My newly adobe element premiere 13 is offline what should i do?

my adobe premiere 13 cannot import a HD video format

obz production
I do not get the connection between "adobe element premiere 13 is offline" and "my adobe premiere 13 cannot import a HD video format".
The answers will be in the details, so please supply the details necessary for us to help you.
Some of the questions that need answers...
1. What computer operating system is your Premiere Elements 13 running on?
2. With few exceptions, your computer does not need to be connected to the Internet to run Premiere Elements 13. You do for product activation and then later for first time use of certain features. Are you getting any MPEG2 Activation messages or something like that? Are you offline because you choose not to connect to the Internet or because your Internet service is not working?
3. What are the properties of this HD video that you cannot import into Premiere Elements?
Video compression
Audio compression
Frame Size
Frame Rate
Interlaced or Progressive
File Extension
Pixel Aspect Ratio
Much of that information can be interred by knowing the brand/model/settings for the camera that recorded the video.
4. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
Let us start here and then we can decide what next. If you are new to the program or video editing and do not understand the questions
or do not have the answers, we will help you with that.
Please review and consider.
Thank you.
ATR

Similar Messages

  • I have a problem installing Adobe elements premiere 9 using windows 8.1

    I have a problem installing Adobe elements premiere 9 using windows 8.1, it just says that it did not install and no files were changed. is this program compatible or is it yet another bin job? 
    H E L P

    miked
    I have Premiere Elements 9.0/9.0.1 installed on Windows XP 32 bit, Windows 7 64 bit, as well as Windows 8.1 (previously 8) and no problems.
    Are you installing the program from installation files (purchased as a download to a Windows or Mac computer??) or from installation disc labelled for Windows?
    After the program is installed, then you install the Premiere Elements 9.0.1 Update and work from it.
    Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
    More details first before we go changing any compatibility settings.
    Thanks.
    ATR

  • I can´t view any PDF-files. Nothing happens when I click on a PDF-file. For some weeks ago we installed Adobe CreativeSuite6 on my computer. What should I do?

    For some weeks ago we installed Adobe CreativeSuite6 on my computer. What should I do?

    Hi Daniel ,
    What happens when you try to open a PDF ?
    Are you facing challenges with all the PDF' or any specific one?
    Please refer to the following link for more information regarding the same .
    Let us know how it goes.
    https://helpx.adobe.com/acrobat/kb/cant-open-pdf.html
    Regards
    Sukrit Dhingra

  • Hello. I ve got a question. I accidentally bought membership but it doesnt have Adobe Muse that I need. What should I do? Can I extend my membership for the right one, or should I first get the money back. What kind of membership do I need to have Adobe M

    Hello. I ve got a question. I accidentally bought membership but it doesnt have Adobe Muse that I need. What should I do? Can I extend my membership for the right one, or should I first get the money back. What kind of membership do I need to have Adobe Muse software?

    Plans are listed at Creative Cloud pricing and membership plans | Adobe Creative Cloud
    The drop down at individual plans does show that you may subscribe to only Muse
    You probably need to cancel what you have... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • HT1937 My Iphone 5s some one stolen, but i find in "FIND IPHONE" app it showing offline.what should i do?

    My Iphone 5s some one stolen, but i find in "FIND IPHONE" app it showing offline.what should i do?

    If the iPhone is powered off, you cannot locate the iPhone with Find My iPhone.
    http://www.apple.com/icloud/find-my-iphone.html
    You can initiate an remote erase if or when the iPhone is powered back on. 

  • RE Purchased of Adobe Elements & Premiere 10 disks in package

    I can not run disks on computer to load software.  This is unusual as I have not had problems before although most Daobe had been directly downloaded from the internet in the past.  I have the set of five disks for Adobe Elements and Premiere 10 but they will not load into computer through my dvd drive.  Computer is a Toshiba Satellite operating normally.  I have a downloaded version 10 of Adobe Elements already on computer and I wanted to add Adobe Premiere which is part of the set of disks.
    Would appreciate info on how to load program for use.

    if you follow all 7 steps you can dl a trial here:  http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
    and activate with your serial.
    if you have a problem dl'g, you didn't follow all 7 steps.

