My Nokia 5800xm restart itself when being used!

I'm confused about what to do.........my phone keeps restarting itself whenever it's in use, that is...browsing, and @ the same time listening to music. Anyone there!

1. How often does it happen.
2. Have u a large no of msg on the Phone memory or large msg? If yes pls delete them or move them to the memory card.
3. Turn ur phone off. Remove battery, memory card, sim card. Leave it out for 10 min. See if the problem is rectified on starting again without the memory card. If yes scan ur card with a good antivirus. If it still creates a problem with the card only then only option left is format the card. Pls take backup of ur data as format removes it all. U can again scan the data on ur computer for a virus.
4. If it persists without the card too Try restore factory settings- settings only. If it doesn't work try restore all. Remember restore will delete all ur data including contacts, msg, calender entry, gallery files, apps so do create a back up of it first.
5. If even this doesn't work hard reset ur Phone with *#7370# with code 12345.
6. Other option is to reinstall the firmware
either by nokia pc/ovi suite or at authorised Nokia care or by upgrading using ur phone.
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

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