My office jet pro 8600 premium will not turn on. help

My officejet pro 8600 premium will not turn on. I get a message "there is a problem with the printer or ink system. Turn off and back on and if that doesn't work turn off and unplug the power". Turn back on. I have done all instructed to do but it will not bring back the opening menu. Please help.

Hi @wheelersburg,
Welcome to the HP Forums!
I noticed that you are getting the message "there is a problem with the printer or ink system. Turn off and back on and if that doesn't work turn off and unplug the power". With your HP Officejet 8600 premium. I am sorry to hear this but I am happy to help!
Please take some time and go through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
Hope this guide is helpful!
RnRMusicMan
I work on behalf of HP
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OFFICE JET PRO 8600 PRINTER WILL NOT PRINT - MESSAGE COMES UP SAYS "MISSING OR FAILED PRINTHEAD"

I have turned it off / on and removed the printhead and put it back in as instructed but it still will not work and gives me the same message. Does HP have a support line phone #?

In the US call 1-800-HPINVENt for HP Support. Elsewhere you can see the information here to Contact HP.
Bob Headrick, HP Expert
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Office Jet Pro 8600 Premium

Our Office Jet Pro 8600 Premium is suddenly experiencing some kind of problem when printing wirelessly. We have had this printer for some time and we exclusively print via the wireless network. We have never had this problem before. The wireless netwrok has no issues as far as we can tell. All computers and phones are able to use the wireless network to connect to the internet, etc. All devices are unable to print to the printer. Devices are mostly Apple products, including the Airport Time Capsule that creates the wireless network, but also some Android phones. Everything seems to be OK - the Network screen on the printer's Set Up Menue says it is connected on the wireless network and it says the signal strength is full, and, the computers on the network in fact see the printer on the network - it is possible to discover the printer when looking for it and the computer is able to accurately read the ink supply levels. On the computers, the Print Que dialog box says "The printer is not connected" and "Ready on server - Unable to locate printer" when sending a document to print. There is a small blue light next to the Wireless Icon on the printer and that is not lit - I think it has been lit in the past. We have stepped through the printer wizard to reintroduce the printer to the wireless network. We have also deleted the printer from the computer's printer list and added the printer anew. Interestingly, when doing these last two fixes, the printer sometimes connects for a short time and it is possible to succesfully print a document, then it goes back to unsuccessful. Sadly, this is not the only problem we have had with this printer and HP's products don't seem to be at the same performance level as in the past.

Hello @OPMike,
Welcome to the HP Support Forums!
I understand that you're not able to print wirelessly from your computers or devices to your HP Officejet Pro 8600 Premium e-All-in-One. I would like to assist you today with resolving this connectivity issue. Thank you for including the troubleshooting you have completed prior to reaching out for support. To be honest, because your printer is 'connecting' to the network after running the Wireless Setup Wizard, even if the connection appears to be brief it is proving that the network card within your printer is functioning. Rather, I believe this issue lies with your router. There is a chance that an update may have went through on the network that is now blocking your printer from access. Printers are affected differently than computers or devices on the network as printers require two-way communication. Can I please have you follow the steps below to resolve this connectivity issue.
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer and devices
After 30 seconds to 1 minute, plug your Router back in
Next, turn on your printer
Turn on the computers and devices
After a minute or so your internet connection should return. Please check on your computer and ensure that you are able to browse to websites again before proceeding. Once your internet is up and running try to print wirelessly to your printer.
Please respond to this post with the result of powercycling your network. I look forward to hearing from you!
X-23
I work on behalf of HP
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My Office Print Pro 8600 Plus will not print pdf files sent to it from an iPad using ePrint.

My Office Print Pro 8600 Plus will not print pdf files sent to it from an iPad using ePrint. I just get an error message when I go to the HP Eprint centre. It does print the cover e-mail but nothing else. The attachment is not secure as far as I can see. I have tried sending an attachment from my Mac and that worked fine.
This question was solved.
View Solution.

Hello krnkln3.
Are you trying to send the PDF as an attachment in an e-mail sent to the ePrint e-mail address of the printer or are you trying to print using the ePrint app?
Try sending the same PDF document to the printer's ePrint e-mail address and let us know if that works. If this works but using the ePrint app is not working, maybe the ePrint app is not working fine with this PDF document (it could be due to it's size or something else). Remember that you can always use the e-mail ePrint address of the printer to send PDF documents as the processing is happening at the HP servers and not in your iPad as when you try to send it using the ePrint app.
Cheers!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

How do I print single envelopes on my hp office jet Pro 8600 premium

How do I print single evelopes on my hp office jet Pro 8600 premium

Hi B4567
I understand you would like to know how to print a single envelope.
I have provided a document on how to print envelopes. There is also a video included.
You could use the one tray for envelopes and the other one for paper so you don't have to keep pulling out the stack of paper to print one envelope all the time.
Hope that helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

My Office Jet Pro 8500A Premium will only print or copy when rebooted.

My Office Jet Pro 8500 A Premium prints or copy when it is rebooted. The second attempt to print or copy I get the message "Now printing" but it never does. I ran all the diagnostics that tell me everything is fine but obviously it is not... Help!

