My newly bought IMac freezes quite frequently, at least once a day.

Even I pressed option, command and ESC for over ten minutes, it did not work.
I was told when the Apple support team was consulted, the problem was due to 'not responding'.
However, I feel rather uncertain and worried with this frequent freezing problem.

Restart your computer in Safe Mode
It will take longer due to repairs it is making as it starts.

Similar Messages

Since installing Maverick my Mac Pro freezes at least once a day, any advice?.

Since installing OS Maverick my Mac Pro is freezing at least once a day. I can not access 'Force Quit' via shortcut and have to force a shutdown. This has occured when using Firefox, so i tried Safari and Chrome, freezes using all three. It has happened while use software as well eg, Photoshop and Word.
I have installed and run AVG Anti Virus and done a full system check to ensure that there was no virus etc.... all was clear.
I am assuming that it is a bug within Maverick as i experienced none of these problems prior to its installation.
Is anyone else experiencing these issues and does anyone have any advice on prevention?

Firstly, uninstall any anti-malware software. It isn't needed and could cause your problem. Also, avoid using Chrome which can also cause problems. Never use more than one browser at a time. Using three is asking for disaster.
I've been using Mavericks on all my computers and have had no problems, so what you describe is unlikely to be a bug. Start by uninstalling the AV software using their uninstaller. Disconnect all third-party peripherals. Then try the following:
Fixing a Mavericks Installation Problem
How to manage a failed OS X Mavericks installation | MacFixIt - CNET Reviews.
Try these in order:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and
     after the chime press and hold down the OPTION key until the boot manager screen appears.
     Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Hi my newly bought iMac suddenly won't power on. Don't know what to do

My brand new iMac doesn't turn on on the next day

You have 90 days of Free AppleCare service, please click the AppleCare Contact Info to locate the contact information for your part of the planet.

Newly bought imac 27 desktop not responding, cursor moves only.

My setup did not go well as I was stuck in VoiceOver mode. Command f5 got me out of it but cannot do anything on the desktop, track pad moves cursor but by taping on it the icons do not respond. I am new to apple products, used to windows 7 pc.
Can anyone help me to get started as the computer looks great to use.
Thanks for any help.
osx working but not sure on what osx.

if it have a problem then you should
try holding in the power button on the left lower corner on the back untill it turn off
and then turn it on again
then you start with a clean slate

Macbook Pro w/ retina freezes at least once a day, and I'm forced to shut down computer. What could be wrong?

I've had this macbook since August of last year, so it is still relatively new. For about a month the 'beach ball of death' has frozen my computer at least a couple times a week, which then I am forced to shut down the computer. What could be a reason for the constant freezing??

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V. Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report—it will be very long and not helpful.

My MacBook Pro has started freezing at least once a day

For about the past week my MacBook has been freezing daily. The spinning ball would just come up and then I have to manually shut down the computer and boot it back up.

Troubleshoot the spinning beach ball

My MacBook Pro is always running very slow and freezes up at least once a day, please help!!!!

Over the last 6 months my Macbook pro is running slow and freezes up a lot, I've done a check with EtreCheck, report below.
If anyone can offer some advice I would be very grateful, cheers....
Problem description:
Consistently slow running of all programs and freezes up for 2/3 mins
EtreCheck version: 2.0.11 (98)
Report generated 16 November 2014 00:35:40 GMT
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 9 days 23:20:46
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (318.43 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.EscrowSecurityAlert.plist
[failed] com.apple.gamed.plist
[failed] com.apple.sbd.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.AirPlayXPCHelper.plist
[failed] com.apple.AssetCacheLocatorService.plist
[failed] com.apple.awdd.plist
[failed] com.apple.corestorage.corestoragehelperd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.periodic-daily.plist
[failed] com.apple.periodic-weekly.plist
[failed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
Launch Agents: ℹ️
[running] com.epson.eventmanager.agent.plist Support
[loaded] com.epson.ews.launcher.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.0.0 Support
Silverlight: Version: 4.1.10329.0 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 180.44 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.53 GB
Total number of backups: 7
Oldest backup: 2013-12-06 12:44:36 +0000
Last backup: 2014-11-03 17:58:25 +0000
Size of backup disk: Adequate
Backup size 999.53 GB > (Disk used 180.44 GB X 3)
Top Processes by CPU: ℹ️
      5% WindowServer
      1% EEventManager
      0% fontd
      0% configd
      0% AppleSpell
Top Processes by Memory: ℹ️
137 MB com.apple.WebKit.WebContent
116 MB Safari
47 MB sandboxd
47 MB WindowServer
43 MB Finder
Virtual Memory Information: ℹ️
913 MB Free RAM
1.43 GB Active RAM
635 MB Inactive RAM
933 MB Wired RAM
36.97 GB Page-ins
2.13 GB Page-outs

