My new macbook air( 761-13", ios 10) suddendy shutdown today during copy of a dvd from external dvdrom. and it does not turn on or start up.what should i do?

my new macbook air( 761-13", ios 10) suddendy shutdown today during copy of a dvd from external dvdrom. and it does not turn on or start up.what should i do?

Hello kanani-2014,
After reviewing your post, I have located an article that can help with your Mac not turning on. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
Troubleshooting: My computer won't turn on
Resolution
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
iMac: How to remove or install memory
Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Similar Messages

My brand new MacBook Air just went to a black screen. Beeps at constant short intervals. Keypad is lit. Does not respond to anything. Any ideas?

I just purchased a new MacBook Air last night from my local Apple Store. All was well until this morning when suddenly the screen went black and non-responsive. It beeps every few seconds and the keyboard is lit. The beep continues even when the cover is down. The battery is about 3/4 full. Did I get a lemon? I've only had the machine for about 16 hours and I'm a bit frustrated. Any help would be most appreciated.

Apple will take care of that, if you're worried about private data you can't access, it's no worry,
you're SSD will be recycled and you're data will not end up in anyone's hands
Your ID will also be deauthorized from the unit by Apple

I have a new MacBook Air. When I first got it, I migrated some of my files from my PC to the MacBook Air with no issues. Now, I',m trying to migrate more documents, music, etc. and migration assistant won't get past "Looking for Other Computers." Why?

I have new MacBook Air. When I first got it, I migrated some of my files from my PC to the MacBook Air without any problems. Now I'm trying to migrate more files, music, etc. and I keep getting the continuous spining circle with "Looking for Other Computers." I've tried everything and for some reason it is not finding my PC. What am I doing wrong?

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

I just got a new nano and downloaded the most up to date itunes then I plugged it into my computer and it does not turn on at all, no charge image and my computer doesn't even recognize that there is a connection. How do I fix this?

I just got a new nano and downloaded the most up to date itunes then I plugged it into my computer and it does not turn on at all, no charge image and my computer doesn't even recognize that there is a connection. How do I fix this?

By calling iPod tech support while you are under warranty. You also have 14 days to return it w/no questions asked for a replacement or your $$$ back.

I recently created a new Appleid and then the password to my old Appleid suddenly did not work. When I tried to reset the password I do not receive the email with the link and Apple does not either recognize my birthday. What to do?

I recently created a new Appleid and then the password to my old Appleid suddenly did not work. When I tried to reset the password I do not receive the email with the link and Apple does not either recognize my birthday. What to do?

Hi ingaosk,
Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you didn't receive your Apple ID verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

I own an ipod touch 5th gen ios 7.1 and while using it suddenly black and white vertical stripes appeared on the screen and now it wont turn on!!!what should i do?

i own an ipod touch 5th gen ios 7.1 and while using it suddenly black and white vertical stripes appeared on the screen and now it wont turn on!!!what should i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Safari on my new macbook air keeps freezing. I think I might have deleted something when migrating from my old macbook. Any ideas what it would be?

Hi All
I have recently purchased a new macbook air. I used the migration software to transfer everything from my old macbook to the new one. I had lots of crap on the computer, so went through and deleted lots of applications and documents from the new macbook air. Now I've gone to use safari and it keeps freezing once I leave the home page, or one click afterwards.
I'm worried I accidentally deleted something I need to run safari. I followed the instructions on the support website to check my "library" for internet plug-ins etc, but there wasn't anything in those folders.
Any ideas on how to fix this or how to check what I need to run safari properly are most appreciated!

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

HT3964 My MacBook Pro went off automatically though it shows that,battery is fully charged,when you press power button it does not turn on

I just turn my MacBook Pro on after charging it and the mouse was not responding,after carefully closing the it the power went off and not turning on again,really frustrating

Hello Kimo12,
The article linked below provides some useful troublehsooting steps that can help get your Mac powered back on.
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Cheers,
Allen

My brand new MacBook Air causes unpleasant tingling in my dominant hand during use, even when it is not connected to power. Anyone else have this problem? Any successful solutions?

