My Nokia lumia 620 top volume button got faulty, I...

My nokia lumia 620 top volume button somehow went inside the phone and I can't increase the volume, its stuck at 0! Is there any way on Windows Phone to increase the volume without the damn key? I need a solution because my warranty is in another town and I won't be there in a week.

I get the issue is annoying, but maybe you should look into getting some different shells. Besides making a fashion statement it'll fix a broken button in no time.. (well a few seconds that is).
Besides.. choice is always good.. As a Dutch national the colour for the next few days will be.. Orange..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..
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Nokia Lumia 720 down volume button not working aft...

Hi just got my Lumia 720 25 days back and now i'm having this issue going on started from today after I wake up my phone the down volume button does not work for a while. What i noticed is until i press the Up volume button the down volume button does not respond anuthing. Is that a software problem ? Because i feel like if i press it little harder than usual it start working fine.
Not sure what to do ? Like it will get resolved with an upcoming update or an hardware issue ? Should I need to check with the Nokia Care.
I already tried to do a soft reset thrice but it still the same. Someone please help !
Thanks in advance.

Even I have the same issue with my Newly purchased nokia lumia 720... Sometime the volume down buttons works perfectly and with time is doesn't work at all is this a software issue... i am facing this since i have downloaded an audio update.... i m tired of resetting the settings i am tired visiting service centers, as they are asking me to leave my phone for 15-20 days as the part is not available with them and my question is. if there is a hardware issue then is should stop working but in my case sometimes it works as perfect as the day i bought the device and sometimes it doesn't work at all. Will this issue be fixed with Amber update... What is the appropriate solutions for this matter please reply......

Nokia Lumia 620 Product Fault

Hi,
I have a Nokia Lumia 620 that I brought in early Februrary from Expansys and a month later it got a broken power button. First I sent it to the Nokia service center in Canada and they said that it wasn't from Canada and they could not repair it. I can understand this. Then I sent it to Expansys USA and they had the phone for a bit and then they sent it to China. I am about to recive the phone and the power button has not been repaired because it has been demmed user damage. This is a product fault, look how many people have a broken button with the Nokia Lumia 620:
http://discussions.nokia.com/t5/Nokia-Lumia/620-side-buttons-not-working/td-p/1962312
http://discussions.nokia.com/t5/Nokia-Lumia/My-Nokia-lumia-620-top-volume-button-got-faulty-I-can-t-...
http://hissingkitty.com/complaints/nokia-lumia-620-poor-quality-of-unlock-lock-button/
http://forums.wpcentral.com/nokia-lumia-620/224327-lumia-620-power-button-broke.html
http://forums.wpcentral.com/nokia-lumia-620/237118-broken-camera-button.html
http://forums.wpcentral.com/nokia-lumia-620/225934-broken-volume-button.html
What an excellent way to gain market share and to treat an app developper.

But what is NOKIA doing about it?????? This is absolutely terrible . Now I'm finding this out myself. So glad I also have iPhone. After having been so happy. But now after 10 months its falling apart

Mp3 Volume issue Nokia Lumia 620

Hi,
I was hoping someone could help me with this one please.
When Listening to audio on the nokia Lumia 620 via the built in radio the audio is nice and loud and I can listen to it at volume 10 through the ear phones.
However I have transfered some mp3's to the phone via the windows phone app, from Itunes and the audio volume is terrible, even at full volume I can just about hear the music. I have tested that it is not an issue with the mp3s by copying them to a HTC windows 8 phone and can listen to them perfectly.
As far as I can tell the apps are all up to date.
Does anyone have any ideas please?.
Solved!
Go to Solution.

Hi Csbarry
Pressing the volume down and power buttons together will not delete any data on your phone, it's more of refreshing the OS of your Nokia Lumia 620.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Nokia Lumia 620 won't start up

Hello everyone!
I'm writing you this because i have a problem with my Nokia Lumia 620.
Here's the story: I received the phone from italy as a gift, the phone wasn't new because my relatives actually bought the phone for them but they didn't like it because they had to create a microsoft account to import their contacts from sim, so they sent the phone to me.
When i received it, it was like brand new, out of the box, with stikers and all.
I made a reset, a microsoft account, then imported my contacts, installed some apps, played a lot with the phone untill i drained allmost all the batery(some battery low warnings appeared) but went to recharge it before it shut off, after this i went to sleep. I was woken up in the middle of the night because the phone started to vibrate, i went to see what was happening and when i tried to unlock the phone using the side buton i got no response because the phone was shut down. This is were all the trouble started, i realised there is a problem because when i started charging the battery, the phone was still on and there wasnt any way the phone couldve run out battery. I pressed the unlock button longer to turn on the phone, no luck, the on response was a slight vibration and a glimpse of white screen.The vibration and glimpse appear when i have the at charging battery, if i pulld out the charger it wont respond to any comand. Because the phone was bought from another country, i cant go to a nokia store here, beacause the warranty is not valid.
From what i found on the internet the problem should be the motherboard, mainboard, etc.
What should i do? Sending the phone to italy is out of the question.
Sorry for the bad english, is not my first language, neither is italian.

take a look at this
http://www.nokia.com/ie-en/support/product/lumia620/troubleshooting/
if the battery is completely dead, just keep the phone connected to the charger, and wait about 30 mins before trying to turn it on
and fyi, if the charger is not powerful enough, lumia phones can drain the battery even if it's connected to the charger
also dont forget to take a look at this:
http://discussions.nokia.com/t5/Nokia-Lumia/Battery-information-and-Tips-for-Lumia-820-and-920/td-p/...
The silence will fall

Nokia Lumia 620 "Error: Unable to find bootable op...

