My new macbook air says I need to sign in with another id to download app store updates

I have a new MacBook Air. I have two pending updates from the app store (garage band and iphoto) that it will not let me update because it says I am not signed in under the correct account. I am signed into my itunes account so I don't know what I am doing wrong. Can someone help me please?

Welcome to Apple Support Communities
Did you purchase a second-hand Mac? If so, this is the answer. You need to purchase Mountain Lion by reinstalling the original Mac OS X version that came with your MacBook.
If you didn't purchase a second-hand Mac and you have a Mid 2012 or Mid 2013 MacBook Air, make sure you started up in Recovery HD and that you are using the Apple ID you used to set up your MacBook Air. Another option is to use Internet Recovery (hold Command, Option and R keys while your Mac is starting), because some users said it doesn't require any Apple ID.
If this doesn't work, contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact

Similar Messages

I recently purchased a 2013 Macbook Air, when I want to install a new copy, it says I need to sign in with an Id that has purchased mountain lion, help?

Question says it all

Welcome to Apple Support Communities
Did you purchase a second-hand Mac? If so, this is the answer. You need to purchase Mountain Lion by reinstalling the original Mac OS X version that came with your MacBook.
If you didn't purchase a second-hand Mac and you have a Mid 2012 or Mid 2013 MacBook Air, make sure you started up in Recovery HD and that you are using the Apple ID you used to set up your MacBook Air. Another option is to use Internet Recovery (hold Command, Option and R keys while your Mac is starting), because some users said it doesn't require any Apple ID.
If this doesn't work, contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact

Re-installing Photoshop CS5 on new Macbook Air Says license key is invalid.

I am moving software from my MACBook Pro to a new MACBook Air and when I installed CS5 it told me that my license key is invalid. Its a good license and I don't know why this message is coming up.
Thoughts?
Rick

you need to double check the program/suite name that you purchased.
you can check your account if you purhased from adobe, https://www.adobe.com/account.html
otherwise, adobe support may be able to tell your product name given your serial number,
https://helpx.adobe.com/contact.html

My new macbook air 10.7.3 is running hot with the fan blowing just by using the internet. Is there something wrong with the computer?

My new macbook air is 10.7.3 s running hot, with the fan blowing after about one hour on the internet. It will also run very hot with the fan blowing when it is closed and in sleep mode, is this normal? My macbook pro did not do this.

May 19, 2012
My Macbook Pro 15" Early 2008 model had been running hot for a long time.
Checked Activity Monitor. (Applications/Utilities)
AdobeResourceSynchronizer was taking 83% of CPU usage.
Did a google search and found information regarding AdobeResourceSynchronizer causing high CPU usage and heat.
http://forums.adobe.com/thread/822790
Problem seems to be Adobe Resource Synchronizer.app
To disable go to: System Preferences > Accounts
Click the Padlock icon, enter password if needed, click Login Items,
uncheck AdobeResourceSynchronizer
I don't know how this got install on this computer.
I suspect Adobe Reader. AdobeResourceSynchronizer.app is within the Adobe Reader application package.
Control Click (or right click) the Adobe Reader app, click Show Package Contents
Location: Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app
Some other Adobe applications may also cause this to run.
After disabling this in System Preferences > Accounts, temperature seems to be acceptable.
Also start Adobe Reader X, go to Preferences, Tracker and in the "Automatically Check for New Comments and Form Data", slide the top slider all the way to the right so is says Never.
After having done all this and restarted the computer, check Activity Monitor again and see if
AdobeResourceSynchronizer is still running. If it is you can click on it so it is highlighted and click the Quit button in the upper left.
This solved my excess heat problem.

I have adobe creative suite 6 on CD and i want it on my new macbook air that has no cd drive - is there a way to download a version rather than install from CD?

Can anybody help? i purchased CS6 on disk but have a new MacBook Air so no disk drive. I registered the product in 2013 so is there a way to instal on my new mac without having to purchase a disk drive?

