My new laptop doesnt start proper

i bought mom new laptop product id:C2N25U#ABA. not sure what she did but when you power it on it says diagnosing pc then says  prepairing automatic repair then loops back to diagnosing pc.. goes back and forth between them two msgs.. help?

Try tapping the Esc key immediately after powering on. Does the F11 key work to start a System Recovery? If so choose to restore the laptop back to Factory setup.
If no luck, boot with the first Recovery Disk(if you made the set). If you don't have Recovery Media phone HP to request a set>> Contact HP
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