Hello
I'm in need of some help with my Nokia Lumia 620. It is 21 months old. It was running on Lumia Denim (WindowsPhone8 (8.10.14219) according to the Hardware/Software Info on my account on windowsphone.com)
Today the screen suddenly went black when I tried to open the email app and started to display the message "Error: Unable to find bootable option. Press any key to shutdown"
I have tried removing the battery and replacing it after ten mins. I still get the error.
I have tried removing the battery and sim card and replacing the battery after ten mins. Still no joy.
I have tried to perform a HARD reset. This doesn't work as as soon as the power button vibrates and I press the volume down button the phone shuts down, the exclamation mark never appears.
Please could you point me in the right direction for solving this and getting my phone up and running

Hi, deffers90. Welcome to Microsoft Mobile Community. Since all the possible troubleshooting steps didn't help, consider sending the phone to our Care Points for assessment as suggested by @93tid. Everything will be deleted once the phone undergoes repair. To look for the nearest Care Points within your area, see: Local support. Keep us posted.

Faulty nokia lumia 620

I purchased a Nokia lumia 620 2 months ago wanting a simple smart phone. However after just ONE week the power button broke and jammed, i exchanged this for a new one and after 2months the volume button (stuck on 0 ) and the camera button are also broke and jammed! will orange let me get a new model of phone? Since I've seen other people have this manufacturing issue why are Nokia even allowed to sell this! Has anyone else had this problem with any solutions? If orange wont let me exchange model i will cancel my contract, what a bad design!

If that's your opinion then you can inform Nokia directly using the Nokia Support tab below. BTW, as this is a global forum and considering the millions of 620's already sold and being used, anything less than a few hundred or even thousand instances would not be classified as a serious issue.
In the mean time, with regards to your own phone, you should start with Orange. If they are no longer prepared to replace your phone then your next port of call would be your local Nokia Care Point, who will ascertain if the issue is due to a manufacturing defect or misuse first then followed by a resolution.

HELP - My new Nokia Lumia 620 won't boot up, even ...

I'm worried my Nokia Lumia 620 is a lemon, and the Care Centre will just keep taking it in for repair. The reliability so far has been disappointing, especially as I was giving Nokia a try after a 10 year break, and also trying out Windows Mobile / Phone after a 6 year break. I want to recommend it - I'm continually being asked by friends and colleagues what I think of my new phone.   Nokia will be smart to just replace it.
The details: my Nokia Lumia 620 won't boot up today (again). It hung on boot this morning with the Nokia Logo. That was over 2 hours ago. It had this problem during February, and I returned it twice for repair to the local Nokia Care Centre. I guess I'll take it in again later today, but it just feels like a lemon handset so far.
Timeline:
Handset purchased in local Nokia Store on Jan 29 2013 ( 7 weeks ago)
Handset gave "Exclamation-Mark-Screen-of-Death" on Feb 19 2013 (3 weeks old handset)
Local Nokia Store sent me to local Nokia Care Centre, handed in overnight "for repair"
Phone returned on Feb-20-2013 after software refresh.
Worked fine for 1 week.   Problem returned Feb 26 2013. (4 week old handset)
Nokia Care Centre "replaced motherboard" on Feb 27 2013.
Has worked fine for 3 weeks.   Now Lumia 620 won't boot this morning - no Exclamation Mark, instead it's the Nokia Logo on boot.
The handset is 7 weeks old.
Hard reset (side-button-combination) hasn't worked either.
Any advice on getting this working, repaired or replaced?