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
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In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
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Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

New hp Office Jet Pro 8500 A910 will not take printing from computer to printer

My new HP Office Jet Pro 8500 A910

Hi Acepvteye,
Welcome to the HP Forums!
I understand that you cannot print with your HP Officejet pro 8500 A910, and I am happy to help you with this
issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, or USB.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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HP 8500 Office Jet Pro- One color will not print

HP 8500 Office Jet Pro- Windows XP
All of a sudden I can no longer print yellow. I changed the cartridge and cleaned the heads several times. Diagnostics says the heads are clean.

Hi Nort504,
I understand you are having an issue with one of the colors printing on your Officejet 8500.
If you have already followed the troubleshooting document provided above by pcwizard, I suggest contacting HP's Technical Support to see if they have any other options for you, as the end of the guide is suggesting replacing the printhead or unit itself.
Here is the link you will need to find the correct phone number for your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Take care,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Office Jet Pro 8600 N911a - drivers not displaying on hp support website

Hi there, I am trying to use the hp support pages to find the latest firmware and drivers for the HP Officejet Pro 8600 e-All-in-One Printer - N911a. The hp driver website is not listing any. There is a whirly wheel that spins but never gives an answer which is a little frustrating. In the past it was a case of clicking on a hyperlink and choosing the download option required. Now the only software to download interrogates the pc and printer to give suggestions but doesn't give any answers. Can someone please give me a link to the latest win 7 32 bit drivers for the HP Officejet Pro 8600 e-All-in-One Printer - N911a and firmware if there has been an update sinch the original pritner launched. I'll even throw in a pretty please and a smiley thanks in advance john

The driver download pages for many HP products are currently down, but you can download the full featured Windows 7 x86 drivers for the Officejet Pro 8600 n911 from HP here: http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-3/OJ8600_1315.exe This may not be the latest version and for the firmware update you will need to wait for the HP site to get back up or you can do a firmware update from the front panel of the printer assuming the printer is connected by wired or wireless LAN (not USB).

Hp officejet pro 8600 premium will not connect to network

I have a HP printer that will not connect to my home network unless I disable WPA2
security. Any suggestions?
Thanks

Hi,
Have you tried WEP or WPA, I know few printers do not support WPA2. Manual for the 8600 printer does not say anything about WPA2 and we expect it should work with WPA2 but you may want to run a test with WPA only (if your wireless router had this ontion) to confirm this.
Regards.
BH
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Office Jet Pro 8500 Offline Will Not Print

Please help! I cannot get my Officejet Pro 8500 Wireless to print. I have had this printer since early September and have not gotten it to work wirelessly on my laptop with the exception of using the USB configuration.
I have a Dell laptop that I had issues in the begining to recognize the printer, but it does now. But when I go to print I get an error message that the printer is "offline" and I'll get another error message "document failed to print". I have made sure that the printer is on line by going through the control panel, printers etc sequence. I have shut off the printer and unplugged the router, too which is a Linksys WRT350N Wireless N. But to no avail. I have a Dell desktop which is wired through the router works fine as does two other wireless laptops which are HP and a Sony Vaio which print wireless. The latter two running Vista, while the Dell laptop in questions runs XP Professional and the Dell desktop runs XP. I have the same issue with a HP C4500 wireless which works fine with all the computers in my home except the Dell laptop. Any help is appreciated.
Sincerely,
DeeDubb
This question was solved.
View Solution.

Yes that is your problem. VPN will not allow any network device attachment, including printers, while VPN is active.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Office Jet Pro 8600 print jobs not printing

My printer was working wirelessly fine the other day, now it won't work. The laptop I am using is a HP and it will give the message that it is validating the printer, so I press Print and then it says "job successful sent" but nothing prints. When I check the print que there are no jobs waiting to be printed. What must I do to get it working again? I need my printer! Help..

Welcome to the forums kg6192
I saw your post about your Officejet 8600 no longer printing wireless. I will help you the best I can with this! Please let me know which operating system you are running on your computer.
In the meantime, try Resetting the Printer and restarting your computer and trying the print again.
Also try printing from another program to see if prints will work from elsewhere.
Tip: Plug the printer in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
Help to find which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Office jet pro 8500 program will not instll completely

I have a officejet pro 8500 that stopped scanning and the solution centre doesn't work. I have deleted and re-installed the full version drivers several times and I get a fatal error when the program gets to installing device. I have been sent a solution by hp and everything is okay until checking step d , and there is no communication between printer and computer. What is the solution to fixing this. I am running windows 7 and using an ethernet cable.
Ellie

Hi ellie_dilly,
I'd like to help. Can you answer some questions?
Can you print a Printer Status Report from the printer controls by going to: Setup / Reports / Printer Status Report and give me the Product # for the printer?
Can you give me the steps you took, with as much detail as possible, to uninstall the printer?
Are you using a disk or download for the install?
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Thank You,
Rich
Expert

Upated from windows 8 to 8.1 now my office jet pro 8500 premier will not print

is there a fix for this
This question was solved.
View Solution.

Moe,
This is a fix - you need to update the printer software with the new Full Feature Software for Windows 8.1:
HP Officejet Pro 8500 Premier All-in-One Printer - A909n Drivers
Be sure to take a look at the other documentation available for your printer.
Click the Kudos Star!
It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

My office jet pro 8600 premium will not turn on. help

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