My newly purchased Zen Micro. Prob

well i just purchased the zen micro. im currently using my own computer, but it will not recongize the mp3 player, but it does recognize it on my brother's computer. im trying to charge it with my own computer instead of my brother's. i have uploaded the cd that came with the zen, yet no connection. my zen is currently using version ..0, do i need to download anything else?Message Edited by Spoon408 on 0-23-2006 2:46 AM

hi!
try to search the forum for connection problems with the zen micro - you?ll find plenty of threads!
if you want to upgrade your players firmware to v2 - make sure you got win XP SP2 running (with WMP 0) othewise it won?t work! so if you haven?t the above described system configuration unning - keep v firmware!

Similar Messages

Zen Micro Prob

My Zen Micro is no longer recognized by my PC with XP. I've tried uninstalling and reinstalling the disk several times but it doesn't work. I want to upgrade the firmware so I can use the player with a Vista PC however since the XP computer won't recognize the player I can't do anything. Can anyone PLEASE help?Thanks!!

Hi, i also have that problem in my zen stone, when i conect it to my laptop it charges, but it's not recognized by the system, and when it's not connected to the laptop, i turn it on and a green light dtays steady and it doesn't play any music... Does anybody knows why is this appening?thanks

Horrible Zen Micro Prob

First of all, I think I had alot to do with this error. After I took my new Zen Micro 6GB White out of the box, I put it in the battery place, and then set it to charge on my PC for like 3.5 hrs. I neglected to install the Zen Micro Explorer before charging it. The player wasn't recognized by Creative MediaSource or Windows. While the player was charging, it did not pulsate and the charging icon did not flicker, and the backlight was on for the whole time, but the LED was off, and the controls did not respond. After charging I turned it on, to see that only battery bar was charged. I listened to some radio and the demo tracks (it has very good audio quality and earphones). I looked at the version in the Information sectuion. It came up as 2.20.05. I then installed the Creative software inside the Installation CD and then updated all the components from the Creative Support site. I downloaded the Firmware update for PlaysForSure because aparently v2 and over are P4S players. I connected the player to the PC, it was recognized as a 20MB (opposed to 6GB) MTP device by WMP but not recognized in Zen Explorer or MediaSource. I also tried to make it I thought it was that the firmware was too old to be recognized, so I did the unthinkable. I got into Recovery Mode for the Zen Micro and then formatted the dri've, then did the Reload Firmware because I thought it would just reinstall the Firmware. It erased the firmware, and everytime I turn it on, a Firmware Error appears. I tried to update the Firmware, but the player doesn't get recognized by the update program Creative gives. When I plug it into the PC it seems to charge, the proper way (with pulsating) and I can use the interface, but its useless because I have a 6GB player with no firmware, so therefore useless.
I want to know how to fix this problem, or is it hopeless?. Can I just use the player on another PC and install a new firmware there? Or do I have to send it back to where I got it from, or to Creative? While you're replying, I'll just be kicking myself.
Oh and here's my system specs:
Intel D865GBF Mobo
P4HT 3GHz Northwood
2x52MB DDR400 Single Channel
ATI RADEON X850XT AGP
SB Audigy 2 ZS OEM
Win XP Pro SP2 (fully updated)
Creative MediaSource 3.30.2 & WMP 0
*btw I used a USB. port because my PC doesn't recognize USB2*