Update on the repair - it didn't work. I returned the phone to the Yau Ma Tei Nokia Care Centre on March 20th, and was given what was termed a 'replacement' phone. I was pretty happy. All was well. But two days later when I tried to make a phone call using my headphones, I noticed that only the left audio channel was working through the earphones. I tried a second pair of earphones and the same problem. The audio was only working through the left channel. On a new phone. How strange.
So was it really new? My suspicion is that the repair centre has used old returned parts (parts they perhaps term as refurbished) - so in fact my replacement phone is my old phone assembled with old and refurbished parts. Was it in fact a refurbished phone assembled from refurbished parts? Frustrating when they tell me it's a replacement phone.
That was back in late March. I posted a couple of tweets and Nokia responded. They even phoned me to try and help. However no offer of a new phone. All they suggested was that I revisit the Nokia Service Centre. For a 4th time.
That was about 6 weeks ago, and I simply haven't made the time to go to the Service Centre again. It's hard to find the time when my last 3 visits have been so unsuccessful.
Sometimes you just get a lemon. It happened to me once before with a different manufacturer when I was on a contract and had to live with a phone for 2 years that kept cutting out during calls. Same problem - the manufacturer attempted to repair it, but it just never worked properly. That was 10 years ago. Now it's happening with my new Nokia. Luckily I'm not on contract this time. I've read good reviews for the Lumia 620, and overall it's a pretty decent handset in every other way.
But the issues this particular handset has been plagued with has overshadowed any positive feelings I have been having. I'll probably be cutting my losses and changing handsets in the summer.

Nokia lumia 620 second simcard

hello, i got a second simcard for my nokia lumia 620. as i understand it, it should work dual simcards. i would love to use my second simcard now (i'm abroad and got a local one) - it fits but i don't know how to use it. and i can't find anything in the handbook regarding this. how do i adjust my phone settings? after rebooting the phone it still asks for my pin lock for my standard card (even if only the new card is in the phone). and when i try to connect to the cards according phone network it says "not valid". so the phone does find the network and the card is in the phone, but i can't connect (access the new second simcard). anyone?
i would be very thankful for your help with this!

As far as I know Lumia 620 is single sim device. There is no dual SIM Lumia 620. May be you have inserted you secound sim card into memory card reader?
Or are you talking about Lumia 630? This is availible as dual sim.

Lumia 620 Earpiece Volume

dear all, i found that my lumia 620 earpiece volume is very low/soft. i can hardly hear what the other party is talking. volume is at max. any solution to this?
listening to music is ok. this problem only occur when making/receiving phone calls..

When your in call ensure the volume is at max not just the ringer tone.
Alternatively you can reset device if you wish.
If your phone is unresponsive, or it gets stuck showing Nokia logo, then try this: Press and hold both the Volume down and the Power keys for 15 seconds. This should get your phone to restart properly again. If this does not help, then follow next steps to perform OS reset.
Warning: Resetting your phone will return it to the same state it was in the first time you turned it on. All your personal content in the phone, including text messages and apps that you been purchased and downloaded (may be re-downloaded again) will be erased, and the phone will be restore to the factory settings.
Here are two options to follow, depending on whether you can access your phone's Settings screen or not.
Option 1: About menu
Use this option if you can access your phone's settings.
This option warns about data loss.
On the Start screen, swipe left, select Settings > About > Reset your phone.
Option 2: Hardware key combination
Use this option if you forget or lose the password.
Use this option if the phone fails to fully switch on when pressing the power on key.
Note: No warning about data loss!
Nokia Lumia with Windows Phone 8
Step 1
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2
Then input Keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down
Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Youtube not loading on nokia lumia 620

youtube will not load on my Nokia lumia 620. The webpage begins to load, then the bar speeds across, and it says the page has loaded, except it's still just a blank webpage. The rest of the internet is working fine, it's just youtube. Any advice is appreciated, I've tried the obvious, uninstalling, restarting the phone, deleting IE history, and I've got no idea how to fix it.

Youtube requires Flash which is not supported in Windows Phone (or any modern up to date smartphone OS) Flash for mobile was discontinued a few years back by Adobe.
You can however use any of the YouTube apps which you can find in the store like SuperTube.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Problem in nokia lumia 620

Facing while downloading in store in my nokia lumia 620. Getting error code c00cee22.

Hi rishi2014,
Welcome to Nokia Support Discussions!
What connection are you using when downloading from the store? Have you tried toggling between your mobile data connection and Wi-Fi connection.

Problem with the Update Nokia Lumia 620

The update was initialized on my Nokia Lumia 620 that I bought yesterday. When it started the phone was connected to WiFi. However, after 10 minutes I thought it stuck so I put the battery out and in again. But the update started again. The WiFi was still on. I waited an hour but nothing happened so again I put the battery out and in. Later the WiFi connection was shut down and the update still going. Later I tried to put the battery out and in all over again. I left the phone for the night, it lost all the battery so I plugged the charger in it and then the update started again! I have the 3G internet purchased, so when it's not on WiFi then it should be working. So my question is if the update is really going on (since 4am, that is almost 4 hours till now) or is something wrong. How long can it take on 3G in the situation I described? Will it ever end or should I go and return it to the service for them to fix it? Please help me! It's really urgent!

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Good day,
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warm regards

Did you try the Nokia Software Recovery Tool already?

When selecting the camera on 3gs the screen just goes black i can still take a photo using the top volume button but not with the screen please help

hello there
when selecting the camera on my 3gs the screen goes black and has no responce i can take a picture with the top volume button but cannot see it until i open photos
please can anyone help
thankyou andy

Try closing the Camera app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Camera app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Camera app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
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My Nokia lumia 620 top volume button got faulty, I...

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