My new ipod cant find january upgrade

I bought a ipod touch and direct bought the upgrade, but then my ipod went broken and i was forced to pick up a new one in the store, and i connect the ipod to itunes, and update to 1.1.4 but then the upgrade doesnt instal, im loged in to itunes store and i can se that i have bought it, men it doesnt downloading to my ipod. I have press the update-botton, sync. it manuall and so on, but nothing helps. I have try to contact itunes support but they couldnt help me...What can i do?

You are syncing from the same computer, same user account on the computer, and same itunes account that you used to purchase the update, correct? When you plug your ipod in click on the ipod in the left hand itunes pane, then select summary from the main window, make sure "manually manage music and videos" is not selected. See [this thread|http://discussions.apple.com/thread.jspa?messageID=6415636&#6415636] to verify that the Jan. upgrade file is still located in the correct place on your computer.

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    Message was edited by: Carolyn Samit

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