My new ipod touch 4g 8gb wont let me add songs/apps/etc from itunes

i just exchanged my old ipod for a brand new one at the apple store (both touch;4g) because the home button wont work
when i try to add songs or apps to it (since it has nothing on it) it wont let me. i made sure to authorize my computer, too. it has a 'not allowed' symbol (crossed out circle) next to my ipod when i try to drag songs/apps/videos to it.
when i first plugged it in the other day, i used a back-up of my old ipod but it didnt do anything since i didnt back up my old ipod in the first place. when i wasnt able to add my songs/apps, i reset my ipod and 'started over' w/o a backup and it still didnt work
i also have the latest version of itunes on a windows xp computer
any help would be greatly appreciated ^_^
thanks, Alyssa

im a step closer now--i had it so i cant auto-sync any device on this computer, which it still is, but now i went to devices>my ipod>summary and checked 'manually manage music and videos'. now it has tje plus sign when i drag songs to it, but it doesnt sync when i drop them....

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