I JUST FIGURED IT OUT. HOORAY!
First of all, I started with a bad firmware of ZM 2.20.05. I did a clean uninstall of all Zen Micro related software and drivers (excluding what Audigy 2 needs). I restarted. Then I uninstalled all the drivers under USB in Device Manager. Then I restarted again. Then I installed the Zen Micro Explorer from the CD. Restart again. Then, during the registration autorun comes up, I plugged in the MP3 to my PC (USB. port). The PC didn't recognize it for a while, then it recognized a MTP. I skipped registration, because it was not able to detect ZM. I went into Device Manager, uninstalled the MTP device (just press Del after selecting it). Then I ran the Firmware Update ..0 (2.2.02 failed for some reason). After it said to insert the MP3, I scanned for hardware changes in Device Manager. Voila! The firmware update recognized it as 2.20.05, and successfully upgraded (well, downgraded) it to the ..0 version. After that it was all pretty simple because I updated all my Zen Micro drivers and Explorer. Remember that if you do get stuck, uninstalling all USB drivers is a good start. Beware that if you do uninstall USB ports, you will temporarily lose control of all your USB devices (including all USB mice and keyboards). WinXP usually does detect it again very soon. If not, then restart. Well now, I have successfully fixed the firmware, successfully put tracks on it, successfully changed the settings of it, and then successfully put the same tracks on it again with my USB2.0 port (it really does make a difference).
This should be made permanent or stickied. I bet lots of people are gonna do what I did, and then attempt to suicide while waiting for Customer Support.
PS: You can use this same method to fix the problem where you connect your MP3 into the PC without installing any drivers (v or v2). Just skip the Update firmware part.Message Edited by rbinc on 0-29-2006 04:29 AM

Purchased Zen Micro without Installation

I just bought a used Zen Micro 5gb from a friend who didn't have the original installation CD or instructions. I believe I can download everything from Creative's website, but can someone please tell me what the latest and best driver, firmware, and media application are? And what is the proper installation process: do I install the driver first or the application; when should I upgrade the firmware; etc?
Thank you in advance.

I hope this helps you out.
Steps to installing the Zen Micro v.x & 2.x in Windows XP.
Note: If you want to do a clean install. Uninstall everything that is related to the ZM. Including the driver, Creative Mediasource, and Zen Micro Media Explorer.
Note: You can find all of these files on the Creative Website. Click on the Support link and start from there. You do not need your Installation CD anymore.
Note: You must have Windows Media Player 0 in order to flash to 2.x firmware and if you are going to use MTP, playsforsure, or music subscription services.
Note: If you are NOT using MTP, playsforsure, or music subscription services, you do not need to install WMP0, and #5 and #6.
Note: When flashing the firmware, follow the directions and do not use the computer and the Micro. Let it finish before you start using the computer and the Micro.
Note: When the program installs and tells you to restart, do so. Do not try to install something else afterwards. It's better that way.
Ste
ps.
) Creative Zen and Jukebox Driver Upgrade version .30.03 (.3 MB) <--May or may not be needed. Required for .x firmwares. Install it if you have detection or device not recognized problems.
2) Creative Zen Micro Firmware update 2.20.05 (2.34 MB) <--MTP firmware.
OR
2a) Creative Zen Micro Firmware ..0 (2.03 MB) <--PDE firmware or non-MTP firmware.
3) Creative MediaSource Player/Organizer 3.30.2 (52.2 MB) <--Optional if you have found something else to sync your music.
4) Creative Zen Micro Media Explorer Web Update (48.24 MB) <--Optional if you have found something else to sync your music.
5) Creative MediaSource Plugin for PlaysForSure devices (version .00.8) (23.98 MB) <--Required if you want to use the software and have the 2.x firmware.
6) Zen Micro Media Explorer .00. for Creative Zen Micro (Software Update Package for Zen Micro Players with *PlaysForSure/MTP Firmware) (35.27 MB) <--Required if you want to use the software and have the 2.x firmware.

Another Zen Micro Prob

Well i've had my 5gb micro since may and i've already had to return it since the on/off/hold button wasnt working but recently i've come accross another problem in that sometimes when i try to turn on my micro it immediately turns off and it will keep doing this until i let it rest for about an hour....after that hour is up and i try to turn it on it will work for a few minutes and then shut itself off again, i've reinstalled the firmware and this problem still happens...since im not covered under my warantee anymore can anyone tell me how much will it cost to send it in or if there is a solution for this problem?

im pretty sure the battery isnt dead unless i have a faulty battery but i've taken out the battery and plugged the micro into the usb port and it still wont turn on or charge

Creative Zen Micro prob

Basically left mt player on to charge over night, turned it on and now wont turn on, it comes to the point where it says 'creative' on the screen then freezes and does nothing. I have tried rebooting it and it still does the same, it was working fine the day before. My warranty runs out in a couple of weeks, do u know if this can just be repaired as i dont want to lose all the music files on it. Can anyone help me?

