My officejet pro 8600 plus drops the LAN network connectivi​ty , eprint works, and fixes LAN

OfficeJet Pro 8600 Plus , computer running XP service Pack 3,  Wired to ethernet network with static compatible IP address.
When printer sits idly, loses LAN connectivity. Scanner and printer not seen by the computer. Unplugging cable, restarting printer does not solve the "Unable to communicate with Printer" error message.
The printer remains connected to the internet and sending an ePrint job from my Blackberry phone wakes up the connection between the computer and the Printer and scanner.
Any idea what is going on here and is there a better fix then sending a print job from my Blackberry?

I have the same problem. I'm even able to print from the EWS (Embedded Web Server) website since, even with this problem, I still have a working wireless Internet Connection. To do this just enter 192........ as the URL. The "192..." is the IP address of your printer.
I was online for over 3 hours in a chat session with an HP tech which proved totally worthless. These guys work out of a script (which is wrong in many instances) and are essentially useless unless you can get to a higher level of tech support. In fact, there can be serious damage to your computer if you blindly follow their advice.
My next step is to go higher up in the HP "food chain".
Good Luck

Similar Messages

  • Officejet Pro 8600 plus 'seeing' duplicate wireless networks - and refusing to connect

    Greetings,
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    I am running MacOS 8.2 and have downloaded/installed 
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    Thanks for any suggestions...
    ---alan
    Very disappointed

    Good thinking !
    ---alan

  • HP Officejet Pro 8600 Plus Wireless/W​ired Network Sleep Problems

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    Honestly, this is a pretty common problem with this model.  I have found that setting a static IP address outside DHCP range and on the printer can help:
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    - Enter your router's IP (on the Network Config Page) for the gateway.
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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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  • How or where do I find the printer year? HP OfficeJet Pro 8600 Plus

    How can I get the printer year for the HP OfficeJet Pro 8600 Plus? I have looked in printer staus report and the various labels I can find on the printer itself. I'm sure I'm just missing it.I bought it new, so I do not have any reason to think the information was removed prior to purchase. Thanks

    The printer status report has in line 47 the date (rounded to the week) the printhead was installed.  Except in the rare case the printhead has been replaced this would correspond to the date the printer was installed.

  • Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

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  • HP Officejet Pro 8600 Plus - no wireless connection

    Hi,
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    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • How do I print 4x6 photos on an HP Officejet Pro 8600 Plus via Windows Photo Viewer or Gallery

    Dear Experts, I've got an HP Officejet Pro 8600 printer with just one paper tray in which I loaded 4x6 photo paper.
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    Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6,  5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats  you are limited by the driver to what is typically available in an office, in this case:  A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

  • My HP Officejet Pro 8600 Plus is always off line and doesn't print anymore

    I use my HP Officejet Pro 8600 Plus with the wi-fi.
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    Chiara
    This question was solved.
    View Solution.

    Hi there @Mizia , Welcome to the HP Forums!
    I saw your post about your Officejet 8600 Plus disconnecting from your wireless network, and I hope to help. I have some suggestions for you to try below that could help re-establish the connection between the two!
    Try power cycling the network devices:
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    Try the steps in this document:
    HP Officejet Pro 251dw, 276dw, and 8600 Printer Series - Printer Does Not Maintain Wireless Connecti...
    Hopefully the connection is back when you're done the steps above. If there are any issues, please let me know the details and also include with OS you're running on your computer.
    Have a great Monday!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP officejet pro 8600 Plus shuts down on its own while making numerous copies.

    My printer HP officejet Pro 8600 Plus keeps shutting down if I print or make more than 5 copies then gives me a message to avoid damage shut down the printer with the on button.  Well it shuts down on its own.  

    Hello mb_bernhardt,
    Welcome to the HP Support forums.  I understand that your Officejet Pro 8600 Plus printer is giving you a Printer Failure message and then the printer shuts down.  
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    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Officejet Pro 8600 Plus will not send or receive fax

      I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus.   The error code I get is Error 388 which is that a communication error occurred during fax transmission.  However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
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    Thank you.

    Hello,
    I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
    Good luck!
    I work for HP, However, I am speaking for myself and not for HP

  • OfficeJet Pro 8600 Plus fried by thunderstorm - how can I removed ink cartridges

    A thunderstorm last week fried the power supply of my OfficeJet Pro 8600 Plus. The printer is beyond economical repair so I have ordered a new printer.
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    This question was solved.
    View Solution.

    Hello ,
    Welcome back to the HP Support Forums!
    Sorry to hear about the Officejet 8600 taking that kind of damage in a storm. Regarding the inks not being accessible, the only thing I can think is to reference the carriage jam support guide.
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    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Colormanagment Officejet Pro 8600 Plus

    I am a amature Photographer and for me it's important that the colors of my prints are accurate.
    I recently bought a colormunki Photo to set up my monitor and printer.
    I'm using a Imac with OSX 10.9.
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    Luc

    Hello @LucVA , and welcome to the HP Forums!
    I see you are looking to adjust the color managment.  I would like to help.
    I would recommend the following document:
    Mac OS X: 10.5.x and later - Changing ColorSync Color Profiles From The Driver
    Please let me know if you have any questions.  Thanks for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

    i have an hp officejet pro 8600 plus.  had it for 6 months or so.  intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices.  recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes.  but then it stops working.  it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
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    Hi henryje,
    Sorry to hear you are experiencing these issues. I would be glad to help.
    Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
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    Say Thanks by clicking the Thumbs Up in the post that helped you.

  • Can the mac air print to HP OfficeJet Pro 8600 Plus Wireless e-All-in-One?

    Can the mac air print to HP OfficeJet Pro 8600 plus Wireless e-all-in-one?

    AirPrint is an iOS 5 protocol.  It is not used on the Mac or Lion.  What you *can* do is add the wireless printer to you network and print from the mac using that.

  • HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

    Dear support team,
    I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
    Any recommends?
    Thank you in Advance.
    Best regards
    Conny

    Hi Conny,
    Welcome to the HP Support forums.  I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
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    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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