  • Download adobe element / premiere 10 buy 5 DVD, on new computer 10' without DVD ?

    Hi, (sorry english is not my mother tongue) I have bought a legal pack ADOBE PHOTOSHOP ELEMENT and PREMIERE 10 with serial numbers, 5 DVD . I have set them up on my computer without problem. I would want now install them on an another and new little computer 10' without DVD reader (?). Can i download them on this new computer with my serial numbers ? How ? Thank you for your help.

    Use the method described here:
    Direct Download Links for Adobe Software
    Mylenium

  • Help with Adobe Elements Premiere 12

    My computer wont download the program, just offers that I can open the folders. I have Windows 8.1

    YouTube won't allow you to  upload a video that long directly from Premiere Elements.
    If you've got a modified YouTube account that allows longer videos, you can do so by manually uploading a video you output using Publish & Share/Computer/AVCHD with the YouTube HD preset.

  • Adobe Elements Premiere 11

    Ich habe ein Problem. Wenn ich Videos aus meinem Ordner aud das Pogramm hochlade passiert es immer wieder, dass manche Videos nicht abgespielt werden können. Sie kommen dann in die audi datei und nicht da hin wo die Videos abgespielt werden. Also habe ich quasi nur den Ton. was kann ich machen?

    MarieEva wrote in German
    (Bing Translate)
    I have a problem. When I upload videos from my folder aud the programme it happens again and again, that some videos can not be played.
    You then arrive at the audi file and not as to where the videos are played. So, I have only the sound. What can I do?
    My reply in German
    (Bing Translate)
    Sie weitere Informationen über Ihr Problem liefern könnte? 
    Was sind die Eigenschaften, was Sie auf der Zeitachse PE11 setzen? Was ist das Projekt eingestellt, dass Sie oder das Programm festgelegt. Bitte finden Sie unter Bearbeiten Menü/Projekt Einstellungen/Allgemein? Wie werden die Medien in das Projekt immer...Hinzufügen von Medien/dann was?
    Erklären Sie bitte, was du tust, wenn Sie auf "hochladen" verweisen. Versuchen Sie Ihre Timeline-Inhalte auf Facebook, YouTube oder Vimeo hochladen, oder machst du etwas anderes wenn Sie auf "hochladen" verweisen?
    Lassen Sie uns hier zu starten und dann entscheiden, was als nächstes. Vielen Dank.
    ATR
    English version of my reply
    Could you supply more details of your problem?
    What are the properties of what you are putting on the PE11 Timeline? What is the project preset that you or the program set. Please see Edit Menu/Project Settings/General? How are getting the media into the project...Add Media/then what?
    Please explain what you are doing when you refer to "uploading". Are you trying to upload your Timeline content to YouTube, Vimeo, or Facebook or are you doing something else when you refer to "uploading"?
    Let us start here and then decide what next. Thank you.
    ATR

  • My ipad had been stolen for 2 weeks and the tracking shows its offline what should i do to find it now please help

    i want to find my ipad but its offline till now and i dont now what to do else over tracking it by my account please do something
    <Edited By Host>

    I agree with James...change that Apple ID password.
    Although it may be too late to matter, another thing to do is to initiate the Erase iPad feature within the Find My iPad settings. This will erase the iPad including any personal data that you would not want someone else to have (e.g. - credit cards, banking, social security, etc.).
    There is a feature in Find My iPad that allows you to send a message (like how to contact you) to the iPad once it reconnects to the internet; but after 2 weeks, I'd say that probably will not produce results.
    Good luck, nonetheless!
    (Oh, and to James...Go Panthers!!)

  • Recently installed java script and after that now Adobe 11 will not open.  What should I do?

    Anybody have any problem with Adobe 11 after java is installed?@

    Can you explain what you mean by "installed JavaScript"? There are a number of possibilities and the details may matter very much.
    Also, what does "will not open" mean -- any messages?