I got same problem....i can plug mine in to charge or play....will just say creative......but the computer does not recognize its plugged in.
rhinno

Pleeeaaase help! Zen Micro Prob

I used to be able to import songs. But now, all it says is "failed". It used to do this from time to time, but I would either restart the computer or plug it back into the USB cord and it would then most of the time, work fine. Im not sure what's wrong, but whenever I try importing songs, they always fail. When I try "organizing the music in device" it shows that there isn't any songs in the media library. I have no clue what is going on. All help is APPRECIATED. Thank you

Same sort of thing happened to me a couple of days ago. The screen went totally blank. I plugged it into computer and it started charging and a song played but nothing came up on the screen. I could skip songs but nothing came up on the screen. I reseted it but nothing happened. I repeated this then the creative logo thing came up then it turned off. Please could anybody who has had this problem or a representati've from creative help us. (I have emailed thier support address but I have heard nothing)

Another ambiguous Zen Micro prob

Error message : "Hardware problem".
Tried everything imaginable, connecting to computer, charging, attempting to get into recovery mode, yadda yadda. It was up to date firmware wise (MTP version, with audible support, can't remember exact version, v2 something).
It was working perfectly, until i tried to turn it off. It froze for 5 hours with the shutting down message on screen. I pulled the battery out, put it back in, and got this message.
Also, what really makes me sad is that since I bought this in Hong Kong (This year, august) and moved back to the UK the warranty is invalid. Any help? I'm guessing it's just a corrupt file or something on the disk, is there any way of formatting and starting over?

Kimini-chan wrote:Also, what really makes me sad is that since I bought this in Hong Kong (This year, august) and moved back to the UK the warranty is invalid. Any help? I'm guessing it's just a corrupt file or something on the disk, is there any way of formatting and starting over?
Anecdotally your local Creative Support will honour the warranty of the region you bought it in. I'm not sure what the HK warranty is though...
Hardware problem is a serious error, so the player needs repair/replacement.

Help, my Zen Micro is Trying to kill me

Alrighty, my newly bought Zen micro 5 gig isn't reconized by my comp. I did that recovery mode, and it's staying in recovery mode, anyone know how to change it's!?
Also, anyone have any idea as to how I can get it so I can upload music?

Hi,
Certain people here may say that it is 'just bad luck' but I am of a different opinion.
Buying a working MP3 Player should not be a question of luck at all.
We should be able to choose and pay for our requirements and accordingly get what we are paying for as the end product.
Now if, as we are told by some, when buying or owning operational Creative Products, a proportion of 'luck' is involved you could consider doing things to sway the 'odds' in your favour.
This could mean a different manufacturer, but they may also have their faults and defects, but you could need less 'luck' to get a more reliable player.
regs MH

A way how to fix the Zen Micro head phone jack prob

Hi! I am one of the many people that purchased a Zen Micro MP3 player, I loved it until around 6 months of use, an audio shorting problem with the head phone jack, started to repeat it's self every time, that I would plug my head phone's into the Zen Micro head phone jack. After awhile, I was tired of this problem, so I just decided to never use it again, unless I could find out if the maker of the Zen Micro had a repair service. I noticed that some people had their Micro's replaced a few times under the warranty that is included with the player. I also noticed that some one created a way to fix this problem, but I wanted to see if I could find an easier way to fix the problem. Well I did end up finding an easier way to fix the problem, this is what I did.
Absolutely in all means I can't be held responsible / reliable for any unforseen thing / things, that you may or could, do to the Zen Micro, by following the instructions, which I provided. By trying what I did by following the instructions, which I provided you; you accept all responsibility to any thing / things, that may or could happen to the Zen Micro.
The Instructions:
I took a stapler pressed it down to get a used staple then I carefully inserted it in the outer part of the plastic head phone jack ring. Then I pressed the rest of the staple flat against the Zen micro. And Now I get great sound, it is at least better than, the way it was before I inserted the staple. I would suggest to always remove the staple. When you connect the Zen Micro to a computer, charging device, or any other device other than a pair of head phones. You understand that if you leave the staple inserted in the Zen Micro and don't remove it. While you have it connected to a computer, charging device, or any other device, or devices, even a pair of head phones, and some thing happens, you can't hold me responsible.
If you would like to see a photo of how it looks please reply to this message and just include your email address please. I will send it to you as soon as possible. The photo has 4 photos sized down to perfectly fit on one photo, so you can get a good idea of what it should look like.
Message Edited by theZenDude07 on 02-28-200707:45 PM

