My notification tone when set to 'Silent" is not working even when setup on lolipop

my notification tone when set to 'Silent" is not working even when setup .
My notification tone when set to 'Silent" is not working even when setup . It still keeps ringout . This is highly disappointing

Hello, Yes I have tested this with Android Lollipop and found that when the tone is set to silent within the BBM settings I do not receive any audible notification. Testing summary: Access the More menu - Settings - Tone dropdown and set Tone to BBM
- Send a test message and an audible notification occursAccess the More menu - Settings - Tone dropdown and set Tone to Silent
- Sent a test message and no audible notification occurs To allow us to assist further please follow the steps below to create a support ticket and submit logs. Once submitted someone will contact you to troubleshoot the issue.
1) Browse to www.BBM.com/support/blackberry
2) Locate the Need more help section is the bottom right of the page
3) Select Contact us for additional assistance
4) Complete the web form, provide as much detail as possible such as PINS involved and timestamps
5) Select Submit to create the support ticketOnce the ticket has been submitted you will receive an email with your ticket number. This ticket number can then be used to submit logs. To collect logs use the following KB:
KB35080 - "How to submit logs from BBM for Android, iPhone, and Windows Phone" - www.blackberry.com/btsc/kb35080 Thanks,
Daniel

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My notification tone when set to 'Silent" is not working even when setup on lolipop

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