My new macbook air and new thunderbolt monitor will not work together. the keyboard will not engage and the monitor screen keeps going black. is it a problem with the monitor, connection, laptop?
my new macbook air and new thunderbolt monitor will not work together. the keyboard will not engage and the monitor screen keeps going black. is it a problem with the monitor, connection, laptop?
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare. They will help you.
Best.
Similar Messages
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I cannot use Quicken on my new MacBook Air (Mac OS X Lion 10.7.2) Any suggestions? I love Quicken and it takes care of all my financial needs.
You can wait for Quicken to update (supposedly in the works) or you can switch to another application such as Quicken Essentials or another application of which there are several you will find at MacUpdate or CNET Downloads.
Otherwise you'll need to return your MBA and buy a slightly older model Mac that still runs Snow Leopard. Lion will not run any PPC-only applications such as Qucken or MS Office 2004. -
Can new MacBook Air power 2 Thunderbolt displays?
Can new MacBook Air power 2 Thunderbolt displays?
Asked a similar question elsewhere. According to Apple Japan pre-purchase support, the answer is 'No, it doesn't have enough power in the graphics card". Big pity.
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Want to buy the new MacBook Air 13in i5 processor, but I have to know if this will run RuneScape on high quality SMOOTHLY. Thank you
I can say World of Warcraft runs smooth.
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When I attempt to connect my new MacBook Air to my home network I receive a dialogue that says " Could not join <name of network>. A connection timeout has occurred. Any ideas on how to deal with this?
Please review the following Apple Support article for assistance with troubleshooting wireless connections.
You may also find this OSXDaily article helpful as well. -
Would someone be able to explain to me the following issue with Iphoto?
I ordered 8 same calendars for my soccer team and received them fine. Although a couple of pictures on it are a little off (out of focus). I need to order two more of the same calendars but when I go thru the process ireceive an error message saying:
"Unable to to assemble calendar" There is a problem with the photo with the file name "(Null)" The full resolution version of this photo either cannot be located or is corrupt. Please replace this photo or delete it from your calendar.
How can I fine this "corrupt" photo? How did it go thru with the first batch of calendars but won't go thru now?
Thank you for your help.Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start
with Option #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT -
140063685933 this is the receipt no
Apart of two purchase there all rest I never received was a problem with the system they couldn't be download and naw you are charging me
Haw unprofessional is that and more than an hour can't find how to get to customer service to correct the mistake
Just so fed up will never ever pitches anything waiting of time and moneyApple is not here. Apple does not answer questions here. There are only volunteer users here.
The charge to your credit card takes place before you download the app.
If you are having problems downloading the apps that you bought, you will need to explain the issue in detail if you wish someone to help you. -
Screen keeps going black and I can't get it to light back up
I just purchased a "pinkberry" and am getting very frustrated with it. It keeps going black and no matter what buttons I push I cannot get it to light back up. I got it yesterday and charged it for about 12 hours so I know it's not that the battery is low.
seems like a hardware problem. Return the device to where you bought it and claim a new one.
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
Macbook Air (mid 2012) Thunderbolt to HDMI Stopped working
Hey Guys,
I have searched this issue and have found several threads some 50+ pages long but I could not find a soluition. I currently have a macbook air 13" mid 2012 model.
Problem: I was using a thunderbolt to HDMI cable to watch movies on my SONY Bravia tv and it was working fine one day and after I updated my software to mac OS X 10.7.5 it stopped working. All i get on my TV is "no signal" and the screen on my MBA starts to flash blue every now and then.
I took it into the genius bar and they plugged it in to their system and it seemed to work, so the guy said to get a new cord.
I ordered a new cord and tried it at home and its still not working. After searching the forums I see that alot of others seem to be having the same issues and I am pretty sure its related to a software issue seen in the thread below.
https://discussions.apple.com/thread/3196192?start=75&tstart=0
Anyone have a similar issue and found a fix??A new Mac is in warranty for 1 year from the date of purchase. Why not use it?
You may have to take the computer to the Apple store to have it checked out.
All hardware related issues should be brought to the attention of Apple. -
It appears that my iPhone 5 has a wifi signal reception issue. I only show one bar on the wifi signal meter even when I an next to the router. Both my Macbook Air and my iPad2 show full wifi signals at the same time. Rebooting the Apple router and each device results in the same meter readings.
