My notebook crashed before completing factory recovery

Done factory reset off recovery discs but when it was supposed to restart and reload from files screen went blue with fatal system error now it says recovery incomplete and does not recognise recovery disc 1. Help

Hello SandyAdams1966,
Welcome to the HP Forums.
It appears that during a system recovery the computer crashed and that now you cannot continue with the process. I will try to help you with this.
As you didn't mention the operating system I will provide you two documents.
Performing an HP System Recovery (Windows 7)
Performing an HP System Recovery (Windows 8)
The step that you want to try is "recovery from the startup screen(during system boot)", this may allow you to do the system recovery without the disk's.
Please let me know how it goes. Thank you for posting on HP forums.
I worked on behalf of HP.

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                   0 File(s)              0 bytes
     Directory of D:\recovered1\$Extend\$RmMetadata\$TxfLog
    29-07-2014  19:08    <DIR>          .
    29-07-2014  19:08    <DIR>          ..
    29-07-2014  17:36            65,536 $TxfLog.blf
    29-07-2014  17:36        10,485,760 $TxfLogContainer00000000000000000001
    18-04-2014  00:18        10,485,760 $TxfLogContainer00000000000000000002
                   3 File(s)     21,037,056 bytes
     Directory of D:\recovered1\Files Detected by their Signatures
    29-07-2014  19:06    <DIR>          .
    29-07-2014  19:06    <DIR>          ..
    29-07-2014  19:05    <DIR>          Firefox
    29-07-2014  19:05    <DIR>          Internet Explorer
    29-07-2014  19:05    <DIR>          Pick an app
    29-07-2014  19:05    <DIR>          Unkown Application
    29-07-2014  19:06    <DIR>          Windows Photo Viewer
                   0 File(s)              0 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Firefox
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  19:05    <DIR>          .xml
                   0 File(s)              0 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Firefox\.xml
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  18:59             1,091 00000150.xml
    29-07-2014  18:59             1,336 005f05b0.xml
    29-07-2014  18:59             1,091 005f05b8.xml
    29-07-2014  18:59               488 015c7e34.xml
    29-07-2014  18:59               472 015d68fd.xml
    29-07-2014  18:59               472 015d6bc3.xml
                   6 File(s)          4,950 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Internet Explorer
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  19:05    <DIR>          .gif
                   0 File(s)              0 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Internet Explorer\.gif
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  19:01             2,428 003aca99.gif
    29-07-2014  19:01               814 0047c75d.gif
    29-07-2014  19:01               472 00b2846d.gif
                   3 File(s)          3,714 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Pick an app
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  19:05    <DIR>          .cab
    29-07-2014  19:05    <DIR>          .ico
                   0 File(s)              0 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Pick an app\.cab
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  18:59        17,317,845 000c98e2.cab
    29-07-2014  18:59        92,631,005 0027defd.cab
    29-07-2014  18:59             7,539 00334cf3.cab
    29-07-2014  18:59            15,731 0066bf8e.cab
                   4 File(s)    109,972,120 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Pick an app\.ico
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  18:59             4,534 0027d8d6.ico
    29-07-2014  18:59             4,534 0027d8df.ico
    29-07-2014  18:59               766 0027d8eb.ico
    29-07-2014  18:59               766 0027d8ee.ico
    29-07-2014  18:59               766 0027d8f2.ico
    29-07-2014  18:59             4,534 0027dbef.ico
    29-07-2014  18:59            10,134 0027dbfb.ico
                   7 File(s)         26,034 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Unkown Application
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  19:05    <DIR>          .ogg
    29-07-2014  19:05    <DIR>          .rb
                   0 File(s)              0 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Unkown Application\.ogg
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  18:59           194,667 00369b71.ogg
    29-07-2014  18:59           173,149 0036b2a1.ogg
    29-07-2014  18:59            13,178 0036b527.ogg
    29-07-2014  18:59            19,244 0036e009.ogg
    29-07-2014  18:59           169,220 0036e18a.ogg
    29-07-2014  18:59           114,800 0036f031.ogg
    29-07-2014  18:59            22,325 0037003d.ogg
    29-07-2014  18:59            42,628 003703fd.ogg
    29-07-2014  18:59           319,493 00370bc2.ogg
    29-07-2014  18:59            68,812 00373cfa.ogg
    29-07-2014  18:59            89,541 00373e29.ogg
    29-07-2014  18:59            65,697 00375384.ogg
    29-07-2014  18:59            42,955 00376d11.ogg
    29-07-2014  18:59            85,254 0037847f.ogg
                  14 File(s)      1,420,963 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Unkown Application\.rb
