My new three week old Chromebook touch pad just quit not working.

My new three week old ChromeBook touch pad just quit working I have tried to reset or as you call it powerwash but still nothing have to use usb port mouse can you help its only two weeks old and i use it every day for school. 

@miarose ,
Hello and thank you for posting on the HP support forum.  If the touch pad is still not working after you have done the power wash. You will need to contact phone support for repair options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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