Does this occur with any Wi-Fi connection? Or only a specific one?
If it occurs with any Wi-Fi connection, take it to Apple.
If it is only occurring with a specific Wi-Fi connection, it is an issue with that Wi-Fi connection.
Try the following, it may help:
Settings > General > Reset > Reset Network Settings.
Forget the Wi-Fi connection on the iPhone then reconnect.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). -
I'm having problems installing Itines on my new computer with Windows 8. I always get problem with install. the error code is 2503. How do I correct this?
Although you're getting a different error message, perhaps try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems -
MacBook screen keeps going black and won't reboot
I have a 15" MacBook Pro, Early 2011 running 10.9.2. This rather alarming problem started recently, about two weeks ago:
At random, my screen will "glitch out" and go black. This usually happens when performing some innocuous action like moving a window or opening a random app.
When in this state, the MacBook will not wake up so I have to do a hard reboot. Then the system will not make it back to the Finder. It will get to a solid gray screen, I can hear the fan ramp up and then it will shut itself down again.
The only way to reboot is to go into single user mode (command-S) and then run "/sbin/fsck -y" twice because the first run modifies my startup disk for some unreported reason. Then my MacBook will run fine for a couple hours before I have to repeat the process all over again.
I've run Apple's Hardware Test and everything came up fine. I did some research and found this old article, which describes a similar bug in the MacBook model prior to mine (late 2010), which suggests some kind of known graphics card hardware bug:
http://www.cnet.com/news/apple-acknowledges-2010-macbook-pro-black-screen-bug/
Any solutions out there, beyond taking it to an Apple Store?
EDIT: I subsequently found this discussion, which describes the same defect:
https://discussions.apple.com/message/25002119#25002119I've found a solution — or rather a patch. I downloaded gfxCardStatus and set it as a Startup Item. It adds an icon and menu to Mac OS X's menu bar, and from there you can tell the system to use the "Integrated Only" graphics hardware instead of "Dynamic Switching."
This apparently prevents the system from using the "Discrete Only" graphics hardware, which in my case was causing the crashes.
This patch allows all graphics-intensive apps to run on my Mac, including iPhoto, Photoshop and SketchUp.
Apple, when are you going to address this problem? Your hardware test apps failed to find any hardware problems. -
IPhone screen keeps going black and buttons are unresponsive
Hey everyone, I left my iPhone 5 on charging and woke up to find the screen black, as if it's been turned off. None of the buttons work and neither does hooking it up to the computer. I held the power and home button together to reset it and turn it back on. Luckily it worked, but after an hour or two the screen went black again. This has happened four or so times since yesterday and is getting quite annoying. Does anyone know what is the cause of this problem or how it can be fixed?
ThanksTo make sure that this is not software related, set it back to factory settings without using any backup:
Use iTunes to restore your iOS device to factory settings - Apple Support
If this does not work, contact Apple Support to get it serviced:
iPhone - Contact Support - Apple Support -
Interval Since Last Panic Report: 180115 sec
Panics Since Last Report: 5
Anonymous UUID: 764A6CDF-38B8-42FA-86EE-E2A7E7C27370
Thu Oct 27 11:16:27 2011
panic(cpu 2 caller 0xffffff7f8098b04f): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff809fb8e000 0x0a5480a2, D0, P3/4
Backtrace (CPU 2), Frame : Return Address
0xffffff807c0d2fb0 : 0xffffff8000220702
0xffffff807c0d3030 : 0xffffff7f8098b04f
0xffffff807c0d30c0 : 0xffffff7f80a7b13c
0xffffff807c0d3110 : 0xffffff7f80a7b1fc
0xffffff807c0d3170 : 0xffffff7f80d27749
0xffffff807c0d32b0 : 0xffffff7f80a9a259
0xffffff807c0d32e0 : 0xffffff7f8099498a
0xffffff807c0d3390 : 0xffffff7f8099028c
0xffffff807c0d3580 : 0xffffff7f8099155f
0xffffff807c0d3640 : 0xffffff7f81801220
0xffffff807c0d36f0 : 0xffffff7f81828a75
0xffffff807c0d3770 : 0xffffff7f81813453
0xffffff807c0d37d0 : 0xffffff7f8181384e
0xffffff807c0d3820 : 0xffffff7f81813bf6
0xffffff807c0d38b0 : 0xffffff7f81814817
0xffffff807c0d38e0 : 0xffffff7f817cc0a4
0xffffff807c0d3aa0 : 0xffffff7f81814f70
0xffffff807c0d3b60 : 0xffffff7f817c910d
