My new Zen Micro is vexxing

OK, got a new Zen Micro, installed the software as directed on a WinXP Pro machine, SPa, and I reboot. I plug the thing in, and it says that the device is not detected correctly, and it does not work. I reinstall drivers, move to another port, play with my BIOS settings, the whole 9 yards...
I also notice something odd. I plug in the USB cable, and the player freezes. Requires me to unplug the battery to reset.
I plug in the battery charger, it freezes, requiring the battery to be pulled.
Unfortunately, I do not have another cable to try.
Any idears? Is it just defecti've, or is this something simple? I reall ylike this thing, but I am not gonna struggle with it or deal with an unstable product, you know?
I don't want to be one of those dorks with the iPod, but if I have to... LOL
Anyways, any help would be most welcome.

Well, I got it working on my home PC, but cannot get it working on my laptop. I turned off the PM on the USB root hubs in the device manager, and I plugged it into one of the rear ports rather than my case's front USB port.
Then it started working. But I do not seem to be aqble to get it to work on my laptop, which is a brand new IBM Thinkpad T4 running Win2K. Perhaps I do not have the proper drivers and crap installed, but my IT department has this thing locked down pretty well. I can install some things with some creative workarounds, but not others.
When I plug the player into this laptop, it sees it and knows it is a Zen Micro, but then Windows wants to install the drivers(which I already did and rebooted), and it cannot find any compatable drivers, and so it sits here.
From the songs I loaded onto it from my home PC, the sound quality is good, but unless I can get this resolved by early afternoon, I am just gonna swap it out for an iPod mini I think. I am not gonna bash this product, but sometimes there is a reason why one brand or item dominates the market... But I will see what I can dig up during the day, perhaps I can get this thing working properly afterall...
Any other ideas, throw them my way, thanks!

Similar Messages

New Zen Micro is detected by windows but not software - I have NOT done firmware upda

Hi, I just bought a brand new Zen Micro. The software installation went fine.
After plugging in the unit to my USB port, a message appears on the windows taskbar saying "Nomad Jukebox 2/3/Zen Detected".
I would assume this is the normal message. I then attempt to transfer files via Creative Mediasource. Howerver when I load up the creative mediasource software, I get an error message saying "Player is not connected". Naturally of course the Zen Micro is indeed connected. I can not transfer any files and the player locks up.
I have not updated the firmware or anything, it is a fresh out of the box brand new unit. I run Windows mediaplayer 0, windows XP (SP).
Is there a way to resolve this issue, or am I doing something wrong?
Please help a new zen micro user thanks in advance!

I also Just, few hours back fully charged my Micro and got it working. I downlaoded the latest firmware released in Feburary. But i decided il only use it if something was wrong with the player. Mine went smooth....
Fully charged it while installing the software on the CD, unplugged the AC, I didn't sue the White USB cable it came with (lots of people say tis crap) So i sued my Sony Digicam USB cable which is always connected to my pc anyway.
Plugged my player into the USB cable while the player was On.
Done.... Windows Xp Pro detected it, 2 icons in My Computer popped up, One was the shortcut to the media source software and one was the player itself kinda liek a removable dri've.
My firmware is .0.30 and opening Widnows Media player 0, and hit Synch Tab, my player responded, and said Docked. And within 5 minutes most of my music was on....
I dotn get how some othe rpeoples players are playign up so much.
Maybe only people who have problems ever post so it seems like everyones having a problem. lol
Oh and i would recommend not to do a firmware update unless soemthings wrong wiht ur player. I wont risk it if i were you.

Transferring VBR mp3s to new Zen Micro: H

Hi, I just got a new Zen Micro.
I've read that people often have trouble transferring mp3s encoded at variable bit rate (VBR) to the Micro with Creative's software. Almost ALL the songs on my computer are VBR mp3s.
Can I skip installing Creative's software and just transfer my VBR mp3s to the Micro with Windows Explorer? Or what is the best way?
Thanks in advance.
(brand-new black Zen Micro. battery now charging for the first time OMG!!!)
(Windows XP Home)

Update: I did install Creative's software from the included disk -- my computer didn't recognize the Micro without it. Then I just dragged and dropped mp3s to the Micro's Music Library with Windows Explorer -- worked perfectly! No trouble at all with VBR files (except one or two with messed-up tags), and they sound great on the Micro.
P.S. I have Windows Media Player (no idea what version; it came preinstalled on my computer in late 2003) but I never run it -- I use Winamp instead -- and didn't need to for this purpose. I also didn't need to download any firmware updates or anything. Sweet!

