My officejet pro 8500 a910 is not working with mac os lion. message is 'looking for printer'.

plse help. my officejet pro 8500 910A was working perfectly with mac os 10.6, but with installation of lion, it no longer works. message i get is 'looking for printer'. i have tried reinstalling the printer many times. also tried the Update software option but my software is fully up to date. 

Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Re-add the printer in System Prefst > Print & Scan
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I am employed by HP

Similar Messages

  • Hp officejet pro 8500 a910 does not give me the option of printing in black and white

    Hello,
    My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
    Thank you.
    This question was solved.
    View Solution.

    Hi,
    From the application being used to print, Click File > Print
    Click Properties or Preferences to access the Printing Preferences Dialog.
    Click the Advanced button at the bottom of the window.
    Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • My Officejet Pro 8500 A910 will not print green anymore

    I have a Officejet Pro 8500 A910 and it will not print green anymore. I have done the cleaning procedure and  there is ink in every color. When I print the PQ Diagnostics report  the green box i missing. What can I do?

    Hello FP160,
    I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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    Please write me back if you are still having issues or if you have additional questions.
    I look forward to hearing from you but if it is not today, I hope you have a Fantastic Tuesday.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • NEW printer Officejet Pro 8500 A910 [9EDF91],NOT PRINTING in black !

    NEW printer Officejet Pro 8500 A910 [9EDF91], initial prints had streaks, so I did print head clean, switch off, start again, and now it does NOT PRINT in black at all.  I have tried everything. VERY FRUSTRATED, can't get in touch with HP assist.  Any ideas what could be wrong?

    I am having the same problem.  I was able to print one thing in black (the fax report during printer setup) and now I can't print in black at all!
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  • HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

    Dell Studio
    Microsoft Vista .. 64
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    ==============================
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    Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

  • HP OfficeJet Pro 8500/A910 does not print all items show pending

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    Hi 1OfficeSandpoin,
    As referenced here under solution five of the fourth section:
    If you are using your HP product in a business environment, issues can occur if certain router ports have been closed by your network administrator. If the ports are closed, the HP product cannot initiate outward connections to Web Services servers. Check with your network administrator and confirm that ports 80, 443, 5222, and 5223 are open. When those ports are open the HP product connects with Web Services servers.
    *NOTE-Although the document referenced is for Print Apps, the steps are the same for all web services.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • Printer Problem - OfficeJet Pro 8500 A910 [A75BDO] My operating System Mac OSX 10.6.8

    I recently installed a  genuine HP cyan ink cartridge 940 XL. The color was streaked so I made attempts to clean the printheads.  I did this thre times.  The color did not get better so I presummed the cartridge was bad.  I put in another cartridge and it printed one good copy then went back to streaking and no blue showing at all even with a new cartridge.  I atempted to clean the printheads and I received this message - "Cannot clean printheads contact HP Support".  When I check the status of the printer it says the printheads are good.  However I am unable to print in color or grayscale.

    You are getting a message that the printhead can't be cleaned when attempting to clean them or the message is occuring all the time or? Genuine HP ink correct? If your printhead is in warranty I'd call support and have an agent evaluate its condition and replace it if necessary
    I was an HP employee
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • Hp officejet pro 8500 a910 software will not open

    I have had my printer installed for over 2 years on my laptop via the network (Dell with OS Win 8.1).  Recently, as in I have no idea why or what happened, I have an issue where I cannot open the software on my computer to scan a document.  
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    Hi @SandraDee1961,
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    Create a new user account. Managing User Accounts and Logins (Windows 8).
    Reinstall the software using the HP Printer Install Wizard for Windows. 
    Hope this works!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Officejet Pro 8500 A910 Not Workings

    My HP printer (Officejet Pro 8500 A910) will not print from my MacBook Air--every time I try to print it says "connected to printer" and doesn't do anything else. When I run network diagnostics it says the server has failed. I've tried restarting my router. Any ideas?

    Umm. Port forwarding maybe a tought work for you. Let's try the other solutions. Did you try da Printer Setup Wizard? Make sure you have selected the appropiate drivers (Air Print Drivers instead of the original one). If not, you mac wouldn't be able to recognize your printer status properly.
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    Elecious

  • HP Officejet Pro 8500 A910 printer/scanner/fax

    Dear Forum,
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    - HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
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    Welcome to the forums Joanda!
    I saw your post about the issues you are having with scanning and would like to help!
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    HP Officejet Pro 8500A e-All-in-One Printer - A910a
     HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
     HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
    Also let me know which operating system you are running on your computer.
    Thank you!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Can't install Officejet Pro 8500 A910 on the network in my Windows XP laptop

    Everything installs normally except connection options fail to detect the printer when the network connection is selected. The prompt that follows for network type also fails when wired (Ethernet) is selected. Firewalls are turned off during installation.
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    The Officejet Pro 8500 A910 Embedded Web Server can be opened from the web browser by entering the IP address.
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    Turning the power off and back on to the printer, computer, and router did not fix the problem. Re-installing the software several times did not fix the problem.
    The installation works normally with other computers on the same network that run Windows Vista or Windows 7.
    So far, customer support has not been able to help.
    This question was solved.
    View Solution.

    Resolved, not solved. 
    I talked to HP product support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the Home Edition) when networked through a router. It will install through USB. I uninstalled the program and reinstalled it with only USB connected to clean out all the network printer/scanner information. Product support claimed it would install through an ether net cable connected between the printer and computer but this does little good if you need internet access.

  • HP Officejet Pro 8500 a910 giving incorrect ink cartridge errors !!!!!!!

    Hi,
    My mom got an Officejet Pro 8500 a910 and it worked fine for a year approx.
    Sbe got a 'replace cyan cartridge' error and bought the 3 pack (magenta, cyan, yellow) and replaced all 3 at once.
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    This is ridiculously frustrating.  
    Is there a way to just tell the printer to ignore the error warnings?  It does say the Black ink is full and will not even print a word document.  This is ridiculous.
    Any help would be appreciated.
    -wp

    Hello ArticBlueFox,
    Welcome to the HP Forums.
    I can see that you to are having an issue with ink cartridge errors on the printer.
    Please follow the document that I have provided in my previous post on this thread pertaining   'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
    I also suggest that you  please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    If the steps do not resolve the issue,please contact HP's Technical Support.  If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet Pro 8500 A910 - all new ink cartridges​, black and blue ink not printing?

    HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
    Cleaned printer heads w/no luck.

    Welcome to the forums @corAtrum1 ,
    I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
    I hope this helps!
    Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

    My printer worked great on Win XP and I could fax directly from the printer or from the computer.  I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit.  Everything works perfectly, except faxing from the computer.
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    If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
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    The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP.  All the properties on the FAX printer look good.
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    When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax.  All just like I used to do before I upgraded to Win 8.  When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled.  No error codes are displayed, no clues as to why, no nothing.  If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
    Very bizarre.
    This question was solved.
    View Solution.

    Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
    http://technet.microsoft.com/en-us/library/cc730875.aspx
    Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
    Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
    Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
    Let me know and have a great day!  

  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

    I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow.  I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated.  Thanks very much in advance. Peter B.

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day!

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