Oh, and here's a download link
Download CS6 products

FCE won't open on my new MacBook Pro - says I need a Quartz Extreme Card

I just bought a new MacBook Pro Laptop, and since I was having lots of hardware and software related problems with my old one, I clean installed everything rather than transferring things through archive.
Anyhow, I was initially able to register and install FCE from the original disk and then downloaded and installed all available upgrades. I opened it up, tried "Log and Transfer" to upload some video I'd shot on my Canon Vixia HFS10, and it worked fine. I saved and closed, but now, next morning when I tried to open FCE to edit my video it wouldn't open. A "Minimum System Check" came up that said "This system does not meet the following minimum requirements: Final Cut Express requires that your system have a Quartz Extreme Capable Video Card." I'm pretty sure that my NVIDIA GeForce 9400M + NVIDIA GeForce 9600 GT cards meet the requirements and that Final Cut Express just doesn't recognize that they are much better than the minimum requirements it is programmed to look for. How can I fix this? I saw another thread on a similar topic suggesting that someone delete their FCE, and then perform a clean install, but that's effectively what I've just gone through, and I'm not in the mood to spend a couple of hours seeing if the same thing I just did fixes the problem I have now. This seems like something that would be an easy programming fix, probably a simple modification to a preferences file, but I wonder if anyone out there has the solution?
Message was edited by: nate.andersen

No, I have FCE 4 - should have said that - and it worked on my older Intel based MacBook Pro.
As it turns out, though, I think I've solved the problem, adapting a solution to a related problem I found on MacRumors.com. Don't know why this is necessary, but here's the solution I tried:
1. right click on the FCE application icon and select "Show Package Contents"
2. open the "Contents" folder and then open the "info.plist" folder in Text Edit
3. find the line that says: "<key>AELMinimumQuartzExtremeCapable</key>," and replace it with "<key>AELMinimumGeForceCapable</key>", and then make sure that the next line says "<string></string>" without any number specified. Or, if you have some other kind of graphics card that you know is compatible, you could say what that is instead of GeForce. I found it doesn't work just to delete this line completely.
Again, I don't know why Apple didn't build in this flexibility when they updated their standard Graphics cards, but in any case this solution seems to work.

TS3276 I can not send group emails on my new Macbook air. I need to for my job. Help.

I cannot send Bcc group emails on macbook air, Maverick. Any ideas?

create a group in contacts.
create a new email in Mail.app
in the View menu in Mail, check the Bcc address field option
in the Bcc box in your email, type in the name of the group and then a comma.

HT1766 I got a new MacBook Air. I need to sync my iPhone with the iTunes on my new computer so I can back up my iPhone. How do I do this without losing my pictures/contacts, etc. on my iPhone?

I have not updated my phone yet because I know it needs to be backed up first. However, I cannot do this in fear of losing everything on it if I sync to my new itunes. I am not really concerned with losing music, just do not want to lose pictures, notes, etc.

First you need to copy the entire iTunes folder from the
old computer to the new one. You should also make sure
that anything on the old computer that goes on the iPhone
is present on the new computer.
If it is a Mac, this process is usually pretty easy by using
Migration Assistant which will transfer all that stuff over to
the new Mac.
If you are using a PC, I will defer that to someone else for
all but the iTunes stuff. You will do the same thing on the
PC, that is copy the entire iTunes folder to the new computer.
Migration assistant is available to move things from a PC,
but not sure how well that works.
When openning iTunes for the first time, you will need to hold
down the Option key on the Maccbook Air and you will
be presented with a dialog box and you will select open existing
library and navigate to it. Failure to do this, will create a default
library with nothing in it and you will have to move stuff again.
So if all the data is the same, you should be able to sync
just fine.

I created a new apple ID for my iPhone, but when i go to activate iCloud (for the first time) it says i need to sign up with my old ID. How do I use my new one?

So I used to share an apple ID with my mom who also has an iphone, but i decided to make my own so that i could set up icloud with my mac. I created my own ID and activated it and all of that, but when i go to activate my iCloud, it tells me to check the email adress of the old ID. How do i activate it with my new ID?

Providing your Apple ID is not a .me or a .Mac address, you can change it with Apple and continue to use your account.
Start here, change your country if necessary and go to manage your account.
Once who have done this you can then correct it on your mobile device.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
If however, your Apple ID was a .me or a .Mac address, then you will need to create a new account, follow the instructions above for deleting your account on your mobile device and then tap the "create Apple ID" button to create a new account.

HT3503 i have a macbook air and I need to connect my firewire device to it. Where can I find the correct adapter?

I am trying to connect my presonus firebox that uses firewire to my new macbook air, but I need an adapter. If anybody knows of one please help.

