My Office Jet Pro 8500A Premium will only print or copy when rebooted.

My Office Jet Pro 8500 A Premium prints or copy when it is rebooted. The second attempt to print or copy I get the message "Now printing" but it never does. I ran all the diagnostics that tell me everything is fine but obviously it is not... Help!

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

OFFICE JET PRO 8500A PLUST WON'T PRINT COLOR

My Officejet Pro 8500a Plus will not print in color.
The color gradually faded then stopped.
Ink was low. replaced all cartridges.
Printhead status: Black/Yellow=good, Magenta/Cyan=fair
no color on copying or printing

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My office jet pro 8600 premium will not turn on. help

My officejet pro 8600 premium will not turn on. I get a message "there is a problem with the printer or ink system. Turn off and back on and if that doesn't work turn off and unplug the power". Turn back on. I have done all instructed to do but it will not bring back the opening menu. Please help.

Hi @wheelersburg,
Welcome to the HP Forums!
I noticed that you are getting the message "there is a problem with the printer or ink system. Turn off and back on and if that doesn't work turn off and unplug the power". With your HP Officejet 8600 premium. I am sorry to hear this but I am happy to help!
Please take some time and go through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
Hope this guide is helpful!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 8500A Premium will not print from my laptop

I have an Officejet Pro 8500A Premium. I jus had ot reload my driver thinking it would resolve the below issue but it did not. The connection string is laptop -> docking station -> ethernet to router -> ethernet to printer. On my laptop I can see the ink levels of the printer so there is a connection but when I attempt to print and select the Officejet 8500 (non fax) printer, it attempts to print to the 8500A fax and then pops up with a fax box.
Additional Information:
I have tried the following:
- Changed the port for the 8500A fax
- Tried to set the default printer from the fax to the network printer - received an error message: Operation could not be completed (error 0x0000709). Double check the printer name and make sure that the printer is connected to the network.
This question was solved.
View Solution.

Hello coolhandluke2,
Welcome to the HP Forums.
I see that you are having issues when attempting to print from your Laptop.
I also see that you are getting an error 0x0000709.
I do have a few suggestions we can try.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I am also going to give you a document that deals with a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Me....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP 8500 Office Jet Pro- One color will not print

HP 8500 Office Jet Pro- Windows XP
All of a sudden I can no longer print yellow. I changed the cartridge and cleaned the heads several times. Diagnostics says the heads are clean.

Hi Nort504,
I understand you are having an issue with one of the colors printing on your Officejet 8500.
If you have already followed the troubleshooting document provided above by pcwizard, I suggest contacting HP's Technical Support to see if they have any other options for you, as the end of the guide is suggesting replacing the printhead or unit itself.
Here is the link you will need to find the correct phone number for your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Take care,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My HP Office jet Pro 8500A all in one printer-A910a has stopped printing more than 1 or 2 pages

My printer (wireless) has all of a sudden stopped printing more than 2 pages from a multiple page document. Any suggestions/

HI RODA80,
Welcome to the HP support forums. I understand that when you are printing a multiple page document on your Officejet Pro 8500a that only the first 2 pages print.
To better understand the issue would you please provide some further information:
1)    What operating system are you using (Windows 7, Mac 10.8, or Windows 8, etc)?
2)    Is this happening for all multiple page documents or just one?
3)    Has a default of only printing the first 2 pages been accidentally set?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Office Jet Pro 8500 Offline Will Not Print

Please help! I cannot get my Officejet Pro 8500 Wireless to print. I have had this printer since early September and have not gotten it to work wirelessly on my laptop with the exception of using the USB configuration.
I have a Dell laptop that I had issues in the begining to recognize the printer, but it does now. But when I go to print I get an error message that the printer is "offline" and I'll get another error message "document failed to print". I have made sure that the printer is on line by going through the control panel, printers etc sequence. I have shut off the printer and unplugged the router, too which is a Linksys WRT350N Wireless N. But to no avail. I have a Dell desktop which is wired through the router works fine as does two other wireless laptops which are HP and a Sony Vaio which print wireless. The latter two running Vista, while the Dell laptop in questions runs XP Professional and the Dell desktop runs XP. I have the same issue with a HP C4500 wireless which works fine with all the computers in my home except the Dell laptop. Any help is appreciated.
Sincerely,
DeeDubb
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Yes that is your problem. VPN will not allow any network device attachment, including printers, while VPN is active.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Office Jet Pro 8500A New Cartridge wont print

After running to empty on my Yellow cartridge I replaced with a new 940XL. Following installation I have no yellow print. My oh my I wish I had not run it to empty but in Hindsight? Any way to prime? I attempted to print yellow only circles on a document to only use yellow to attempt to no avail. It also goes into cleaning and aligning apparently due to the lack of yellow. The cartridge is an HP unit.

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Upated from windows 8 to 8.1 now my office jet pro 8500 premier will not print

is there a fix for this
This question was solved.
View Solution.