You may wish to read about maintenance and upkeep of the OS X, plus other
information, across several topics in this site with topics divided into Guides:
•Tech Guides - TheSafeMac:
http://www.thesafemac.com/tech-guides/
Sometimes, items may have been inadvertently downloaded by accident or due
to poor advisement, and of those some can be a cause of slowness in Mac OS X.
Also, the use of scanning antivirus software can be a cause of slow and disruptive
system issues; since antivirus for the most part is not effective due to the nature of
the Mac OS X and the inability of an AV application to have records of unknown, &
unsubstantiated or rumored issues in the wild, since few or none are known to exist.
The note in the etrecheck report of excessive Page Outs, implies directly that the
computer may need to have more RAM installed; a matching pair of higher capacity
correct spec RAM chips, could be purchased from a reputable source & installed.
As much as, perhaps 16GB in a RAM upgrade, depending on the MacBook build.
All of those red-lettered items in the report that did not load, appear to be system
parts; perhaps that may be something to investigate. Not sure why that is...
{Because today is part of a weekend, I'd suspect the time of day and weekday are
both behind the lack of an earlier reply to your post here. Also, if there have been
weather or other disruptions in the lives of those volunteers who offer help, then
maybe they've had to modify their plans around such events. Or power outages.
We had one here for more than an hour, and everything went out. Even phones.}
So hopefully some other knowledgable readers may contribute ideas on how to
resolve the issues; troubleshooting may be helpful, and to read through sections
of TheSafeMac to see if there is any malware, adware, or other odd activity that
may point to a cause; removal suggestions for those are in that site. Also, if you
had visited any torrent or sharing sites, or downloaded free yet contaminated items
from software download sites, they could also affect your computer. There are
a few areas in that web site worth reading through.
In any event...
Good luck & happy computing!

Server "Freezes" at least once a day

Hello
I have a Xserve G5 with OS X 10.4.9
I run a Forum with vBulletin (Mysql).
My problem is that almost every day, the server freezes, if i do ping, it works, but nothing else. No ARD, No server Admin, no SSH, NOTHING... Sometimes it came back... and i can retake control. Sometimes it just don´t come back and i have to restart it manually...
I have reinstalled OSX, reinstalled Mysql, everything... and the problem continues... The funny thing is that i´m runing the forum with OS X server for more than 2 years. I used to have a Mac mini G4 with no problems... i upgraded to the xserve, and the problem started...
The site is www.twistedandes.com
Any idea what can be?
Thanks
Mariano Lozano

Hello Steve
Thanks for your help. I´m not an expert, but as i can see, today the server have freezed again for about 30 minutes and when it ocurred, the log shows severall times this error:
Jun 11 08:58:44 Twisted postfix/sendmail[7172]: warning: fork: Resource temporarily unavailable
If you want i can send you the complete log.
Thanks
Mariano

Replacement iPod FREEZES at least once a day!!!

