My new MacBook won't let me join a network or cancel out . The buttons won't respond..

My new MacBook won't let me join a network or cancel out . The buttons won't respond..now I can't even close the message page!! Just got it.. Sick

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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Just bought a new MacBook Air and tried to hook up my iPhone 5, but the computer won't recognize it. Please help!

I just bought a new MacBook Air, updated my iTunes on both my Air and my iPhone 5, but my Air won't recognize my iPhone or if it does, it will only show up for a second and then it gets disconnected again. I know it's not the plug because my phone charges fine from the wall...

Hi nryan15,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/
Best of luck,
Mario

How can I get my contact information off my ipad and on to a new Macbook pro, If I try to sync it will wipe out the data on my ipad

I bought a new Macbook Pro and would like to get get the contact list from my Ipad to the contacts on the new Macbook Pro. The computer that the ipad was synced with had a hard drive failure, so I cannot get the file from it. Any sugestions?

That was Great. Can't thank you enough.
I'm new to the apple world, and I was having a real hard time getting tis to work. Your solution worked perfectly!!
How about one more question.... Can't get my Iphone or Ipad to connect using Bluetooth, I get a message on the iphone/ipad saying they are not compatible with the Macbook Pro???? any suggestions?
Thank for the help on the contacts..
Cleve298..

IPhone won't let me join wifi! Help?

So I'm opening my iPhone for the first time, and I'm trying to connect to our Wi-fi. Trouble is, our wifi password is completely numbers, and it won't let me join when the password is only numbers. I'm on a brand-new iPhone 4s, black, 8GB, and I don't even know what iOS I'm on because I haven't even got to that stage yet.

Hello Melody
All you have to do is hit the Number key; it looks like 123 on the keyboard in the lower left hand corner and then it will change the keyboard layout with a row of keys just for numbers and then some other characters.
Enter text
http://help.apple.com/iphone/7/#/iph3c50f96e
Regards,
-Norm G.

I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95667)

I need to know all the questions below. I had to restore my computer to original state and now even if I sign on it won't let me sync my ipad or iphone. the message is that it is synced to another library and it could wipe out my data on the ipad.

I need to know all the questions below. I had to restore my computer to original state and now even if I sign on it won't let me sync my ipad or iphone. the message is that it is synced to another library and it could wipe out my data on the ipad. Am I understanding correctly? I am running Windows 7 but have never had any problems. Thanks

You need iTunes on the computer. There is no iTunes for your phone. See:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work. Once another app is opened, it will not close either. Now none of the apps are responding. Any ideas?

My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work. Once another app is opened, it will not close either. Now none of the apps on the dock are responding. I asked him to click on the apple, and drop down to "About this Mac", but that wouldn't open either. Any ideas? If I was at his house, I would call Apple Care in a heartbeat, but am home with my sick daughter,,, Thanks!

For starters, have him open Disk Utility in Applications>Utilities, select the volume (the indented listing) and Verify Disk. If it reports any problems, have him try a Safe Boot by holding the Shift key at startup. This boot will take much longer than usual. It's checking and trying to repair the drive directory, if possible. Once in Safe Boot, have him repair Permissions.
For other Disk repair remedies see
http://support.apple.com/kb/TS1417
Also, have him try a PRAM Reset. At the startup chime, hold down CMD-Option-P-R together, listen for two more chimes, total three, then let go to finish booting.
Also, is he running any AV? If so, have him uninstall it. It might be responsible for this behavior. (There are no viruses for OS X.)

My itouch will not allow me to connect to my wifi. It doesn't even let me get onto my wifi settings. The button is unhighlighted as well so it won't even let me fix it or choose a wifi network!!!!!!

My itouch will not allow me to connect to my wifi. It doesn't even let me get onto my wifi settings. The button is unhighlighted as well therefore it won't even let me fix it or choose a wifi network-any network!!!!!! So i can't access NOTHING!!!! Our other new itouch's work fine (im using one right now lol lol) so it isnt my wifi/router.... My itouch is old lol, I've had it for 4 or 5 years and it's cracked up etc...lol lol. But it still works great, however, it was out of commission for the past 5 months cuz my computer was not working to sync it and it wanted me to "connect to itunes" and i couldnt at the time...(plug it in to sync).... And now my computer and iTunes are working and the itunes software is updated as well. So i have synced my itouch and said itouch is working and restored however it will not allow me to access my wifi settings. The button is unaccessable and unhighlighted as i have stated above already and am in the process of syncing and restoring said itouch again!!! Which should take another full day or two lol lol omg!!!
Please help :)
I love my old itouch!!! :( and Miss it dearly lol :(
Ty in advance for anybody's help with this matter.

