My NEW XPERIA Z2 Tablet is DEAD OUT OF THE BOX.

Bough at the airport (Sony Store) in Singapore and left the country. Never even been able to turn it on (bought it yesterday). It has only shown a charging light once for a few hours, but then when I tried to turn it on the light went off and the tablet didn't even attempt to start. It seems the product was faulty from the factory. Will Sony do something for me in this situation?
Solved!
Go to Solution.

Hi carrotflowers,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
If the instructions above do not help, you could also try performing a software repair on the device. This is done with the Tablet turned off.
1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps
let us know how this goes.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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