anything. Any ideas?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
My iphone 3gs will no longer let me try passcodes and it only says "Iphone is disabled connect to itunes" well, when I connect it to my laptop, itunes says "could not connect to phone because it is locked with a passcode. you must enter your passcode on the iPhone before it can be used with iTunes" Please help!!! I have tried resetting it and all the tricks I know. Nothing works. Thanks
You will have to restore it from Recovery Mode: http://support.apple.com/kb/HT1808
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My iPad conveys that it is disabled, and that I need to connect to iTunes. When I connect to iTunes I get a message that I need to enter my pass code and open my Ipad, but I don't get the scree with the number board to open with a password. How do I fix this?
You will need to restore it. The sidebar of your iPad appears on itunes even if you dont enter the passcode. There's the option to restore it. More info:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software -
My iPad conveys that it is disabled, and that I need to connect to iTunes. When I connect to iTunes I get a message that I need to enter my pass code and open my Ipad, but I don't get the screen to open with a password. How do I fix this?
You will need to restore it. It may not sync, but the iPad's sidebar has to appear you can restore it and it will be as the last time ou synced it to iTunes. For more info:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software -
The number pad would not let me type in a 1 2 3 for my 4 digit code. After numerous tries, the phone now says iphone disabled connect to itunes. When I connected to itunes, it asked for the code which I was unable to enter. Help!
Open iTunes on computer, connect iPhone to computer with USB cable. Hold both Home and Power buttons on iPhone until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware.
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my phone 4s is locked and I cant unlock it unless I connect to ITunes but when I connect it, it doesn't work.
what do I do ?Have you tried any troubleshooting?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory -
My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes. When I connect to Itunes it states unlock with passcode. Any suggestions on how to fix this
iPhone and iPod touch: Unable to update or restore
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen -
My ipod reads Ipod disabled connect to itunes. When i connect to itunes a box appears on the computor screen and will not access the ipod and says it has a passcode and will not let me try to enter a passcode into the ipod? What can I do?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My iPod Touch 5th generation says disabled connect to itunes but when we connect to itunes it says on itunes that the ipod is locked with a passcode and to go onto the ipod and type in the passcode to proceed but the ipod is still locked. what do i do?
http://support.apple.com/kb/HT1212
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