I'm fairly certain this isn't a carpal tunnel issue, and I've never had the problem in the past with my iPhone... I can't imagine switching to a laptop other than a mac but this is nearly unbearable!

You can return a new Mac within 14 days of purchase.
Return it and get another one.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273

Hi . i just purchase my new matchbook air and my last macbook air backup was save in time machine. Now i want to backup from time machine but this is not showing in backup machine plzz help me out to backup from uncompleted backup ?

plz help me out

TimeMachine 'knows' that this is a new computer so you have to open up the TimeMachine control panel and tell it what hard drive to use for backing up. Also the first backup will be a complete backup because it is a different computer.

I've recently purchased a MacBook Air. I had originally downloaded Photoshop to my old MacBook Pro and I dragged the app over to my new MacBook Air. It won't open though, due to "error 6." They suggest uninstalling it and reinstalling it,

When I attempt to uninstall it, I get this message: The alias “Uninstall Adobe Photoshop CS5.1” can’t be opened because the original item can’t be found.

Hi Blondon52,
As it suggest this is just the alias not the actual file.
It might be a case where the file was not properly copied i would advice you to download the file again and then try to install it and drag and drop the alias to trash.
Thanks

Just bought new macbook air, where do i find iWork?

just bought new macbook air, where do i find iWork?

Welcome to Apple Support Communities
iWork applications (Numbers, Pages and Keynote) do not come preinstalled. Instead, you have to download them from the Mac App Store, so open the Mac App Store, choose Purchases at the top and you should see iMovie, iPhoto, GarageBand, Numbers, Keynote and Pages as waiting to be accepted, so accept them. Note that you need OS X Mavericks.
If you do not see the iWork applications in the Purchases tab, see > http://www.apple.com/creativity-apps/mac/up-to-date/
(You can check which OS X version you are using in  > About this Mac. 10.9 is OS X Mavericks, and 10.8 is OS X Mountain Lion. If you are using OS X Mountain Lion, first you need to download OS X Mavericks from the Mac App Store and upgrade).

I have a Firewire 800 external hard drive and need to connect to my new MacBook Air. Where can I get the correct cable?

I have a Firewire 800 external hard drive and need to connect to my new MacBook Air. Where can I get the correct cable?

Apple has announced a Thunderbolt to Firewire adapter, but not yet given a release date.

How can I use migration assistant to load my new Macbook Air?

How do I use migration assistant to load my new Macbook Air? Can this be done only wirelessly?

No, you can transfer from a Mac wirelessly, wired ethernet, Thunderbolt or Firewire. Your older Mac must have the same connection, but you can use adaptors if necessary. For example, you can use an Ethernet cable with an Ethernet-Thunderbolt adaptor if your older Mac has an ethernet port.
Wireless tends to be pretty slow (can take many hours) so it's recommended to choose a wired connection whenever you can.
Here's more information:
http://support.apple.com/kb/HT4889
Matt

Just got a new Macbook Air. How can I get quicktime to play wmv and other video formats?

I just purchased a new Macbook Air. I have loaded quicktime, but it doesn't play all formats such as wmv and others. What is the best way to accomplish this?

Download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac and operating system, of:
RealPlayer SP for Mac from:
http://www.real.com/realplayer/mac
Flip4Mac WMV Player from http://www.telestream.net/flip4mac-wmv/overview.htm (Windows Media Player for the Mac is no longer supported, even by Microsoft)
Perian from http://perian.org/
You should read this support page http://perian.org/#support in case you need to delete older codecs. In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them), particularly any DivX extension to Safari. However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/en/software/mac
The latest version of Adobe FlashPlayer can be obtained from here:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFl ash
You can check here what version of Flash player you actually have installed:
http://kb2.adobe.com/cps/155/tn_15507.html
You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.
You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb2.adobe.com/cps/909/cpsid_90906.html
and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

My new macbook air( 761-13", ios 10) suddendy shutdown today during copy of a dvd from external dvdrom. and it does not turn on or start up.what should i do?

Similar Messages

Maybe you are looking for