Thank you for the information, can I please have the photos so I dont destroy it entirely !. Take care,?Simon?(Dublin, Ireland)

Zen micro cd installation prob

hi i recently purchased a zen micro. when i try to install the software from the cd i pick the region and the language and then an error comes up saying the "demoshield player has encountered a problem and needs to close". this happens evry time and i have tried it on 2 differernt computers. has anyone experienced this and how did you fix it's

You can try downloading each individual piece of software required from the download page instead. You need the following:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource
Install . then connect the player to the PC. Then install 2 (which needs the player connected for verification) followed by 3.
You can also download Zen Micro Media Explorer as well.

Zen Micro Remote Prob

I have now owned two remotes, one which I returned and another I just bought off eBay, and neither have worked on my Zen Micro. I can hear sound through earphones when I plug them into the headphone jack but pressing he buttons on the remote does nothing. I can't skip tracks or pause the music. The remote is not on hold, is there anything else i could try?

Well, Ebay could mean a few things. Was it a store on Ebay or a private seller? You might need to contact the seller to see if they can provide you with a (proper) receipt, that shows what you purchased and when you purchased it. If you bought it in November then you should still be within the 90 day (full) warranty. You do normally need a receipt to prove the original purchase and date.
Contact Customer Support anyway to see what they advise, and it wouldn't hurt to e-mail the seller to see if he/she can give you a receipt.
Cat

Where to repair Zen Micro (I lost proof of purchase)

Hi
I have a problem .. Im from Slovakia and bought Zen Micro 4 months ago in Japan. Now Hard Dri've is Broken down but I havent got proof of purchase because I lost it. Where can I send my Zen to repair it ? Is there in Slovakia some Service Centre or ... the only way is to send it to Creative(Ireland)? Thanks

You can download the trial version of the software from the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Acrobat X Pro, Reader, and Suite:
http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

Zen Micro - less than a week old - prob

Hi,
I purchased a Zen Micro last Sunday and only got around to loading music onto it last monday night. I was using it last wednesday and it suddenly stopped working, displayed "Rebuilding library", and shortly after that it displayed "firmware problem". I have since tryed deleting the firmware to load a newer version but when I select to delete it doesn't seem to do anything except say "erasing firmware" for an eternity.
How long should this process take?
Thanks

Michael,
Try the other options in the Rescue Mode aswell. If none of them resolve it, you should contact Customer Support directly.
Cat

Where can I purchase a headphone jack for a Zen Micro?

I need to know where I can purchase a headphone jack for a Zen Micro. The insides of mine fell out along with the usual problem of the solder points breaking loose. Zen wants $90 to repair it... I think not! Zen says they can't sell any parts...what a surprise!!!

To be fair, I finally got a response that makes sense. probably not worth the $$ they would charge but at least it was clear and to the point.
"I understand that you are experiencing problems with the headphone jack of your MP3 player. Unfortunately we are unable to sell the board. In order to get the player repaired it would have to be sent in for an RMA (Return Merchandise Authorization).
Since you are beyond the time period for email support you would have tocontact us by phone at 405-742-6622. Also since your warranty has expired you will be prompted to pay for a Creative Tutor Session for $2.99. This fee is to speak with a phone representati've. The advisor will be able to set up the RMA so that your player can be sent in for repairs."
So there is a way to get it repaired. but not to order the part. It should have not taken 0 (total) emails to get a clear explaination but, at least I got one, don't like it, but got one...

My newly purchased Zen Micro. Prob

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