My number has been transferred to an EE PAYG but I have not been able to use it.

I was originally an Orange PAYG customer and in May was sent an EE 4G Sim that did not work in my old nokia 1100 phone so I cancelled monthly contract within the 14 day cooling off period and started to use an Orange Dolphin SIM in my phone.My old Orange number has been transferred to the 4G account (it appears on the bill) but they told me it had been transferred to an EE PAYG. I have been sent an EE PAYG Sim but this does not work in my phone either ( I think it is a 3G Sim) my phone is 2G. How can I find out where the number has gone?

Hi
The EE PAYG SIM will be a 4G SIM card.
You could pop into an EE Store and see if they can try your SIM card in a 4G phone.
Or Contact Us and customer services will be able to check.
Hope this Helps.
Thanks.

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My number has been transferred to an EE PAYG but I have not been able to use it.

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