0xffffff807c0d3bc0 : 0xffffff80006523be
0xffffff807c0d3be0 : 0xffffff8000652c9a
0xffffff807c0d3c40 : 0xffffff800065343b
0xffffff807c0d3d80 : 0xffffff80002a3898
0xffffff807c0d3e80 : 0xffffff8000223006
0xffffff807c0d3eb0 : 0xffffff8000214829
0xffffff807c0d3f10 : 0xffffff800021bb58
0xffffff807c0d3f70 : 0xffffff80002ae8a0
0xffffff807c0d3fb0 : 0xffffff80002d8383
Kernel Extensions in backtrace:
com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 2a000->0xffffff7f80c03fff
dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f808b5000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f80918000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f808e0000
com.apple.nvidia.nv50hal(7.1.2)[2E84958C-1EEC-316B-9F7A-68C368F83476]@0xffffff7 f80c04000->0xffffff7f80f25fff
dependency: com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 2a000
com.apple.GeForce(7.1.2)[61E6C721-447E-39D3-BAB8-2A661467B517]@0xffffff7f817be0 00->0xffffff7f8187dfff
dependency: com.apple.NVDAResman(7.1.2)[3B24E838-5E73-362B-97FA-239F5AEE7D81]@0xffffff7f809 2a000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[6517D9A6-58F5-3CFC-B021-C882306150D5]@0xff ffff7f80918000
dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f808b5000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[55FF26D3-292D-3B4B-8AB7-1D25C8B4313B]@0 xffffff7f808e0000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11C74
Kernel version:
Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1204461918012
last loaded kext at 65185401410: com.apple.driver.AppleHWSensor 1.9.4d0 (addr 0xffffff7f81e98000, size 28672)
last unloaded kext at 288377302774: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f81109000, size 65536)
loaded kexts:
com.vara.driver.VaraAudio 1.0.3
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleHDA 2.1.3f7
com.apple.driver.AppleMikeyDriver 2.1.3f7
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleIntelHDGraphics 7.1.2
com.apple.driver.AppleIntelHDGraphicsFB 7.1.2
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.GeForce 7.1.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleMuxControl 3.0.16
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.0.1
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 512.20.18
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.0
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 167.0.0
com.apple.driver.DspFuncLib 2.1.3f7
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.1f4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleHDAController 2.1.3f7
com.apple.iokit.IOHDAFamily 2.1.3f7
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.nvidia.nv50hal 7.1.2
com.apple.NVDAResman 7.1.2
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.kext.triggers 1.0
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.1f4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.1f4
com.apple.iokit.IOBluetoothFamily 4.0.1f4
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.1
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.1
com.apple.iokit.IOUSBUserClient 4.5.3
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 411.1
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 4.5.3
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f15
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.100.98.75.18)
Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3Looks like an issue with the GPU or with VRAM. You do have a third-party extension loaded, so you might try working in Safe Mode to see if the panics cease. If they do then uninstall the software for VaraAudio to determine if its driver is the cause. Also disconnect any third-party peripherals.
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I can't get a thunderbolt connection to work between my iMac and new macbook air
I would like to establish a connection between my iMac and new macbook air using a thunderbolt connector. Nothing seems to happen when I plug the cable in to each device. When I open Settings/Network it shows up the Thunderbolt bridge as 'Not Connected' on the MacBook and as 'Some Connected' on the iMac. I have no problems with connecting another device (iPad) to the iMac. Can anyone help please?
Nothing happens when I try to boot up using the command+R keys.
Did you hold down those keys before booting and continue till you get to a selections window? You should get this:
If you can't boot into the Recovery volume make an appointment with the nearest Apple Genius bar for a diagnosis. You're still under warranty.
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