My Officejet Pro 8500 A910 will not print green anymore

I have a Officejet Pro 8500 A910 and it will not print green anymore. I have done the cleaning procedure and  there is ink in every color. When I print the PQ Diagnostics report  the green box i missing. What can I do?

Hello FP160,
I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having some issues when it comes to printing anything in green.  I see that you have also attempted some steps in cleaning the printer.  I am going to give you a document that gives great detail in troubleshooting Print quality / Defective printouts.  This link has different documents that deal with print quality issues.
One other thing that could be affecting the Ink Delivery System is how you have the power cable connected. If you have it connected to a power bar/strip, please remove it and connect it directly to a wall outlet.  Here is a document that uses a LaserJet printer as an example but it is meant for all HP products in general.  Please click the link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please write me back if you are still having issues or if you have additional questions.
I look forward to hearing from you but if it is not today, I hope you have a Fantastic Tuesday.
Cheers,  
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

  • HP Officejet Pro 8500 Wireless - will not print green

    I have a HP Officejet Pro 8500 Wireless that will not print Green.
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    2.  Alligned Printer - get message 'Alignment failed.  Refer to device documentation for details.'  I see know documentation
    3.  Calibrate Linefeed
    4.  Unplugged device while it was on and then replugged restarted.
    5.  Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
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    I hope you can help quickly.  I have a home office and this is putting me behind a lot!
    If I need a new printhead, get one and it does not fix the problem, can I return it?  How can I get a printhead quickly?
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    Hi KathyGates,
    Please let me take a moment to say "Welcome" to the HP Forums.   I hope you enjoy your experience!
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I see that you are having an issue when it comes to printing in green.  I also see that you are having some issues with aligning the printer.
    I have a few suggestions and with any luck, hopefully get this issue resolved for you.
    Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip.  I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
    Please write me back if you are still having issues or if you have more questions.
    If I don't hear back from you today, I hope you have a Fantastic Thursday.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • NEW printer Officejet Pro 8500 A910 [9EDF91],NOT PRINTING in black !

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    I am having the same problem.  I was able to print one thing in black (the fax report during printer setup) and now I can't print in black at all!
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  • HP OfficeJet Pro 8500/A910 does not print all items show pending

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    Hi 1OfficeSandpoin,
    As referenced here under solution five of the fourth section:
    If you are using your HP product in a business environment, issues can occur if certain router ports have been closed by your network administrator. If the ports are closed, the HP product cannot initiate outward connections to Web Services servers. Check with your network administrator and confirm that ports 80, 443, 5222, and 5223 are open. When those ports are open the HP product connects with Web Services servers.
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    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • My HP Officejet Pro 8500 A910 will no longer print aqua.

    My HP Officejet Pro 8500 A910 will no longer print aqua.  I just tried two new cartridges and when I clean the heads, no aqua prints.  I get no error messages however.
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    Hey @CWickstrom ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
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    I worked for HP.

  • Hp officejet pro 8500 a910 does not give me the option of printing in black and white

    Hello,
    My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
    Thank you.
    This question was solved.
    View Solution.

    Hi,
    From the application being used to print, Click File > Print
    Click Properties or Preferences to access the Printing Preferences Dialog.
    Click the Advanced button at the bottom of the window.
    Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

    HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.  I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
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    This question was solved.
    View Solution.

    Hi ArielAce , thanks for getting back to me!
    I would recommend downloading and running the HP Print and Scan Doctor.
    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • New hp Office Jet Pro 8500 A910 will not take printing from computer to printer

    My new HP Office Jet Pro 8500 A910

    Hi Acepvteye,
    Welcome to the HP Forums!
    I understand that you cannot print with your HP Officejet pro 8500 A910, and I am happy to help you with this
    issue!
    For further assistance, I will need to know:
    If the printer is connected, Wireless, or USB.
    If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
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    If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    Hope to hear from you, and thank you for posting!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet pro 8500 A910 won't print wirelessly

    "An error has occurred. (devInfoPage-503)".
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    My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer.  re starting worked for while but now it will not recognise the computer at all.  The computer says  Scanner communication cannot be established and the printer says it sees the computer.
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  • Officejet Pro 8500 Premier will not install softare

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    Hi @Jim_Cone ,
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    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • My officejet pro 8500 a910 is not working with mac os lion. message is 'looking for printer'.

    plse help. my officejet pro 8500 910A was working perfectly with mac os 10.6, but with installation of lion, it no longer works. message i get is 'looking for printer'. i have tried reinstalling the printer many times. also tried the Update software option but my software is fully up to date. 

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Office Jet Pro 8500 Offline Will Not Print

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    This question was solved.
    View Solution.

    Yes that is your problem.  VPN will not allow any network device attachment, including printers, while VPN is active.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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