My itouch will not allow me to connect to my wifi. It doesn't even let me get onto my wifi settings. The button is unhighlighted as well therefore it won't even let me fix it or choose a wifi network-any network!!!!!! So i can't access NOTHING!!!! Our other new itouch's work fine (im using one right now lol lol) so it isnt my wifi/router.... My itouch is old lol, I've had it for 4 or 5 years and it's cracked up etc...lol lol. But it still works great, however, it was out of commission for the past 5 months cuz my computer was not working to sync it and it wanted me to "connect to itunes" and i couldnt at the time...(plug it in to sync).... And now my computer and iTunes are working and the itunes software is updated as well. So i have synced my itouch and said itouch is working and restored however it will not allow me to access my wifi settings. The button is unaccessable and unhighlighted as i have stated above already and am in the process of syncing and restoring said itouch again!!! Which should take another full day or two lol lol omg!!!
Please help :)
I love my old itouch!!! :( and Miss it dearly lol :(
Ty in advance for anybody's help with this matter.

I've moved countries and wanting to update in my profile. It won't let me change countries until I cancel my itunes Match Subscription - how do I do that?

I've moved countries and wanting to update this in my profile. It won't let me change countries until I cancel my itunes Match Subscription - how do I do that?

You need to reset the password for the "old" account, and then use that to turn off iCloud. Then you will be able to sign in with your new ID.
You can reset your password at iForgot.apple.com.
If you don't know the answers to the security questions, you will need to start there.
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

TS1702 I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what wrong i

I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what's wrong as far as I know everything is up to date on the phone it is running slow please help thanx!

I figured out what was going on the app had miss represented how much space it would take it had said it was 1.2g's however it was really 1.9g's which was all I had left on the phone I downloaded it to my computer first from the apps store then was able to see this. At that point I was able to rearrange some memory to accomadate it's size thanx for the help.
Mick

We have an older IMac (preIcloud) and just purchased a new Macbook Air. Our Iphones are set-up to synch with the IMAC and my calendars on the IMac & the phone look the same. But when I open ICal on the MacBook Air my calendar is missing items? Help..

We have an older IMac (preIcloud) and just purchased a new Macbook Air. Our Iphones are set-up to synch with the IMAC and my calendars on the IMac & the phone look the same. But when I open ICal on the MacBook Air my calendar is missing items? Help.

Are you wanting to import iCal to the MacBook Air. Since iCloud doesn't work with 10.6 OSX you probably don't have any data in iCloud yet?

Hi, ive been backing up my computer to an external hard drive (with time machine). When i buy a new macbook will that hard drive put all my info on to the new computer?

hi, ive been backing up my computer to an external hard drive (with time machine). When i buy a new macbook will that hard drive put all my info on to the new computer?

When you boot the new machine for the first time, you'll be prompted to import your data from a Time Machine backup.

I just got the new macbook pro about 2 weeks ago, it has lion. When the new mountain lion comes this summer, can i just update it on my macbook pro since it isn't so old? And if i can update it, do i have to pay, or is it a free update?

I just got the new macbook pro about 2 weeks ago, it has lion. When the new mountain lion comes this summer, can i just update it on my macbook pro since it isn't so old? And if i can update it, do i have to pay, or is it a free update?

I'm in the same position, the store said they didn't know of any new release, so i bought my macbook pro to find out about mountain lion. I really hope that i'm not going to pay for the upgrade. New to apple, also last month bought my Ipad 3, really thought that Airplay would have been on my book pro, nope, waste of time.........need that update to use it. Back i the box then, get the windows 7 ultimate pro back out until then.

MY NEW MACBOOK AIR IS HEATING UP AND ITS BATTERY IS DRAINING OUT REALLY FAST

MY NEW MACBOOK AIR IS HEATING UP AND ITS BATTERY IS DRAINING OUT REALLY FAST. WHAT TO DO? I BOUGHT IT JUST 5 DAYS AGO.

If you are within the 14 day purchase period you can exchange your MBP for a replacement. If not you can have it checked out at the Apple store genius bar.
CPU intensive applications will place stress on the CPU/GPU which will create heat and speed up the fans. That is normal. If you will, download from the Internet iStat pro and install it. When your MBP gets hot, post an image such as this from mine:
Also open Activity Monitor and set to show 'All Processes' and '%CPU' to display values from high to low. Post that as well like this:
From this information we may be able to tell if there are any issues or not.
Ciao.

I received an email containing a spreadsheet created using Mac Office 2004 on my new MacBook Air equipped with Mac Office 2011. When I saved the document, my Finder lists the document without the .xls file extension. Why?

I received an email containing a spreadsheet created using Mac Office 2004 on my new MacBook Air equipped with Mac Office 2011. When I saved the document, my Finder lists the document without the .xls file extension. Why?
All other .xls documents created by Mac Office 2004 retained the .xls file extention when I migrated them over to the new MacBook Air.

I know what happened. When I saved the document I somehow hit the Hide File Extension box. Sorry to trouble this group. I simply resaved it w/o activating the Hide File Extension feature.

My new MacBook won't let me join a network or cancel out . The buttons won't respond..

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