My officejet pro 8500 started making a metallic twanging sound when printing

this began about a month ago, and there are no other irregularities to report regarding the printer. is this a ticking time bomb, or anything I should be concerned about? and if so what can I do to fix the problem? thank you!

Hi,
The product's rollers and gears make noise when they pick up paper. Thicker media makes more noise. If the product prints without a paper jam, the noises are normal. If the product jams, clear the paper jam.
Recommend you to try clean the rollers and try the media type and check if same is repeated.
Regards,
Akki
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Hp officejet pro 8500 a909a frequently shows out of paper when it is not.

hp officejet pro 8500 a909a frequently shows out of paper when it is not. I am .getting rub marks on the top sheet of paper from the rollers.

Your response to my question seems to reflect a rude attitude simply because I asked this question. In response to your response, I have no manual, and the first place I went for info was the HP website - and I got you.
There are three things that I need from you, and none of them is a sarcastic rude attitude. Please provide me with the following information:
     1. Information on how to clean the rollers.
    2. Your name/employee i.d.
     3.  How to contact your supervisor.
Thank you,
B. Van

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thanks Karl

Clean the small glass strip under the ADF, also clean the withe scanner backing and white strip under the ADF.
I was an HP employee.
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HP Officejet Pro 8500 has to be rebooted every time I print

All of a sudden my Officejet Pro 8500, Windows 7, has stopped printing unless I power off and on. Then it will print for a while. If there is not constant printing and i try to print again later It says "Printing" but never prints. I power off, then on and what i tried to print will then come through.
I print wirelessly and have not had any trouble before. I have a home office and keep it powered on all the time.

Hi there wasabi123,
Welcome to the Forums!
I saw your post about your Officejet Pro 8500 no longer printing. I understand sometimes you have gotten it to print by turning the printer off and on and are also connected wireless.
I suggest following this document as a guide for this problem:
Slow Printing in Windows
I hope this helps! Please respond if you wish with any issues you run into.
Thanks,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet pro 8500 a909g, limited user accounts can't use printing preferences

The above discription explains most of it. I had install this 8500 printer, then shortly after, uninstalled the other two older printers I was previously using. That is when the problem started. I can not access printing preferences from a document or from control panel\printer and faxes. But I am able to access from the administrater account. I did an online chat with HP help and what we did made sence, but did not work. We went into the security tab in properties and added the limited user account for all permissions and reboted the computer. Did not work!!!! I have a dell laptop, windows xp pro, and the printer software is now uninstalled. the window that pops up when I click on properties is: Function address 0x50085a97 caused a protection fault. (exception code 0x0000005) Some or all property pages may no be displayed. I don not have this problem as an administrater only as a limited user.

I had this similar problem. Installed this printer a few months back and for some time it was printing fine. Recently, I changed the default preferences to black/white, draft, low ink etc etc. Now if I click on the Properties I get this same window:
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Running XP on an Dell Intel Pentium and it happens irrespective of the application I am using - usually firefox or staroffice. 9 times out of 10 I can't change the properties, but occasionally it allows me too then reverts back. So now I am stuck with everything printing black/white as that's the default I set! Any suggestions welcome.

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Hi,
The product's rollers and gears make noise when they pick up paper. Thicker media makes more noise. If the product prints without a paper jam, the noises are normal. If the product jams, clear the paper jam.
Recommend you to try clean the rollers and try the media type and check if same is repeated.
Regards,
Akki
I work for HP but my posts and replies are my own.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

Dell Studio
Microsoft Vista .. 64
HP OfficeJet Pro 8500 A910
Up until a week ago, this printer was performing just fine. I am unable to get it to copy, receive a fax, scan, or print.
==============================
Unable to print.
Job in queue. printer screen says "now printing", However, nothing prints.
When I tried to reinstall the drivers, I got ... "Error 0X00000643"
Ran "EndError" scan and fixed any/all problems.
Still ... No Joy. Still .... Unable to print.
Tried printing a "Test Page".
Still No Joy !!
Screen on printer says "Now Printing"
However, nothing happens.
Does anyone have a suggestions?
Thanks In Advance,
EarlLJ

Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

Cannot start HP Printing Software (HP OfficeJet Pro 8500 A910a)

