My number was sold while I was using it...here is ...

Question

You: The phone number I purchased a few weeks ago is ringing directly to a pool cleaning company... it should be forwarded to xxx.xxx.xxxx the number I bought is xxx.xxx.xxxx
Mark A: We understand that you were having problems with Skype. We are more than glad to help you with this.
Mark A: To make sure that I am pulling the right account, may I have your Skype Name, please?
You: skypename
Mark A: Thank you. It seems that the problem you are experiencing is a Skype Number previously owned by someone.
You: well now I own it and have 500 cards printed with that number on it
Mark A: What I can do is that refund this Skype Number for you. And just purchase another number.
You: That is not okay...I forwarded my sales reps number to this phone 2 weeks ago...plus put all this info on his cards
Mark A: I am so sorry to know that.
You: really?
You: not good
You: contact the previous owner and fix this please
Mark A: I am so sorry for the inconvenience. Could you provide me the order number of the Skype Number
You: where would I find that I purchased it online so you should have it
You: I paid with a corp card
Mark A: An email notification should have been sent to your email address. Have you tried looking for that?
You: xxxxxxxxx is the order number
Mark A: xxx.xxx.xxxx and xxx.xxx.xxxx. Are these your numbers?
You: yes
Mark A: Which number is directed to the pool cleaning company?
You: the xxx
Mark A: I'm afraid that someone still owns this number. That is why your calls are redirected to the one who owns this.
You: so now that i spent over 100$ what are my option and how do I get all of my missed calls back for my business....
You: I am so disappointed
Mark A: All I can do is to refund this Skype Number and you can just buy another one.
You: Wow how sad
You: I am literally stunned by this response
Mark A: I am very sorry for the inconvenience.
You: I am a small business owner and Skype is a huge business...this is all that you can do for me?
You: I need a new number and a $100 credit to this account asap
Mark A: This is a common problem with Skype Numbers. The thing is someone still owns the Skype Number because there is a 90-day reservation period to the previous owner.
You: Mark you did not disclose this to me when I spent my money and ordered cards
Mark A: Please give me a moment to check this. Thank you!
Mark A: If it is not too much to ask, what is with the $100?
Mark A: Have you used $100 Skype Credit calling that number?
You: That is what I spent on cards for two trade shows...hundreds of leads
You: that now have no way to find me
Mark A: I am sorry but we cannot do that.
You: nice
Mark A: All we can do is to refund the Skype Number.
Mark A: We really apologize for the inconvenience this has brought you.
You: i need a number today i am beyond crushed it appears that small business is nothing to you.
You: What a sad commentary for Microsoft and skype
Mark A: I will refund it back to your account and please buy another Skype Number.
You: I had choices I chose you - you let me down in a huge way and will do nothing for me
You: you pick a number that is cleared and issue it to me I will not purchase one other item from skype
You: nor will i recharge this account
You: I am printing this log and will make sure other small businesses are aware of what skype does for us
Mark A: I am so sorry to hear that. We really are sorry for the inconvenience.
You: Right
You: Send me a number
Mark A: You will have to buy a new Skype Number for that.
You: Awesome...refund my money for this one and I will take my business elsewhere
Mark A: I would like to inform you that the Skype
Mark A: Number is already refunded.
You: Wonderful everything is all better now.

Answer 1

same here ... the worst part is that there is no Phone number for support only chat with guys from philipines !??