    29-07-2014  19:05    <DIR>          .
    29-07-2014  19:05    <DIR>          ..
    29-07-2014  19:01     3,058,238,593 00eebc9d.rb
                   1 File(s)  3,058,238,593 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Windows Photo Viewer
    29-07-2014  19:06    <DIR>          .
    29-07-2014  19:06    <DIR>          ..
    29-07-2014  19:06    <DIR>          .jpg
    29-07-2014  19:06    <DIR>          .png
                   0 File(s)              0 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Windows Photo Viewer\.jpg
    29-07-2014  19:06    <DIR>          .
    29-07-2014  19:06    <DIR>          ..
    29-07-2014  18:59            12,296 0027dbce.jpg
    29-07-2014  18:59            41,093 003933da.jpg
    29-07-2014  18:59            25,067 00396fae.jpg
    29-07-2014  18:59             2,303 003c5891.jpg
                   4 File(s)         80,759 bytes
     Directory of D:\recovered1\Files Detected by their Signatures\Windows Photo Viewer\.png
    29-07-2014  19:06    <DIR>          .
    29-07-2014  19:06    <DIR>          ..
    29-07-2014  18:59            64,902 0035b639.png
    29-07-2014  18:59               530 0039c185.png
    29-07-2014  18:59               556 003be59e.png
    29-07-2014  18:59             1,023 003ed468.png
    29-07-2014  18:59             1,704 003f1ec0.png
    29-07-2014  18:59               624 003f252a.png
    29-07-2014  18:59            13,777 0043a2c0.png
    29-07-2014  18:59             2,897 00441e87.png
    29-07-2014  18:59             2,915 00442a6c.png
    29-07-2014  18:59             2,973 00442b91.png
    29-07-2014  18:59               468 004433ca.png
    29-07-2014  18:59               363 00443501.png
    29-07-2014  18:59               238 00443be0.png
    29-07-2014  18:59               331 00443fd9.png
    29-07-2014  18:59               457 004442ad.png
    29-07-2014  18:59             2,868 004444a7.png
    29-07-2014  18:59               268 004446af.png
    29-07-2014  18:59               280 004448d1.png
    29-07-2014  18:59               257 004449f1.png
    29-07-2014  18:59             2,158 00b962d1.png
    29-07-2014  18:59            54,191 016a8a54.png
    29-07-2014  18:59             4,224 017350e3.png
    29-07-2014  18:59             4,241 01735f08.png
                  23 File(s)        162,245 bytes
     Directory of D:\recovered1\Recovery
    29-07-2014  19:06    <DIR>          .
    29-07-2014  19:06    <DIR>          ..
    29-07-2014  19:08    <DIR>          Logs
    29-07-2014  19:08    <DIR>          WindowsRE
                   0 File(s)              0 bytes
     Directory of D:\recovered1\Recovery\Logs
    29-07-2014  19:08    <DIR>          .
    29-07-2014  19:08    <DIR>          ..
                   0 File(s)              0 bytes
     Directory of D:\recovered1\Recovery\WindowsRE
    29-07-2014  19:08    <DIR>          .
    29-07-2014  19:08    <DIR>          ..
                   0 File(s)              0 bytes
     Directory of D:\recovered1\System Volume Information
    29-07-2014  19:08    <DIR>          .
    29-07-2014  19:08    <DIR>          ..
                   0 File(s)              0 bytes
         Total Files Listed:
                  65 File(s)  3,190,946,434 bytes
                  65 Dir(s)  178,172,325,888 bytes free
    dir /s /a:s >f:\list2.txt
     Volume in drive D is DATA
     Volume Serial Number is 9A82-D42B
     Directory of D:\recovered1
    17-04-2014  23:37             2,560 $AttrDef
    17-04-2014  23:37                 0 $BadClus
    17-04-2014  23:37           655,680 $Bitmap
    17-04-2014  23:37             8,192 $Boot
    17-04-2014  23:37        67,108,864 $LogFile
    17-04-2014  23:37           262,144 $MFT
    17-04-2014  23:37             4,096 $MFTMirr
    17-04-2014  23:37                 0 $Secure
    17-04-2014  23:37           131,072 $UpCase
    17-04-2014  23:37                 0 $Volume
                  10 File(s)     68,172,608 bytes
     Directory of D:\recovered1\$Extend
    17-04-2014  23:37                 0 $ObjId
    17-04-2014  23:37                 0 $Quota
    17-04-2014  23:37                 0 $Reparse
    01-05-2014  09:24                 0 $UsnJrnl
                   4 File(s)              0 bytes
     Directory of D:\recovered1\$Extend\$RmMetadata
    17-04-2014  23:37                 0 $Repair
                   1 File(s)              0 bytes
     Directory of D:\recovered1\$Extend\$RmMetadata\$TxfLog
    17-04-2014  23:37               100 $Tops
                   1 File(s)            100 bytes
     Directory of D:\recovered1\Recovery\Logs
    30-04-2014  06:12             1,336 Reload.xml
                   1 File(s)          1,336 bytes
     Directory of D:\recovered1\Recovery\WindowsRE
    18-06-2013  20:38         3,170,304 boot.sdi
    29-04-2014  17:13             1,091 ReAgent.xml
    26-04-2014  23:06       255,077,005 Winre.wim
                   3 File(s)    258,248,400 bytes
     Directory of D:\recovered1\System Volume Information
    18-04-2014  00:19            20,480 tracking.log
                   1 File(s)         20,480 bytes
         Total Files Listed:
                  21 File(s)    326,442,924 bytes
                   0 Dir(s)  178,172,325,888 bytes free
    Kindly guide me how can I use my hidden recovery partition to reset and refresh by use of these files.

