My Nokia c6 - 01 does not work

Question

I wouldn't recommend buying this phone. It doesn't work. I have no apllications open and the phone runs out of battery after one day. I also had problems with the touchscreen not working , I can't send sms messages because the touchscreen for certian letters does not work, and incoming calls are not registered on the phone, I can hear the phone ring and can't get to it in time and there is no registered missed call - I can then hear it beep like someone has left a message, but no message is registered. When people phone I often can't pick up the call because the touch screen does not work. I bought my phone into a nokia shop and they sent it to be assessed. They said the phone had been water damaged which means my warrenty is not valid. I had not water damaged the phone. I had reported the problems I was having with the phone from when I first started using it, on the date of purchase. To top it off they have charged me $35 for them looking at my phone. I am so dissapointed with Nokia. The way they work is very unethical. I will never use their products again. Has anyone else had these problems?

Answer 1

Some of the behaviour you described does sound like the phone had been damaged by moisture.
There's many causes of moisture damage, for example:
Phone left in an overly humid or steamy place such as a kitchen or bathroom for an extended period.
Prolonged contact with sweaty skin, for example in your pocket whilst working out.
Placing a phone somewhere cold and humid, for example in a fridge or freezer (sounds silly but some people do this).
Phone dropped in the snow.
Splashes from drinks etc if left on a table.
I even once saw a phone that had moisture damage because a parent had allowed their young child to suck and bite the phone!
These are just some of the causes of moisture damage that don't involve dropping the phone in actual water!
If you feel that none of these apply to you then you will have to make an official written complaint to Nokia in your country.
As for the C6-01 I highly recommend the phone, it's good looking, tough and has a good feature set for it's price. My wife has had one since before xmas and it's performed great with none of the above issues. It even survived a drop down twelve wooden stairs totally undamaged. As with any electronic device she has been careful to protect it from sources of moisture.