I got my first MP3 player in 2001 , it was an 128MB RCA lyra , and have been collecting them ever since. When I got my iPod Touch (My 15th mp3 player) I was completely amazed at how futuristic, sleek and sexy the Touch was. It was way WAY better than any player I have ever owned before and my second iPod. I have never been happier with an MP3 player purchase at that point, until now......
About six weeks after I got my Touch the left audio channel started cutting out. So I contacted Apple and they sent me a package to send the Touch back to them in. Very quickly they identified the problem and sent out a different refurbished Touch to me on Friday January 11th. I was very happy with the service I received at this point.
SO I got home that night and loaded my new iPod and left it hooked up to my PC overnight to charge. Got up the next morning, the battery is fully charged and ready to go so I unhooked it from my PC and watched a Nickelback music video and then turned it off and set it on the breadbox in my Kitchen. About 2 hours later I go to use it and the screen is just black and it will not respond to any button presses or touching. It took me about half an hour to figure out holding the home and power button until it resets was my only option, and when it rebooted the battery was in the RED!
I really REALLY hoped this was just some fluke and it would not happen again , but it happened again later that day and again later in the week.I attempted the 5 r's REPEATEDLY with no positive results , SO I contacted APPLE again with this new problem , so they sent me another box to return it in. By the time I requested service this had happened 5 times and by the time DHL picked up the pachage it had happened 8 total times.
Apple receives my replacement Touch and determines that there is nothing wrong with it and that it meets Apple guidelines for quality standards , so they send the same iPod back to me overnight. I get it back the day before yesterday and reload my stuff onto it and tried to listen to it and it has FROZEN 3 more times since then.
Iunderstand if this is something they just DO like the Zunes there there is nothing we can do , BUT the first iPod touch I bought , the one they replaced, had never done this , not even once , in over 2 months before they replaced itfor the audio problem. I have requested service AGAIN last night , but I am sure they will just Reformat it , looks for signs of abuse and say "NAhh theres nothing wrong with it, send it back." I fthey actually took the time to listen to it for a day they would find the problem no doubt.
I don't know what to do, they cant "find" anything wrong with it, although I do question how much time they really invest into looking, so they won't repair of replace it and I refuse to use it like this because I know it can be better than this. I paid FULL retail , why can't I get FULL service warranty???
What am I supposed to do now? The only support Option I have is to request service over and OVER again until they finally do something about it.
Thanks For any Advice you have guys,
-Cody

Hello, stephbelka.
Thank you for visiting Apple Support Communities.
Here is a troubleshooting resource that you may find helpful with this issue.
http://www.apple.com/support/ipod/five_rs/classic/
Cheers,
Jason H.

At least once per day my FireFox freezes up and I have to force it closed in order to restart.

I'm usually on facebook, playing games..and Firefox freezes. I have to go to task manager and close it - then i get the message that there is a problem and Firefox is trying to find a solution.
I can then reopen my program.

I had the same thing, but it seems like after installing 11.1.4 the problem has gone.
Only installed this new version today, so let's see...

I prefer to use Firefox on my MacBook Pro but it's so slow to load and at least once a day I have to resort to force quit because it won't respond. I can load Safari in an instant and it works seamlessly. Any suggestions on making Fiefox as efficient?

It is most sluggish when I turn on my laptop after it has been shut down overnight or for any other period of time.

-> Update Firefox to the latest version 10.0.1
* [[Installing Firefox on Mac]]
-> [[Firefox hangs]]
Check and tell if its working.

IMac freezes during download of a podcast or import of a CD with iTunes

Downloading a podcast or the import of a CD makes my iMac freeze quite often, at least occasionally. Sometimes iMac freezes just playing a song. I have got MacOS 10.6.8 and the latest iTunes version. I'm afraid there is a corrupted song somewhere. How can I find it?

This problem has been driving me crazy for some time. It happens when any of my podcasts finish downloading while I am watching another video podcast. The video podcast I am currently watching pauses for usually at least 30 seconds but progresses without the playback. I am running iTunes on my Macbook Pro with 2GB ram. I assumed for the longest time it was the 5400 rpm drive but I'm not sure. I hope someone has a helpful hint! TIA, Brian

Nokia Lumia 820 - freezing / crashing frequently -...

It seems that this is a recurring problem to some Lumias - more the 820 and 920.
I am happy with the phone generaly and the OS.
What I am not happy at all is the recurring crash / freeze. it happens at least once every day, and worst it happens out of nothing. It freezes during the night when it is on charging plate - thankfully I don't have to rely on my phone's alarm clock.
I turned off bluetooth as a lot seem to be saying it may be the cause, but surely it is not. A lot don't seem to have this problem, so basically could this phone be defective? should I return it or not. It is a good equipment but it needs to be reliable. I have never seen this happen on my iphones or on the several androids that I have owned. I would expect that it would not have happened on the NOKIA's new flagship models...