Brand New Zen Micro Hangs on "Creative" Logo Scr

Like some of you out there my new Zen Micro worked with the initial charge prior to my charging it although I never got to put any music on the thing.
Then after the charge, it hangs on the "Creative" logo screen. I've tried all of the instructions, including removing the battery, holding on-off switch "on" while replacing the battery, choose one of the options, but the clean-up, format, etc. all seem to start but do not finish (I've left each for half a day and it never finishes).
I downloaded the new firmware and connected my Zen via the USB cable to my PC, but my PC does not see the Zen device and asks me to connect it even thought the device is connected and the "Creative" logo screen is displayed.
Does anyone have a strategy for correcting this issue? I can return the device, but I hate to since I love the idea of using it. It's cool.

hi,
hope this is not too late... but try calling the creative support hotline .. have someone from creative walk you through the trouble-shooting in case something was missed when you tried it.
that way, you can get creative support to confirm if the device is defecti've or not and they can provide you suggestions on how to rectify it: return/exchange with seller, return/exhange through creative, etc.
i also went through that drama last week, when my micro was charging and never responded afterwards. turns out mines was defecti've even before i even played anything on it
i called amazon and was able to get them to send me another one. this new one was able to finish charging the battery ... i'm charging the 2nd battery to make sure and hopefully when that's done, i can start loading songs and test out the sound as well, recorder, calendar, etc .. as i wanted to make full use of all these features.
hope you get your micro working soon.. good luck!!!

New zen micro not recognized by pc - help Christmas prese

The software installed perfectly - no problems. But now, I am getting message that the device is not being recognized by PC. Customer Support is closed for holiday and my daughter wants to try her new Zen Micro. What do I do now? This is the only computer we have and it is Windows XP 2002 version. Any advice? Thanks!

ald3908 wrote:
yes
OK, that's good news.
Now we have to find out why the Zen & our computer aren't talking to each other.
From the NomadnessNet FAQ:
I have connection problems with my Zen, what can I do?
Here are some things to try if you have connection issues with your player:
. Reset the player and run a disk cleanup.
2. Install the latest drivers, firmware and application software. Download these from Nomadworld.com.
3. Try the player on ALL your USB ports and make sure you aren't using a hub.
4. Try some other transfer software (see the list above).
5. In Device Manager with the Zen connected delete it from the device listing. Physically disconnect the Zen from the USB cable, reset it, then reconnect to the PC to see if it is detected properly.
6. Test the player on another PC (ideally a different make), if possible. This will help determine where the problem lies i.e. with the player, or the PC.
7. Double check the files you are transferring. It's possible for the transfer to halt if the file is corrupt in some way, or the tag data within the file can't be read or is corrupt. The simple test is to try transferring a file that you know will work i.e. copy a file off the player, and then try transferring back to the player.
8. Try a replacement USB cable (ideal if you can borrow one from somewhere, or if you have another USB device that uses the same cable).
9. Check for BIOS and USB chipset updates.
0. Delete the USB ports in device manager, then reboot the PC to see if they are redetected with updated drivers.
. Make sure the player isn't locked.
2. Try going into Device Manager, update the driver manually by pointing it to C: Program FilesCreativeJukebox 3 Drivers.
3. If you are using a PCI USB card, try moving the card to all the other PCI slots in the PC.
4. Buy a known good PCI USB2 card from somewhere you can return it if it doesn't work i.e. the NEC USB chipset, typically used by Adaptec. Fit the card, and see if the player works with the ports on the card. Note that known problem chipsets include VIA, ALI, nForce and Intel, although it isn't clear if Creative and/or the chipset manufacturer are at fault.

New Zen Micro..Battery life prob

I bought a new Zen Micro yesterday...followed all the instructions..even bought the CCPP..while i was using the USB to charge it..i ripped 5 albums to the device...When it was fully charged.. I unplugged it.. This morning I played it for about an hour and then lost one bar on the battery icon..an hour later, i lost a 2nd bar. What's this all about?..what happened to the 2 hour life of a charged battery? When i phoned tech support they told me "sometimes when you rip an album, it corrupts the battery icon and you may not be fully charged'>..Sounds like a lot of techno doubletalk....HELP!

A new Lithium Ion battery takes 2 or 3 charges to reach peak performance.
You should also make sure you have the ..0 firmware which reduces the standby time, and standby drain.
Also make sure you read the FAQ post about how to maximise battery life.

New Zen Micro will NOT connect!

