!!!My New Z10 turned off and Is NOT turning back on!!! URGENT

My Blackberry Z10 turned off today, and when I try to turn it back on the red led light stays on for 2 minutes and turns off but nothing else happens.
I tried doing a hard reset using the keys, i tried plugging into computer and connecting to BlackBerry Link and still nothing. I don't know what to do other than returning it.
Developer: I am a developer and have a dev alpha, i have downloaded the autoloader to make updates to my dev alpha. I am wondering if it would be safe to connect my Z10 to my computer and run the autoloader. I know the dev alpha's don't have the latest update for BlackBerry 10, so I am wondering if I did this will I also not have the latest update. Or, after installing the AutoLoader can I use software updater to get the latest OS? 
Can someone help me quick, I have meetings today and need to be able to communicate with people.

It's new enough that I would contact Bell and see about a replacement. It's possible the software can be reloaded but it may have a problem.
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