  • T500 - Windows Update no longer works after using factory recovery disks.

    I'm running  Windows 7 32bit.  I needed to restore my T-500 hard drive because of a fatal windows registry error caused by a 3rd party registry cleaner/tuner software... Windows 7 was DOA .   
    I used the factory recovery disks I created after I first fired up the laptop in April this year, all went well, Windows 7 booted up, and I went through the "Starting Widows for the first time" setup dialog, Windows 7 sucessfully activated... also verfifed it on the Microsoft website. 
    Went into control panel to have windows update pull down all of the critical updates released after I got my Thinkpad and I got a pop up saying "windows update cannot currently check for updates because the service is not running. You may need to restart your computer." 
    I checked... the windows update service is running, so is BITS.  Following suggestions from Microsoft support, I have 1)deleted the softwaredistribution folder from C:\windows, 2) run their "fixit tool", 3) renamed the CatRoot2 folder in C:\windows'system32, all to no avail each time I tried to use windows update after each "fix". 
    I decided to check here if anyone here has gone down this path before and ask what fixed it?
    I'm waiting for Microsoft support to reply to my last email informing them the last instructions to rename the CatRoot2 folder and retry windows update failed. They now have a copy of my windowsupdate.log file sent to them.
    How about it... does this situation sound familiar to anyone?
    Thanks.   

    I run into the same problem with fresh installation of W7 Pro on T530 with 1TB samsung disk.
    This solution worked for me:
        Running check for updates will trigger this error message:
    “Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.”  
    Solution:
    1.    Go to Administrative Tools/Services, and stop the Windows Update service.
    2.    Then go to the folder c: /Windows/SoftwareDistribution and delete all of the files and folders.
    3.    Then go back to Services and restart the Windows Update service which will recreate all of those folders again.
    4.    Then manually run the Update Service and everything should work.

  • HP Pavilion dv6 Notebook PC unable to boot recovery disk

    HP Pavilion dv6 Notebook PC unable to boot recovery disk.  First when I power on my notebook it goes straight to the launch recovery or launch Windows normally screen.  When I choose start windows normally, it goes to the window screen and freeze.  When I try to launch the start-up with windows 7 start-up disk, the computer will not load the files.  When I tried to complete a hard drive test, it failed with a failure ID 9UXNXA-55E65V-XD003G-60XR03.  
    I'm looking for a solution, can someone help?

    Hi:
    It sounds like you need to purchase a new hard drive for your notebook, and reinstall the operating system with your recovery disks.
    When a HDD fails a diagnostic test, it normally means it is done for.
    Paul

  • Can I back up the files before doing the recovery?

    Hello
    If using the recovery disk to load windows (I have Windows Vista 32-bit) is it possible to save files (pictures, etc...) before wiping out these files on the hard drive?
    I have not backed up some files and cannot access windows to do this now...am wondering if I can back up the files before doing the recovery?
    Any help would be appreciated : )

    Hello
    You can try to start Vista in Safe mode. Start your notebook and press F8. Choose option to start OS in safe mode. When Vista starts connect external HDD or USB memory stick and copy all your data there.
    I have done this three weeks ago. I was not able to start Vista properly due to blue screen.

  • Itunes crashed before songs downloaded

    I just attemped to purchase an album but itunes crashed before my songs were downloaded. I was using a gift card and the amount of the total album was deducted from my card but I only one song from the album successfully downloaded to my itunes library.
    Does anyone know how to deal with this situation? I'm feeling a little frusterated.
    Thanks!

    Select 'Check for Purchases...' in the Advanced menu in the menubar.
    If your downloads were not completed, they should resume.
    Hope this helps.
    M

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