Hello all,
I just bought a Creative Zen Micro player. I installed the software, charged the battery to full and guess what.....the Creative software does not recognize my player as being connected. And yes, I've checked device manager to see if it appears. It does, with the correct name and everything. So what is the problem? I've read other messages on this forum about this problem but it usually seems to be a problem after installing a new version of firmware. But this hasn't been done in my case because I haven't been able to get the stupid thing connected in the first place.
I'm confused as to what to do next. I've tried resetting it by removing the battery and then holding the power button but this hasn't worked either. I first was using a usb hub to connect but after reading that you should avoid this, I tried plugging directly into a usb port on my machine. That also didn't make a difference. I've unistalled the player from the device manager about 5 times and reinstalled it. I've tried reinstalling the creative software/drivers about 5 times and no resolution. I've followed instructions from the Creative website step by step as the proper way to install the software but nothing works. I'm extremely disappointed to bring home a product that does not work out of the box. Oh, and yes I have Windows XP Pro so the OS isn't the issue here. I guess I will just return this useless product unless someone else has another idea that I could try. I'm really at my wits end.
Thanks for listening to this short novel,
Drawn-a-Blank

The software that will not recognize the player is the Zen Media Explorer and Media Source. I'm not sure what firmware I have and I can't check since I'm not at home. But, I can't install new firmware even if I wanted too since it won't connect. However, I have downloaded the lastest drivers but I don't think I've installed the lasted version of Zen Media Explorer, so I guess that is one other option.
Message Edited by drawn-a-blank on 07-23-2005 09:30 PM

New Zen Micro - Few Questi

I intallled the software and let it charge. Is it done charging when the lights stay off?
How do i turn off the zen micro?
When i transfer songs to it, can i leave the songs in the file folders that organise the songs by album?

you can generally transfer the folder of files, i've never tried dragging the folder its self to the player but it might work.
the player doesnt come up as a dri've letter just a device, but yer.
you can use any software compatable with it, i mainly use real player or zen micro media explorer, or if im already in it winamp (with plug in). use what ever software your most cumfortable with. WMP mand music match also support it.im sure there are lots of things otu there that will.
you can view by album, its not orgaising the music its displaying it in that way, just go to music libary, on the player, then select album.
means its new mine came with .0.03, im not running ..0 and happy with it, V2 is play for sure, so its down through WMP.

Do the new Zen Micros have the battery probl

I was going to buy a zen micro and I was wondering if that problem was fixed on the newer models/newer lines?

Well if you wait a few days/weeks/months then the battery issue will be fixed with a firmware update that Creative will release.

New Zen Micros and the headphone jack prob

I unfortunately had one of the zen micros with the headphone jack that ceased to work. Has this flaw been fixed in the new ones?

SSR wrote:
The charge is likely to be expensi've, but as this is the second time it's failed and as the warranty has just ended try pursuing a repair under warranty with support.
repair under warranty with support? how do i go about? im located in Singapore, any website or support number to call for Singapore side? thanks.

Have they changed the jack on the newer zen micro model? (4-6

have they? they fact that they do not recognize this as a defecti've product is horrible...Message Edited by helpmeplease on 04-03-2005 09:25 PM

I have had my Zen Micro for about 3 months now, and I never rip out the headphones, etc (I am very carefull with my electronics).
But today while I was using my player I noticed that the sound would cut in and out, and do other
distortions.. so I get home and try the Zen Micro with 3 other pairs of headphones (including the ones that came with it - I was using a 90 degree ear bud ones from Sony, they fit my ears better) and they all
do the same cutting in and out..
So I hit up these boards and see that I'm not the only one with this problem.
My question is (may have been answered before), what can I do about this? Am I going to have to RMA
it to Creative? Or are the newer models not having this problem (I have a service plan from where I bought it.. but if they are going to crap out too.. may as well send it to Creative and have them fix it on their cost, not mine)?

New Zen Micro Problem! Email response to Creative L

Dear Mr. M,the earphones were originally shipped on 5-02-2005. Due to the corruption of your address in our system due to its length this failed. New earphones were shipped on 29-03. In order to avoid delays in the future please contact european support directly by sending mails only to[email][email protected]][email protected][/url]. The warranty for the device is one year plus any time the device is out of your possession for replacement under the warranty.Please retain all the previous correspondence when replying to this email.---------------------------------------
RE:
The corruption of my address in your system is not my problem, it doesnt matter to me. All I want is my headphones as soon as possible. The mistake was made, and it took 45 days to correct, despite my many many emails inquiring about the problem that went on unanswered. That is all I see.
As a customer I expect the manufactuer to face up to their mistakes and instead of blaming it on computer problems. I expect the manufactuer to make an effort to fix their mistakes, for example, by sending it out overnight mail. And also, i did not hear any mention of the warrenty covering this lost time, this lost time that is the fault of the manufacturer, what is the policy on that?
Also...i have just recieved my Zen Micro and battery. Well...you guys sent me the wrong battery! I dont know how that is possible since they were both shipped together. I have battery num#333A4Z2DEGD. But now listen to me carefully, do not send me my new battery with some under 0days service. I want it OVERNIGHT. I am tired of these problems and dealing with this weak customer service. I just want to listen to music...thats it. 