  • I just brought adobe photoshop but it says expired what should i do?

    i just brought photoshop but when i download adobe creative cloud it says expired

    allow 1 business day for your payment to be processed.
    then sign out and sign in to your desktop app, https://creative.adobe.com/products/creative-cloud
    in the meantime, you can use the desktop app to install 30 day software trials that will let you get started while waiting for your payment processing.

  • I've lost my ipod. I tried to use find my iPhone and it says my ipod is offline what should I do?

    What should I do?

    Leave your contact info via Find My iPhone. The message will display next time it's connected to the internet, and when it does, you will receive an email telling you that the message is displayed and your iPod is located somewhere.
    Chances are, you may never hear from it. Hope you have it running iOS 7.1 (which equips the device with Activation Lock, a feature that allow no one other than you access to your device) since for those running iOS 6 and below the device can be wiped and sold hands down. (It's worth mentioning though, iOS 7.0.x has a bug that allow some "clever" thieves to wipe your device despite the Activation Lock.)
    Don't beat yourself up. You don't have to FaceTime it -- If a call could come through, so would a Find My iPhone message. (And you should receive an email message.) Just wait for a few days for any email message and if there is none, I'm sorry.

  • Adobe Elements 12 crash

    I have a new system since 2 weeks: Intel i7 4770, 16Gb, Windows 8.1 x64, SSD, AMD Radeon 9 270X 4GB. All drivers and software are the latest available versions.
    I bought this system because my old system got a lot of crashes when using Adobe Elements Premiere 12 (AEP12).
    But currently I am creating a movie and and do already have 2 crashes with my system. When the crash appears the video is corrupted and i only can kill AEP12 and then start the program again.
    How can I find out what goes wrong here and find a way to fix this ?
    Any ideas ?

    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    Also, what are you editing?
    Codec & Format information, read both links in reply #1 http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
    For PC (only?) http://www.headbands.com/gspot/
    For PC/Mac http://mediaarea.net/en/MediaInfo/Download

  • I am having problems with accessing Facebook because of Adobe. Is anyone else having this problem? What should I do?

    I am having problems opening Facebook, and You Tube. The sites will not open and a page comes up saying I need to update my Adobe Flash. The Adobe Flach is already updated. What should I do?

    The update alerts are fake, and are intended to mislead you into installing malware and/or to steal your identity.
    You might get the alerts when visiting a website that has been hacked. Don't visit the site again. If applicable, notify the site administrator of the problem, but don't send email to an unknown party.
    If you get the alerts when visiting well-known websites such as Google, YouTube, or Facebook, then they're the result of an attack on your router that has caused you to get false results from looking up the addresses of Internet servers. Requests sent to those sites are redirected to a server controlled by the attacker.
    The router's documentation should tell you how to reset it to the factory default state. Usually there's a pinhole switch somewhere in the back. It may be labeled "RESET." Insert the end of a straightened paper clip or a similar tool and press the button inside for perhaps 15 seconds, or as long as the instructions specify.
    Then go through the initial setup procedure. I can't be specific, because it's different for every model. The key points are these:
    1. Don't allow the router to be administered from the WAN (Internet) port, if it has that option. Most do.
    2. Set a strong password to protect the router's settings: at least ten random upper- and lower-case letters and digits.  Don't use the default password or any other that could be guessed. Any password that you can remember is weak.
    3. If the router is wireless, or if you have a wireless access point on the network, use "WPA 2 Personal" security and set a different strong password to protect the network. If the router or access point doesn't support WPA 2, it's obsolete and must be replaced.
    During the time the router was compromised, you were redirected to bogus websites. If you ever connected to a secure site and got a warning from your browser that the identity of the server could not be verified, and you dismissed that warning in order to log in, assume that your credentials for the site have been stolen and that the attacker has control of the account. This warning also applies to all websites on which you saw the fake update alerts.
    If you downloaded and installed what you thought was a software update, ask for instructions.

Maybe you are looking for