My new iPod 7th gen is syncing but no sound

I have just received my iPod 7th gen. It is fully charged and set up. I have synced my music files to it. When i play a song no sound comes through but on the iPod it shows as playing. Is this a fault with the ipod? The earphones work fine as i have tested them on my ipad. I have also restored the ipod to factory settings and resynced but am still having the same problem. Any help would be appreciated

Hello Bina092,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod touch: Hardware troubleshooting
http://support.apple.com/kb/TS2771
No sound through internal speaker*
Verify that the iPod touch is not set to pause.
Verify that the volume is set appropriately.
Verify that headphones are not attached to the headphone port.
Verify that Bluetooth stereo headphones are not paired wirelessly.
Try turning the iPod touch off and then on again.
Best of luck,
Mario

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My new iPod 7th gen is syncing but no sound

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