My new Macbook Air constantly drops its Internet connection.

Running 10.8.1. Constantly drops connection to Internet, even though Airport shows it's connected. Browser, email, etc., all say there's no internet connection. I can get reconnected by putting machine to sleep, then reawakening it, but eventually connection drops again. Sometimes it goes on and off for no apparent reason, sometimes it stays connected. But it mostly just drops it after a few minutes. Maddening, to say the least.

The warranty entitles you to complimentary phone support for the first 90 days of ownership. If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to  exchange or return it for a refund. In other countries, the return policy may be different.

Similar Messages

  • My macbook air is not getting internet connection through our home wifi It was working fine yesterday until I took the Air out of the house and used it on another wifi connection.

    My macbook air is not getting internet connection through our home wifi.  It was working fine yesterday until I took the Air out of the house and used it on another wifi connection.  One question is how to delete some of the networks that I don't use.  Would too many networks cause the internet connection to fail?
    Thanks.

    Would too many networks cause the internet connection to fail?
    It shouldn't but sometimes deleting the list of networks actually does solve the problem you are describing. Have you turned WiFi off and then back on on the computer?

  • My Airport Extreme is constantly dropping my internet connection on all of my computers.  Any help?

    My Airport Extreme is constantly dropping my internet connection on all of my networked computers.  It starts up again in about 2 minutes, but in the meantime, I've lost my websites and kept my clients waiting.  Any help?

    I had the same issue in version v5.6 but after upgrading the airport extreme firmware to latest 6.1 it solve the issue...

  • Why does my Macbook Pro keep dropping its wireless connection?

    Hi everyone,
    Last year I purchased a 2013 Macbook Pro 13". Everything had been working well up until yesterday afternoon. My wi-fi connection keeps dropping roughly every 5 minutes for no apparent reason, with an exclamation mark flashing over the signal strength icon. It runs on Mavericks with all software updates etc. up to date. I live in a student house with 7 other people, so the network could be overburdened, though it's been fine until now. I've reset Safari, deleted info regarding the wireless network and reinstalled it, and deleted all the keychain info, but it hasn't really helped.
    I would be grateful for any responses, thanks!

    Hello aidenhh,
    Thank you for the details of the issue you are experiencing with Wi-Fi on your MacBook.  I would be concerned about this too.
    I recommend following the steps in the section labeled, "Symptom: The network connection drops unexpectedly" in the following article to resolve an issue like the one you described:
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Thank you for posting in the Apple Support Community.
    Best,
    Sheila M.

  • HT4628 WHY CANT I CONNECT MY NEW MACBOOK AIR TO MY WIFI NETWORK

    Chose all different wifi network settings to connect to my wifi.
    I was able to connect my PCs even my other apple computer.
    But the new macbook air keeps saying "unable to connect".
    What do I do?

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • Is there a way to use an ethernet cable and cinema display with the new Macbook Air

    I just purchased a new MacBook Air and would like to connect to an ethernet cable and to a 30: cinema display.  Is there an adapter that would allow one to do this?

    Yes you need one of these it's a Thunderbolt hubs
    http://www.matrox.com/docking_station/en/ds1/
    Price $249
    Or
    http://www.belkin.com/thunderbolt/
    Price $299
    The Belkan is due for release immenantly and note those USB ports are version 3.
    This is what Thunderbolt is all about it's an external PCie and far more than just a cable

  • Will lightning connector sync ipod classic to new macbook air

    I am using 30 pin usb 1 connector with 5th grn ipod classic to sync with new macbook air, but computer rejects ipod connection with explanation usb 1 does not sufficient power to sync wih macbook. thanks in advance

    Thanks. You are right, I was following the wrong trail. The problem was not with the connector but with the disorganized state of my music files, with duplicate and overlapping files of the same name, etc., following a move of the files to an external hard drive, and  the the acquisition of a new MacBook Air. No wonder the iPod didn't know what to connect to. But both answers clarified my thinking. It won't be a quick fix, but hopefully it will be a success one.

  • New MacBook Air just started up but won't connect to our wifi connection. Anyone able to solve this?

    Just started up my boyfriends new MacBook Air and have tried to connect to the wifi with the correct password but says the ip is wrong or something and just won't connect... Any help would be great.

    Your boyfriends new MacBook Air comes with 90 days of free Apple phone support, which you may want to use. Phone numbers are here.

  • Set up new MacBook Air and can't connect to wifi

    Setting up new MacBook Air and it won't connect to my wifi. I'm still in the setup mode and don't want to skip the apple id section and install at a later date. HELP, I can't seem to go back to the network page either to change if it was wrong.

    A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273
    Best.

  • Having upgraded to lion my imac drops the internet connect when not active

    I have just upgraded to Lion and when I leave the computer unattended for a few minutes it drops its internet connection - therefore does not collect any email until I click on the Airport icon and reselect the network. Also when starting up the and automatically loading Firefox the home page shows the previous download.