@Christoph: Um, no there aren't. The only thing I know of is the Belkin TB hub, which is $300 & way more complicated (& bigger) than just an adaptor.
http://www.hardwarezone.com/tech-news-belkins-new-thunderbolt-express-dock-revea led-ces-unveiled-2012
If anyone knows of something with TB in and simply one or two FW ports out, that would be extremely useful for this audio guy.
~peter in oakland

New Macbook Air over Old Macbook Pro 13" ?

Essentially I would be using it for the following:
Word Processing (ms office suite)
Video editing (primarily YT videos) via FCP X
Music editing / production via Garageband, Logic Pro, and Melodyne
Adobe Photoshop CS6 (willing to live without retina)
Probably light gaming
Coding ( I don't think this should be an issue, but want the ability to write apps for iOS)
Web surfing obviously
Building itunes library (currently less than 10gb)
Budget is $1190 or less. I'm definitely getting at least 8gb of ram (16gb if older mbp and falls in budget or 4gb if that would be sufficient for what I'm planning to do) in either scenario. But not sure if I should go for 128 - 256 ssd gb or a higher capactiy hd that usually is found in mbp's. Is the 1.3 ghz processor in the MBA enough for all that? Should I be looking at retina MBP's? A bit lost / clueless.
Looking to purchase today so opinions are very much appreciated and needed asap. Which would work best for my needs? Looking at 13" models. SD card slot would be great, but not necessary since I currently have a PC that has an SD card slot as well as cd/dvd drive.
Mainly interested in new or seller refurbished. Not used unless less than month old or something. Most likely not getting apple care.

Thats just a new Macbook Air 13" base model sold by BH. with 8gig of RAM
Get the $100 upgrade at purchase of the 8gig of RAM over the 4gig, to be certain, yes your choice is correct on the RAM.
Same Air I use currently.
Youll save sales tax buying from them of course, however I dont know what shipping costs would be from BH.
You shoudnt worry about SSD space, all large media needs to be (most of it at any rate) on an external HD, and you need same for backups / Time Machine .
Solid State Drive usage premise, or the “more space / upgrade SSD” question
There have been questions posed and positions taken by many people who are trying to use their Macbook Air or Pro’s solid state drive (SSD) as a mass media storage device, for either pictures, videos, massive music collections or all three combined; but this should not be the working premise of a ‘limited’ SSD and its use.
In which, it’s the case of those users with either 128GB, 256GB, or even 512GB of internal SSD space, that have or are running “out of space”, that questions are raised. The immediate premise of some users can sometimes be “(how to / if) upgrading my SSD” when in fact in nearly all instances another approach is the logical and sensible one that needs to be looked into and exercised.
Any Macbook containing a SSD should be idealized as a ‘working platform’ notebook containing all your applications, documents, and weekly or bi-weekly necessary files. All collections of media files such as pictures, music, and videos, unless directly needed should be kept off the notebook and on an external hard drive or likewise. While the ‘working platform’ premise is also the case with larger internal conventional hard drives of 1TB+, its implementation isn't as critical except in terms of data protection.
Realistically, you should at most coordinate roughly 20 to 25% of your total SSD space to all audio-video personal use media (picture / music / video collections), leaving the remaining amount on an external HD.
Nobody should consider any notebook a data storage device at any time under any circumstance, rather a data creation, sending, and manipulation device; and in the case of a SSD, this is more important for purposes of having sufficient working space on the SSD and reducing SSD ‘bloat’ in which cases someone is wrongly attempting to use the SSD space as a large media storage nexus.
The rare exception to the collective usage and premise of SSD use in which a much larger SSD is truly needed are for those in video and photography professions that require both the extremely fast speeds of the SSD and the onboard storage for large and or many video and photography files. However this also falls under the premise of a ‘working platform’ for such peoples rather than the intent of many who are using the SSD as passive and static data storage for media files very infrequently needed or accessed.
All on-notebook data collections should be logically approached as to necessity, and evaluated as to whether it is active or passive data that likely doesn’t need to be on the notebook, allocations of space-percentages to as-needed work and use, apportioning space for your entertainment media, and questioning whether it should it be on the notebook for more than short-term consumption.
Considerations should be made in the mind of any user in differentiating the necessary system data (System hub) comprising the Mac OSX, applications, necessary documents that both must and should be on your internal SSD, and that of the users personal data (Data hub) comprising created files, pictures, music, videos, PDF files, data created or being created and otherwise, that likely unless being used soon or often should be parked on an external hard drive for consumption, or temporarily loading onto the internal SSD.
You both can and should purchase whichever SSD size you need or see fit, but even in the case of the largest of SSD, unless use-considerations are made, and SSD spaces are allocated as should be the case indicated above, one can easily and immediately run into this quandary of “needing more internal SSD space”, in which instance a different approach in usage must then be implemented.
However it is almost always the case, that such large media files are wanted to be stored internally rather than actually needed, in which case the external HD is both prudent as well as necessary. Additionally costs per MB are infinitely less on an external HD than an internal SSD in any consideration of data expansion needs.
A Professional Example
In the case of a Macbook Air or Macbook Pro Retina with ‘limited’ storage on the SSD, this distinction becomes more important in that in an ever rapidly increasing file-size world, you keep vital large media files, pics, video, PDF collections, music off your SSD and archived on external storage, for sake of the necessary room for your system to have free space to operate, store future applications and general workspace.
You should also never be put in the position of considering “deleting things” on your Macbook SSD in order to ‘make space’. This is especially what your external HD is for.
Professionals who create and import very large amounts of data have almost no change in the available space on their notebooks internal SSD because they are constantly archiving data to arrays of external or networked HD.
Or in the case of the consumer this means you keep folders for large imported or created data and you ritually offload and archive this data for safekeeping, not only to safeguard the data in case your Macbook has a SSD crash, or gets stolen, but importantly in keeping the ‘breathing room’ open for your notebook to operate, expand, create files, add applications, for your APPS to create temp files, and for general operation.
Slim USB3 1TB external hard drive
External Hard Drives
External hard drives are both extremely cheap and regardless of the size of your internal SSD (or even internal hard drive if the case), you need an external hard drive with your SSD equipped Macbook for several reasons:
1. Data backup and protection.
2. Redundancy for important data.
3. Necessitated ideal space for large media files for collections of pictures, videos, and music etc.
While ever changing in price, typical portable 2.5” external hard drives in USB3 run roughly $65 for 1TB or $120 for 2TB small portable USB3 hard drives. Such drives range in thickness between 5mm and 15mm, with recent improvements in storage of 500GB drives in 5mm profiles.
There is almost no premise in which a small 12mm thick 1 Terabyte USB hard drive cannot be taken along with any Macbook as an external large storage extension inside any Macbook carry case or pouch. Typically such external HD profiles are not much bigger than a deck of cards.
External hard drives are a foregone necessity for purchase with any Macbook for at the very least Time Machine backups, data redundancies, and ideally for large media storage.