Moe,
This is a fix - you need to update the printer software with the new Full Feature Software for Windows 8.1:
HP Officejet Pro 8500 Premier All-in-One Printer - A909n Drivers
Be sure to take a look at the other documentation available for your printer.
Click the Kudos Star!
It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

Office Jet Pro 8600 Premium

Our Office Jet Pro 8600 Premium is suddenly experiencing some kind of problem when printing wirelessly. We have had this printer for some time and we exclusively print via the wireless network. We have never had this problem before. The wireless netwrok has no issues as far as we can tell. All computers and phones are able to use the wireless network to connect to the internet, etc. All devices are unable to print to the printer. Devices are mostly Apple products, including the Airport Time Capsule that creates the wireless network, but also some Android phones. Everything seems to be OK - the Network screen on the printer's Set Up Menue says it is connected on the wireless network and it says the signal strength is full, and, the computers on the network in fact see the printer on the network - it is possible to discover the printer when looking for it and the computer is able to accurately read the ink supply levels. On the computers, the Print Que dialog box says "The printer is not connected" and "Ready on server - Unable to locate printer" when sending a document to print. There is a small blue light next to the Wireless Icon on the printer and that is not lit - I think it has been lit in the past. We have stepped through the printer wizard to reintroduce the printer to the wireless network. We have also deleted the printer from the computer's printer list and added the printer anew. Interestingly, when doing these last two fixes, the printer sometimes connects for a short time and it is possible to succesfully print a document, then it goes back to unsuccessful. Sadly, this is not the only problem we have had with this printer and HP's products don't seem to be at the same performance level as in the past.

Hello @OPMike,
Welcome to the HP Support Forums!
I understand that you're not able to print wirelessly from your computers or devices to your HP Officejet Pro 8600 Premium e-All-in-One. I would like to assist you today with resolving this connectivity issue. Thank you for including the troubleshooting you have completed prior to reaching out for support. To be honest, because your printer is 'connecting' to the network after running the Wireless Setup Wizard, even if the connection appears to be brief it is proving that the network card within your printer is functioning. Rather, I believe this issue lies with your router. There is a chance that an update may have went through on the network that is now blocking your printer from access. Printers are affected differently than computers or devices on the network as printers require two-way communication. Can I please have you follow the steps below to resolve this connectivity issue.
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer and devices
After 30 seconds to 1 minute, plug your Router back in
Next, turn on your printer
Turn on the computers and devices
After a minute or so your internet connection should return. Please check on your computer and ensure that you are able to browse to websites again before proceeding. Once your internet is up and running try to print wirelessly to your printer.
Please respond to this post with the result of powercycling your network. I look forward to hearing from you!
X-23
I work on behalf of HP
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Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Office Jet Pro 6835 all-in-one printer

I recently purchased an Office Jet Pro 6835 all-in-one printer. It has stopped printing and displays the error message "there is a problem with the printhead". Is this by any chance an indication I am already out of ink? I don't want to assume this and waste $100 on ink cartridges....Thanks for any help or suggestions

HI RODA80,
Welcome to the HP support forums. I understand that when you are printing a multiple page document on your Officejet Pro 8500a that only the first 2 pages print.
To better understand the issue would you please provide some further information:
1)    What operating system are you using (Windows 7, Mac 10.8, or Windows 8, etc)?
2)    Is this happening for all multiple page documents or just one?
3)    Has a default of only printing the first 2 pages been accidentally set?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

My Laser Jet Pro CM1415fnw color - will not print ... WILL let me fax...

My Laser Jet Pro CM1415fnw color - will not print ... will let me fax... then it goes to a screen like it is thinking ....the screen shows HP.... enerystar.... and a white bar on the bottom ...then it "initializing" and acts like it wants to print something. Help

Does the printer ever come to "ready" or Home screen? If it does not then i would recommend calling support and they may be able to help you with restoring the device to factory settings. If this is constantly occuring every time you boot you may want to try upgrading the fw to the latest version. Also if it is just showing "Calibrating" very frequently in the Embedded WebServer (EWS), navigate to IP if you have it, in the "System" , "Print quality", you can can change the calibration timers and see if that helps.
I am an HP Employee.

How do I print single envelopes on my hp office jet Pro 8600 premium

How do I print single evelopes on my hp office jet Pro 8600 premium

Hi B4567
I understand you would like to know how to print a single envelope.
I have provided a document on how to print envelopes. There is also a video included.
You could use the one tray for envelopes and the other one for paper so you don't have to keep pulling out the stack of paper to print one envelope all the time.
Hope that helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

New hp Office Jet Pro 8500 A910 will not take printing from computer to printer

My new HP Office Jet Pro 8500 A910

Hi Acepvteye,
Welcome to the HP Forums!
I understand that you cannot print with your HP Officejet pro 8500 A910, and I am happy to help you with this
issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, or USB.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My Office Jet Pro 8500A Premium will only print or copy when rebooted.

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