My new ipod classic keeps freezing

I got it for christmas and have been looking after it. The screen and buttons consistantly freezes at least once a week. I don't know what triggers it besides that it only happens when I'm doing something with it. So it dosn't happen when it's in my pocket. The screen dosn't shut off or dim. When I plug it into itunes my computer registers that a usb device was plugged in with a sound effect but itunes dosn't communicate with it. The only way I found to fix it is to wait until the battery drains and then charge it again. It's a classic 160 gig. I don't know why it would be broken because I've never dropped it or bumped it and because it's only a month old it's very dissapointing.

Hey jirioxy,
Thanks for the question. I understand you are experiencing multiple issues with your iPod classic. To troubleshoot, it may be helpful to run through the following assistant:
Apple - Support - iPod - iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Thanks,
Matt M.

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IPod Classic keeps freezing...what do I do?

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Hi Candyfornia,
I think you must restore your iPod (with iTunes) to solve your problem...

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It may be related to the data "caching" used by iPods with a hard drive for storage. This caching (pre-loading upcoming song data into memory) allows the iPod to play continuously, even if movement and vibration cause access to the iPod's hard drive to NOT be continuous. However, if the iPod is stationary on a desk, this should not happen.
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http://support.apple.com/kb/ht1320
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It's also possible that the iPod's hard drive is faulty, and that is why the iPod is having problems accessing the song data (which causes these pauses). If the Restore does not resolve this problem, you should have it looked at under warranty. If there is a conveniently located Apple Store, you can make a reservation at the store's Genius Bar. OR, if possible, return it for a full refund and get another one.

My 7th generation 160 g iPod classic keeps freezing, I've only had it for 3 months?

This iPod was ordered brand new 3 months ago, however it keeps freezing and locking up when I try to scroll through menus or switch songs. I would really like this problem to be fixed. How do I go about this?

Try the Hard Reset
After charging till full charge, at least 2 hours (preferably 4 hours)
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
Then release the buttons
Select your preferred language.
Here is the Apple support Article on the 5Rs
http://www.apple.com/support/ipod/five_rs/classic/
Do the iPod Disk Diagnostic as posted by tt2,
https://discussions.apple.com/message/17776595#17776595
If you have high numbers on the first 5 items, better bring back to Apple Store for a replacement.
Good Luck!

Why does my ipod classic keep freezing my itunes account

so i have had my ipod classic for a few years not and i love it. but lately i cannot plug it into itunes without it freezing my itunes all up. i have tried resetting it, ive re downloaded itunes and everything i try doesnt work. i dont know what to do. i really dont want to have to go buy a new one.

It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
If necessary, post the resultings numbers and we can verify what the next steps to take.
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My ipod classic keeps freezing when I plug it in, why?

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Hello Briannat1995,
It sounds like your iTunes application is becoming unresponsive when you plug your iPod Classic into your computer. I recommend trying the troubleshooting steps from the article named:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Thank you for using Apple Support Communities.
Take care,
Sterling

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It may be related to the data "caching" used by iPods with a hard drive for storage. This caching (pre-loading upcoming song data into memory) allows the iPod to play continuously, even if movement and vibration cause access to the iPod's hard drive to NOT be continuous. However, if the iPod is stationary on a desk, this should not happen.
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http://support.apple.com/kb/ht1320
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This happened again this morning. It isn't occuring during use but after the iPod has just been sitting unused for a period of time. An example, last night I powered it off by holding down play/pause then I switched the HOLD switch to the on position. Normally if it isn't frozen, as soon as I switch the HOLD switch off, the screen comes up. This morning though when I switched the HOLD switch off, nothing happened and the iPod was unresponsive to any other button presses. After messing around with it for a while, I manually reset it and it came back. It's like it is going into a deep sleep and cannot be brought back without the reset. I am going to let it sit all day without HOLD on to see if it makes any differnce but this is really frustrating for a new MP3 player.
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Hi,
My new iPod classic started freezing when plugge in after the night, for example - it needs a restore, then works fine. Any ideas?
Thank you for your help

Yikes!, it may means it is the iPod Classic firmware 2.0.4, that is hanging up the USB Host controller, which freezes your whole Computer.
Could be a partially updated firmware 2.0.4, (so kind of corrupted)
Can you
1. Open in finder <yourname>/Library/iTunes/iPod Software Updates/
2. Remove the .ipsw and .ipsw.signature for the version you are wanting to drop, in this case, 2.0.4
3. Open iTunes and in Preferences uncheck automatic check for updates.
4. Connect iPod and select restore. It will ask you if you want to check for newer update. Select Yes. All files will be removed and it will have to resync the entire library but it worked.
PS: try and do this in Diskmode.

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In my attempts to sync a brand new iPod Classic (160 GB) with iTunes I only get a freeze up of iTunes, where only a force quit helps to terminate the hang. I have of course done all the usual, i.e. restored the entire iPod Classic, restarted my Mac, made sure all software is the latest software. All to no avail.

Syncing a 160GB iPod Classic, may take a long time, so better to stop all other process or apps, when you do it.
Especially, disconnect all other USB devices and connect the iPod directly to the body of the Mac and not to the Keyboard USB port or any USB hub.
I think you have done all other suggestions, that I can think of.
Except doing a Disk Diagnostic on this new iPod, and send it back to Apple if the DD report is bad, refer to this earlier post by tt2
https://discussions.apple.com/message/17776595#17776595
Have a nice day!

My new ipod classic 160 gb powered off and won't turn back on. if i plug in to computer, itunes will not open. if i start itunes first then plug in ipod, itunes freezes up. Looking for help. thanks

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I have not heard of a good reason for this to happen or how to fix. 3 days later my screen lights up and says to connect to charger.... so its back "for now". Best music player on the market when it works.

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My iPod 160GB classic keeps freezing during play. Have restored it via itunes and now it won't sync completely. Is there a way of running a defrag or reformatting the ipod?

Yes, I think so.
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Hey Shelly29,
It sounds like you might be trying to sync HD videos to your iPod classic.
HD videos purchased from the iTunes Store are compatible with iPhone 4 or later, iPad, iPod touch (4th generation or later), Apple TV, and computers. You may need to download your purchased video from iTunes in the Cloud in a lower resolution for your device.
You'll want to check out the following article to resolve the issue, specifically the "Download previously purchased content in a lower resolution" section:
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Have a great day,
Delgadoh

Itunes won't sync to my brand new ipod classic. It says "The Ipod cannot be synced because it cannot be found.

I have been onto Apple by phone, and into the Apple store where both of them recomended that it gets replaced. I did, got a brand new ipod classic, and i still have the same problem.
I have attempted to restore, but it won't let me for the same reason.
On a couple of occations it starts to sync!! however it goes through practicly the whole syncing process (12,000 songs, heaps of videos) and then just freezes up! The little rainbow orb spins forever until i have to force quit.
I have had my old ipod and my partners ipod regestered and used on the one itunes with no complications whatsoever, our old ipods sync perfectly with no problems at all.
very frustrated.
Is it my Ipod Box?
Or is it Itunes?
or does it not like me having more than two ipods registered?
with the last new ipod which was replaced and the current new ipod that's a total of 4 ipods regestered on the one itunes
My partner has a Dell Laptop with Microsoft. I downloaded Itunes on there, ripped one cd, formatted the current new ipod, and it synced the one cd i ripped with no trouble at all.
Has anyone else had the same problem with their Ipod Classic?
Mick

Is iTunes up to date (10.7)? Have you tried plugging the iPod into a different USB or using a different USB cable?
I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread to check your Hard Drive's health. He always covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

My new ipod classic keeps freezing

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