My new iPod Classic (6th gen) is completely frozen. Should I send it back?

My iPod seems to be defective. I just upgraded from my last iPod classic (4th gen) to the newest model for more space, so I now all the tips and tricks to reset and restore a malfunctioning iPod. I have tried everything: checked the hold button, reset it, connected it to various adaptors, connected it to the computer, but nothing seems to work. I bought it maybe two weeks ago, and I don't have the receipt (stupid move, I know), so I'm wondering, since I registered the product, if I can send it to apple for fixing or replacement. Thanks.

I'm an idiot. Thanks to anyone that was willing to help anyway:)

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HEEEEEELLLLLLPPPPP!!!!!
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New iPod Nano 6th Gen just got it going today and it won't stay on. It starts playing a song and pauses (shuts down?) after a few seconds. It's fully charged what do i do? Help please!!

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I received mine yesterday as replacement for 1st generation and yes I had exactly the same problem.
I don't think it is anything to do with headphone plug [jack].
I played around with the settings and have just managed to listen to three hours without problem.
Music settings; shake to shuttle off, sound check off, double click - play/pause, audio cross fade and group compilation on. Can't be all these but trial and error as to which one - unfortunately it came without instructions.
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Greetings MarkSaved1989,
Thanks for visiting Apple Support Communities.
If your iPod only shows a blinking screen, first try to reset it using the steps at this link:
Reset your iPod - Apple Support
If the iPod can't be reset using these steps, try restoring using the instructions found here:
Restoring iPod to factory settings - Apple Support
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Hey folks, my friends iPod Classic 80gb 6th Generation iPod has a crappy distorted sound when tunes are played from it.
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When it came back, all seemed to work okay, except a very short battery life.
A week later, the iPod froze with no backlight (the menu was still visible but not reacting to any button presses)
Nothing happened when the charger was plugged in, so we held the Menu Button + the Select button, and it rebooted successfully however the orginal problem came back of distorted sound....:-(
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Was he right by saying it was the logic board at fault?
Cheers
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I haD the same issue, and was thoroughly ticked off until doing some research and then trying couple things.
I was able to change the volume limit, that WAS set at half. I adjusted it to max volume, set a lock passcode, and away I drove.
Then, upon hitting "play", I began to get a little ticked off. I realized after a few minutes, I couldn't hear anything playing.
It was so quiet- and I-95 is noisy, with me regretting buying another Apple product, after is wrote not to.
So- after reading through a couple of these threads, I just adjusted the volume limit, and VOILA!
It reverted to 50%.
So, I did a total wipe, factory-reset it as new iPod. I checked setting=>volume limit and it was at the 50% point again. First thing that I did was go to the last selection under settings menu, "reset settings" and noted it doesn't delete sync days, solely sys settings.
I adjusted the volume limit to 100% immediately afterwards, set a new passcode and then.....
Hit play.
It worked. Plays just as loud as my original 3rd Gen iTouch.
So Dylan1219, maybe try that? It's so simple, I am shocked that's how I fixed it. It had been set- and always snapped back to the 50% mark.
So, MAYBE that could solve the problem..? I have hearing loss from rock & roll and concerts, etc...so, thankfully this isn't a bunk product. Just had a bunk setting.
It has stayed at Max level for hours now, and can state it solved it for me.
I would hypothesize, all iPod classics are made the same, except for the "options" of storage and color. Maybe a small "governor" or a piece of extra firmware is added after the fact, or only "every 9th iPod" who knows for sure...?

Ipod Classic 6th Gen 160 GB wont Restore (Error 1439)

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If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Ipod Classic 6th gen problems with HDD upgrade

I have a Ipod 6th gen and left it in rain. I got a red X the next week after having it in rice.
Ordered a SD Card for the iFlash with SD card adapter. I still get the red X. Why? I formatted the 64GB SD with FAT32. I dont know what else to do. I also cleaned the HDD ribbon cable with rubbing alcohol and flipped the connections but still no avail.

disk utility is normally correct. you can try putting ipod in disk mode and control + click > get info on the ipod. see what the capacity is and it should have the 160 GB. in disk utility you can try verify disk. I would try to return the hard drive.

How can I use my iPod Classic (6th Gen) as a voiice recorder?, How can I use my iPod Classic (6th Gen) as a voice recorder?

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My ipod classic 6th gen video is now not recognised by my pc...pls help

my ipod classic is now not recognized by my pc. will not sync...help

Howdy Michael,
It sounds like your iPod classic isn’t recognized by your PC or iTunes. Issues like this are usually be resolved with the troubleshooting suggestions in the article linked below.
iPod: Does not appear in Windows or iTunes and Device Manager is empty
Take care,
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My iPod Classic 6th gen won't charge on wall charger and it's not even recognized on iMac or Windows

Hi! I hope someone can help me with this. I have had this 160 Gigs iPod Classic for a couple of years now and never had this problem before. I have tried to connect my iPod with several cables (which work fine with my iPod Touch and iPhone, by the way), two wall chargers, 2 windows computers and an iMac and none of them recognize my iPod anymore, it doesn't even appear in Disk Mode. I have also reseted it several times and still nothing.
It's was working fine but it ran out of battery now so it just says "Connect to Power" when I try to turn it on. What else can I do?

The iPod itself has bent pins or the cable?
If the connection on the doc connection inside the iPod is bent you'll need to get that part replaced.
Indeed that problem would lead to a false indication and give you the problems you just mentioned above.
Can you take a picture of the connector and upload it here?
I've repaired many iPod classics so, I think I can help you out. !!!

My new iPod Classic (6th gen) is completely frozen. Should I send it back?

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