    I FINALLY SOLVED THIS ISSUE!!!!
    New routers have "mixed" modes for your network; this means that it will automatically choose the best option between wireless-B, wireless-G and wireless-N network modes. I used to experience this issue using the 2.4 GHz. mixed mode wireless network.
    Thankfully, my router can create 2 networks: a 2.4 GHz. network and a 5 GHz. network.
    When I randomly changed this value to "use only wireless-B and wireless-G" trying to fix an issue with a wi-fi expander, the iMac wi-fi  issue dissapeared! I tried it with wireless-N only, but it didn't work.
    So, finally, I have a 2.4 GHz network with only wireless-B and wireless-G modes which works PERFECT with the iMac, and a 5 GHz. network with a mixed* wireless mode for everything else mode.
    *PD: by "mixed" mode it means that the router will automatically choose between B, G and N network modes as it fits better.

  • 3rd gen atv drop wifi Internet connection?

    Why does my new 3rd gen atv drop wifi Internet connection? 2nd gen in bedroom works fine

    Hi Gvegastiger,
    The problem might be just with your iMac, so I will suggest you to check your firewall on your iMac, and if it is on make sure you are allowing incoming traffic in the area you need to work with...
    Second I would check the Proxy settings on your iMac as well under Network profile. Also for troubleshooting purposes leave the IP address DHCP if you have it set static. And Under Network/Ethernet make sure you have it set "Automatically"
    Third make sure you use ether Wireless or just Wired connection, not both. I don't know your network layout but if you have to separate networks that will be a problem when you have both of them enabled on separate networks.
    Let me know if this helps,
    Goran

  • IPad keeps losing its internet connection since updating to OS 8.1?

    Since updating to the latest OS my iPad keeps dropping its internet connection. It has to be shut down and restarted then its back on line, but a while later will drop out again. What is wrong, and what can I do to correct it?

    Try freeing up some memory by clearing open apps running in the background. Most people don't know this, but if you have a ton of apps running it can cause a few to crash. Double tap the home button to bring up the bottom. Every app down below is running in the background. Hold your finger down on one till they wiggle. Hit the minus button on all of them. It's good to clear this out of stuff your done using.

  • I just bought the new MacBook Air a few days ago and my Internet connection is so slow. My iPhone's connection works fine when connected to the wifi but the MacBook connects for a few seconds then drops completely. What do I do?

    I just bought the new MacBook Air a few days ago and my Internet connection is so slow. My iPhone's connection works fine when connected to the wifi but the MacBook connects for a few seconds then drops completely. What do I do? I tried connecting it to my phone's hotspot and it works perfectly. I'm a new Mac user so I have no idea what to do. I have Comcast xfinity cable and Internet. Thanks for the help.

    Your warranty includes 90 days of phone support. Contact Apple.

  • Is anyone having trouble with internet on the new macbook air and an old modem?

    Is anyone having trouble with internet on the new macbook air using an old modem?
    I live in NYC and have an old modem/router and keep getting kicked off the internet. I have time warner as my internet provider.

    Hello there adell723,
    I suggest taking a look at this article we have named Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6 found here http://support.apple.com/kb/HT4628?viewlocale=en_US.
    Symptom: The network connection drops unexpectedly
    Your Mac may not not stay connected to your Wi-Fi network reliably.
    Your Mac may stop accessing the Internet during use.
    Solution
    Use these steps if your computer disconnects from its Wi-Fi network unexpectedly.
    Check your range to the Wi-Fi router and reduce the effect of interference.If your computer is too far from your Wi-Fi router or your environment has too much Wi-Fi interference, then your computer may not detect the Wi-Fi network properly. The easiest way to check for range limits with your Wi-Fi network is to move your computer or your Wi-Fi router closer together and make sure that there are no obstructions (such as walls, cabinets, and so forth) between the router and your computer.See Potential sources of wireless interference for more information about interference and solutions.
    Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP.
    If you have Mac OS X 10.8.4 Mountain Lion installed then I would recommend using Wireless Diagnostics tool which is on your computer already.
    Here is the article for it and how to use it to assist with wifi connectivity issues.
    About Wireless Diagnostics
    http://support.apple.com/kb/HT5606
    Cheers,
    Sterling

  • MY NEW MACBOOK AIR IS HEATING UP AND ITS BATTERY IS DRAINING OUT REALLY FAST

    MY NEW MACBOOK AIR IS HEATING UP AND ITS BATTERY IS DRAINING OUT REALLY FAST. WHAT TO DO? I BOUGHT IT JUST 5 DAYS AGO.

    If you are within the 14 day purchase period you can exchange your MBP for a replacement.  If not you can have it checked out at the Apple store genius bar.
    CPU intensive applications will place stress on the CPU/GPU which will create heat and speed up the fans.  That is normal.  If you will, download from the Internet iStat pro and install it.  When your MBP gets hot, post an image such as this from mine:
    Also open Activity Monitor and set  to show 'All Processes' and '%CPU' to display values from high to low.  Post that as well like this:
    From this information we may be able to tell if there are any issues or not.
    Ciao.

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