Hello,
When I doubleclick on the HP Software icon on my desktop strange behavior results. Nothing opens and my computer behaves erratically. After quite a while I get the following error messages:
instancefinderdlg.exe
werfault.exe
Then, after this - my computer sort of reboots all by itself. But not a full reboot - it just goes back to the initial logon screen and I re-enter my Windows password, and the desktop shows.
I am running Windows 8.1 Pro (64 bit). The printer is set up to operate wirelessly.
After doubleclicking on the HP Software icon and waiting a long time for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and opened Task Manager. I checked the services running and there was multiple instances of an HP service running (I don't recall the name but there seemed to be dozens of the same HP service running).
I also completely uninstalled all HP software using Revo Uninstaller, and then re-installed the complete software / driver package for the OfficeJet Pro 8500 A910a - but this did not make any difference; exactly the same problems ocurred again.
This has only happened in recent days. Prior to this I was able to doubleclick on the HP software icon and the software opened normally and I was able to check settings, ink levels, etc. Interestingly, the printer still seems to function well - I can print from Word, print photos from Lightroom, etc. I just can't open the HP Printer Software from my desktop.
Any help would be greatly appreciated. Thank you!
This question was solved.
View Solution.

Hello again,
I tried the first part but it did not work.
However, the second more detailed part (with the 9 steps), appears to have worked! I now can double-click on the HP Printer icon and everthing functions as it used to previously.
I would like to take this opportunity to thank you very, very much! You have been very patient with me as a customer and very persistent and determined to find a solution. Over the course of several days you suggested various possible solutions. When something did not work, you did not give up but continued to search for a solution. You really are a very fine example of what customer service should be. You deserve a big raise! Thanks again.
Regards,
J D Sallows

HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
The Alignment failed message persists and it still will not print green. I have done some of the above multiple times.
I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
THanks! Kathy

Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

3 year old HP Officejet Pro 8500 all-in-one printer (haven't used it much). Keeps telling "Paper Jam" although there is no paper jammed anywhere (searched meticulously with a flashlight after watching HP's tutorial videos on how to clear paper jams). I started searching on the Internet and found a couple of related videos on Youtube that pointed me in the right direction:https://www.youtube.com/watch?v=PMFW1RRlDHEhttps://www.youtube.com/watch?v=EwbF2Vs_0gQ I could hear a clicking noise on that area of the printer each time I turned it on, so I carefully took the black cap apart that was hidding the gear, and confirmed I had the same problem as in the youtube videos above. See picture below showing the white plastic gear part that has a large crack which causes the Paper Jam error message and renders the printer unusable. After Googling a little bit, seems like a relatively common issue and wonder why such a part like that is not made of a stronger material like metal (planned obsolescence maybe?). Does anybody know if there is a way of replacing the broken gear? (I really care for the environment and I would like to avoid having to throw the relatively new and expensive all-in-way printer away) Thanks a lot in advance for the advice!

Hey , Thanks for posting in the HP Support Forum. I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality. I would like to help you with this but that particular part is not replaceable. I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards,

HP Officejet Pro 8500 Printer forcing a preview page before printing

I have an HP Officejet Pro 8500 (my computer is Windows 7 home premium) and it worked great until a couple weeks ago, perhaps as result of my computer upgrading itself to IE 9, but I don't know.
Suddenly it started forcing open a Preview Page, making me wait (sometimes very long times) for the preview window to open, and then I had to click once again to actually start the printer. It is very annoying to have to wait endlessly for the window to open up, and then it's another click to actually start. It is wasting a lot of time and making the whole process much more cumbersome and tedious.
How can I go back to my printer starting immediately without all these in-between steps?

Hi there sorry to learn that you are facing this problem.
Are you still facing this issue? If you are I will do my best to help you.
Have you upgraded the firmware of your printer lately; you can get the latest firmware in the main support page for your printer
This is the main support page for your printer, GO HERE Go to software and drivers download and select your operating system. You should also upgrade the firmware of the printer.
If you are not experiencing this issue any longer, May you let me know, your time and courtesy, will be deeply appreciated.
Regards;
RobertoR
remember ==▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

HP Officejet Pro 8500 A909a won't let computer boot up

I have an Officejet Pro 8500 A909a series connected to my HP computer running Windows XP Home. It was
working perfectly. Now it won't let the computer boot while it's connected to the computer. I can unplug the
USB cable from the computer and it boots fine. I can then plug the USB back in and the printer prints fine. I
ruled out bad USB ports as everything else USB works fine in the same ports. I put a brand new cable on and
had same results. I rebooted the printer and computer, with same results. I uninstalled the printer and drivers and
reintsalled with same results. Computer freezes at the screen where it askes you to use the up and down arrows
to select OS or wait for it to count down to 0. With printer unplugged it boots perfectly. This just started about
4 days ago. New printer. HP Support was at a loss when I did the live chat. Can anyone help?
Message Edited by ComSource on 06-15-2009 07:14 AM

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
Options
08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

My officejet pro 8500 started making a metallic twanging sound when printing

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