My new playbook keeps freezing up. Mainly on the home screen When opening or in a app.

I just got this tablet 2 days ago. I just can't get it to quit freeziing up.It froze up right after i installed the first update. I emailed the retailer i bought it from and they said to security wipe it. And that would restore it to factory settings and that will fix it. I did the security wipe and set it back up. And it still freezes up. It mainlly freezes in the home screen or if your opening or in a app. It will freeze up when i am online but not nearlly as much.I really like this tablet except the fact it constantly freeze's up.  I have a 7" playbook O/S 16gb PRD-38548-001 Remanufacturer Refurbished.  This is my first blackberry device. Hopefully someone can help me out. Thank you very much.

Sccountrymetal wrote:
 Is freezing up a common problem with playbooks? 
Actually, it's not common. I have three and the have been great devices.
You might consider wiping the device or complete reloading the OS.
You need to follow these instructions to "debrick" your PlayBook:
1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option.
5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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