There is a little more to it than just pure speculation. Having seen others with similar issues here and issues that a few long term members of this forum have experienced, we have been able to trace a lot of problems to various apps. Personally I experienced a freeze caused by an early version of the Nokia Transit app which has since been pulled and updated and re-released.
WP8 being so new means practically every app for it is "beta". Personally I have taken to installing apps one at a time and leaving it for a few days to monitor the new app before installing the next. What I also do before I install anything is to do a search here to see if anyone else is experience problems with the app.
There is nothing in the description which tells you if an app is converted from a WP7 version. I know from having seen it previously for my Lumia 800.

My iMac freezes when time machine is running a backup

Hi Guys, this is an iMac that had tiger and I upgraded to 10.5.8
I am using time machine with a 2TB external flex drive from seagate (brand new item)
The back ups went smooth for the first few days but now my iMac totally freezes up at least once a day and the time machine status indcator shows that it is running the whole time.
I tried apple/option/escape but that does nothing so I have to force shut down using the start button on the back of the iMac.
I don't know what to do next so any help would be awesome.

bassplayer360 wrote:
Hi Guys, this is an iMac that had tiger and I upgraded to 10.5.8
I am using time machine with a 2TB external flex drive from seagate (brand new item)
Start by making sure it's set up properly, per #C1 in [Time Machine - Troubleshooting|http://web.me.com/pondini/Time_Machine/Troubleshooting.html] (or use the link in *User Tips* at the top of this forum).
The back ups went smooth for the first few days but now my iMac totally freezes up at least once a day and the time machine status indcator shows that it is running the whole time.
That sounds like something may be corrupted, either on your internal HD or the TM drive. Verify the internal, and repair the TM drive, per #A5 in Troubleshooting
I tried apple/option/escape but that does nothing so I have to force shut down using the start button on the back of the iMac.
If a backup hangs, try to cancel it, either via +Stop Backing Up+ from the TM icon in your menubar, or by right-clicking the TM icon in your dock. If it won't cancel after a few minutes, see #D6 in Troubleshooting.
Then see #A1 for a handy widget that will display the backup messages from your logs. Look at the ones for the backup you cancelled; a clue may be lurking there.
If in doubt, copy and post them here.

IMac freezing in both Mac and XP

I am having some very annoying issues with my iMac. (Specs at bottom).
First, while I am in my OS X, at the odd time my screen will go completely black, I will still be able to hear sounds, like Ventrilo (Voice communication program used with gaming), however everything else will seize up. Other times the screen will not go black, however the screen will freeze at it's current state, again still being able to hear sounds. Other times, everything will seize up without being able to hear anything. At all points I have to do a shut off from the back and turn it back on. These problems occur when I'm gaming, or just clicking on even a forum topic.
Second, when I boot into XP, once I load into windows the system freezes up as well. Sometimes it will freeze, the screen will flicker, go black then release alloying me to carry on doing things, then it will freeze up again and I have to reboot. Other times it just freezes up completely, or just goes black.
I had this problem a while back during the summer with XP, then it seemed to sort itself out. Suddenly the past few days it has re-occurred. The problem in Mac OS seems to come and go as well.
When I think about this problem, the first thing that pops into my head is maybe the GFX card is over heating, but that's just a thought. Any advice?
Specs:
Processor: 2 GHz Intel Core Duo
Memory: 2 GB 667 MHz DDR2 SDRAM
Thanks

I have similar issues, and I am running the latest version of Mac OS X,10.6.5, and using Windows 7 32-bit with Boot Camp. For the most part, both disks work well, but since I installed Windows 7, I have constant issues with the ATI display driver freezing and restarting, or the screen just goes black and I have to reboot.
Recently, I have started to have problems on the Mac side- the screen freezes and I can only see the mouse pointer move. I have to then reboot. It happens at least once a day now. Apple tells me to schedule a repair, which I have not done as yet, as I'm wondering if others have had similar issues and am also seeking advice before having to go through a costly repair or replacement. (The specs on my iMac are the same as in the post above). Thank you.
Message was edited by: afuturo

My newly bought IMac freezes quite frequently, at least once a day.

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