I cannot install replacement cs6 download on brand new macbook air

I recently just bought a brand new macbook air and I need to transfer CS6 master collection to it. I tried downloading the file adobe provides but it only installs for a few minutes and then just stops. What can I do?

run the cleaner and reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if that fails AND there's no error message, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

New MacBook Air, Dictation is not shown in system preferences

OSX 10.7.5 - brand new MacBook Air... does Dictation not function with the Air? Why is it missing from my System Preferences - and the view menu?

Dictation is in Mountain Lion only. Upgrade to Mountain Lion.
If you just bought your Air you can get it for the asking: http://www.apple.com/osx/uptodate/

How do I download the free iWorks apps for my new Macbook Air?

I purchased a new MacBook Air yesterday, which is supposed to come with free iWork and iLife, but I can't find them on here. If I go to the app store to download them individually (pages, numbers etc) it shows I can purchase... but not free.
How can I download the free version?

Welcome to Apple Support Communities
See > https://uptodate.apple.com/choicepage
Just follow the steps of that website to get the iWork applications for free. If you want to see the Apple site, see > http://www.apple.com/creativity-apps/mac/up-to-date/

Mountain lion on a new macbook air

i bought a new macbook air a week ago and it came with OS X 10.8.2, i saw on apple store that i can buy mountain lion and install it, shouldn't it be free for a new mac?

Great! Here are some introductory tutorials:
http://www.apple.com/support/mac101/tour/
Videos:
http://support.apple.com/kb/VI53
Some indicate "OS X Lion" so even Apple can get confused
(Mountain Lion is very similar)

My new macbook air says I need to sign in with another id to download app store updates

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