Message Edited by silus on 03-3-2005 04:5 PM
Message Edited by silus on 03-3-2005 04:52 PM

Silus,
If you would like assistance with your problem then contact support directly at the email that they provided you. I can not help you in this matter. This will be the last post regarding your specific problem on the forums as it needs to be taken care of directly. This needs to be dealt with directly, and posting complaints and requests on the forums will not resolve this.
Jeremy

New Zen Micro's ships with PlaysForSure on

Over the past few days there have been lots of posts regarding new owners of the Zen Micro who are having detection issues with their players when they are using Windows 2000, ME, or 98. The problem seems to be that the players are shipping with Firmware 2.20.05, which is a PlaysForSure firmware.
The box, as stated by many, clearly states it works with Windows 98/ME/2000. But when you open it up, the product will NOT work with that operating system. Unless inside the box includes an "Easy CD" or some way to get it working with that operating system there is no other way to do this easily for the consumer. They must find a Windows XP machine to put a v firmware back onto the Micro. This is a hassle for many, and may even be a loss for Creative because they cannot get their player working with anything but Windows XP which they do not have.
Why not just stick with a v firmware when you ship the Micro and let the consumer decide if they want to have a PlaysForSure firmware? And also take the Windows 98/ME/2000 logo off the box because the Creative software will not recognize it in the first place, your stuck with using Windows Media Player 9 to transfer everything.

The v2 PlaysForSure firmware allows you to use subscription services such as Napster To Go. It also lets your player work with only Windows XP Service Pack or 2, with Windows Media Player 0 installed.
Those 2 are the biggest features of the PlaysForSure firmware. Creative is only going this direction with all newly released players (Zen Sleek, Zen Micro Photo, and Zen Vision:M).
Personally I love the PlaysForSure firmware and I have it on my Dell DJ since it was released this past March. I have no reason to use my player on Windows 98/Me/2000. Every computer I took my player to had Windows Media Player 0 installed so I could easily drag and drop files back and forth easily with Windows Explorer. You do not need to install any Creative software. You can simply use Windows Media Player 0 to transfer your songs and Windows Explorer for data files. But Windows Explorer does transfer songs perfectly fine and easily.

2 month new Zen Micro, won't fully charge via

I have the zen micro 5gb and here's what been happening
Up until the last month the micro would charge up just fine. Now, it won't charge past one bar and it does show the charging icon in the upper right hand corner.
My USB connections are USB 2.0 at work and home and it won't fully charge. I ran the battery completely out of juice to try a fresh charge approach. I know the micro is getting power because it will run while plugged into my usb cable.
Oh yeah, recently, after the water drop on the screen, it usually loads the zen micro logo, then rolls right to the now playing screen. Recently, it sticks for about 0 seconds, and the touch pad is inacti've.
Before I deal with taking it back to BestBuy, I figured I'd see if there's anything I can try before.
Vesrion ..0
Thanks
MattMessage Edited by flananuts on 0-04-2005 07:58 PM

flananuts wrote:
Wow, I didn't know i had to have it in locked position for it to charge, b/c the charge indicator was always showing like it was charging, but no pulsing.
You don't have to, but if your USB power is marginal it ensures that ALL the power is dedicated to charge the player.
I just switched it to lock and it is pulsing. When I'm at work I have to use my usb connection to charge and I can't load the driver onto my work machine. If it is not pulsing, is it only just using the usb for power?
It's only using the USB power for the data connection.
What's the deal with the pusling?
It shows the player is charging.
Also, what's the benefit of upgrading the firmware to v2?
See the link "the difference between the Zen Micro v and v2 firmware" in the FAQ post.

Brothers a new Zen Micro owner. He has a few battery questions..

Hey all,
I convinced my older bro to get a white Zen Micro, and he has a few questions. I answered most of them, but afterwards, he went online, and found info that told him otherwise (from what I told him, which is what I read here at the forums). Here are his questions....
. Is it safe to leave the Zen Micro charging overnight?
I told him yes, that it was. Someone from Creative here at the forums said that it would "turn off" automatically. He went into the Creative "Knowledge Base", and found this: http://dmzweb4.europe.creative.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=732,E=00000000000490764,K=5277,Sxi=0,Kb=ww_eng lish,VARSET=ws:http://us.creative.com/,Case=obj(669),Kb=ww_english
2. When charging the Micro, does the adapter/charger go by a set timer, or charge accordingly to how full the battery already is?
Thanx in advance .

i've left mine plugged in a few times and have NEVER noticed any type of heat build up. it usually shuts off after full charging and then cools down after that. maybe i'm killing my battery, maybe not who knows. i have some players that don't automatically shut off and i've noticed those DO get heat build up and i never leave those plugged in but with my zen xtra and micro it *appears* that the shut off feature prevents the heat buildup....that being said, the micro's owners manual says DON'T leave it plugged in or it will get heat buildup....who knows.

My new Zen Micro is vexxing

Similar Messages

Maybe you are looking for