My old email address is preventing me from accessing my ipad

I changed my apple id for itunes and icloud.  everything was fine with my "Iphone" but my "Ipad" still had the OLD user id for Icloud only.  I tunes was fine.  I could not back up to icloud and I was getting nuisance pop ups continuously telling me to enter in my password for the OLD user id.  I tried the password which did not change and that did not work.  I went onto itunes with my ipad plugged into my computer, ITunes said it does not recognize my device and to "restore to factory settings and try again"  I restored my ipad to factory settings, now I can't get into my ipad at all.  I can't get past set up because it remembered my OLD user id and is asking for a password which I don't know.  The password should not have changed.  I tried logging into apple to reset the password using my OLD user id but it is not accepting my security questions!  I KNOW MY SECURITY QUESTIONS so why is this not working!!!!

Try calling Apple support,and booking a phone call from support.Had the same problem,they talked me through changing new e-mail/password, to old e-mail address and password change,for iCloud. Then reverting back to new log on settings.

Similar Messages

  • How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?

    How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?
    Pretty much the the email that I used (but didn't verify) to create my iCloud account was hacked and now I can't remove it from my iCloud account due to the iCloud password also being changed by the same person and the fact I had "Find my iPhone" app on my phone also??? I had to change my iTunes email as well but that was far easier so yeah :S.
    Please help. I live in NZ, out in the country, so reception is rare and so is getting into the nearest town that has an Apple Store.
    Thanks

    If you truly change your existing Apple ID's email address to a new email address, follow these instructions: iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    If you created a whole new Apple Account because you couldn't access the old one after being hacked, you will need to contact the Apple Account Security Team. Apple ID: Contacting Apple for help with Apple ID account security

  • My icloud is registered to an old email address i no longer have access too - I now have a new Apple ID

    my icloud verified email is an old email address i no longer have access too - as it was register to an old employer.
    i have a new Apple ID (email address) - but when trying to register my icloud to my new email address it says that i have to
    verify with my old email account...? - is there a work around to this at all so that i can use my icloud contacts/photos/calender etc again..???
    thanks - all help is appreciated !!

    if you in iTunes on your computer click on the menu called store
    and look at the second from the bottom menu item [view account<X>] is the X the wanted appleID?
    and if it's not have you tried to click on the item above it called sign out and then sign in with the wanted appleID?

  • HT5312 I set up an icloud on an old email address that I can't access anymore. So I created a new account as I couldn't remember the security question answers for the old account. My iphone links to the old account. How do I change it to the new one?

    When I set up the icloud I was using my then email address. My email address has now changed.
    I tried to access under the old email address to change it to a new email address but I couldn't remember the security questions and as I can't access the old email address, I can't change it. So to solve the problem I set up a new account under the new email address. The only problem is my iphone is still asking for the old email address password which doesn't work.
    How do I connect my iphone to the new account as it wont let me delete the old account on the iphone without the password (which as mentioned above doesn't work)?

    Content and Apple IDs -
    Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID.

  • My ipod has an old email address so i can not access my apple id

    my ipod apple id was set up on an email address that I no longer have so i can not access this device to transfer data contents to my new phone

    Thanks!  I wondered if that was the issue.   Thanks for saving me from a bunch of time-wasting! 

  • Icloud problem. It is associated with icloud on my old email address.  How can I access this?

    Icloud problem.  The icloud address is my previous email and I can't access this and it won't recognise my date of birth so can't sign in. 

    Hey Lilyrose14,
    Welcome to the Apple Support Communities! It sounds like you are experiencing multiple issues with your iCloud/Apple ID account. It may be best to contact us so we can look into this in a more personalized support experience:
    Contact Apple for help with Apple ID account security - Apple Support
    http://support.apple.com/en-us/HT5699
    Thanks,
    Matt M.

  • Clearing old emails addresses on iPhone

    Is there any method to clear old or incorrect email addresses to prevent them from popping up in auto fill?

    Thank you but that isn't what I meant. When I write an email on my iphone, several email address for the same person will pop up while I know only one is still good.  It's no longer in my address book but continues to show up.  After more investigating, I found out that prior to version 7, there isn't any way to delete old email addresses unless you reset the phone. With version 7, there is a button next to any email addresses that may pop up that are no longer relavent.  If you click on the button, an option is to delete it. You can also create a contact using it if wanted.  So, I appreciate your help. Maybe my research helped you out! 

  • HT1911 How do I get my Ipod touch 4th generation to change my email address? I have updated my account on Itunes, but when I go to purchase or update it still shows my old email address.

    I recently chenged my email address on Itunes. When I plugged in my Ipod 4th generation Itouch, it still shows my old email address.
    It syncs everytime, but the old email address is keeping me from making other purchases. How do I fix this?

    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)

  • HT4436 When I first purchased an iPhone, I used an email I no longer have access too when creating my account.  I've changed this email for my regular iTunes account, but the cloud defaults to the old email address as the account.  How do I change this?

    How do I change an iCloud account using an old email address I no long have access too?

    Welcome to the Apple community.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • I am trying to change some settings in my Apple and I do not remember my security question answers. When I click on sent a reset email, an old email address (no longer accessible ) comes up. This email address is nowhere in my profile. Ideas??

    I want to change some security settings in my Apple ID and it asks to answer some security questions that I have no clue why I am answering them wrong. So then I check off send a reset email to change them and the email address comes up with an old email address I no longer can access. That email address is nowhere in my profile! My profile has 3 email address that are active but not this one. HELP... Thank you so much beforehand

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (121062)

  • My old email address has expired and i cannot retrieve my security answers

    i cannot purchase apps on my ipod touch as when i do it goes through security questions which i had set up using an old email address for which i cannot access anymore..any suggestions.
    thanks

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92103)

  • Have searched Forums for quite some time now. Cannot find a correct answer to: how do I prevent my old email address from appearing as the "from:" address

    Have searched Forums for quite some time now. Cannot find a correct answer to: how do I prevent my old email address from appearing as the "from:" address when I use a "send this" link on a webpage/news article. The email window opens and automatically inserts my old Hotmail address instead of the Yahoo address I've used for a long time. (The drop-down won't let me change it or delete it.) Thanks.

    Do you get a drop down list with suggestions if you clear that "from" field and click elsewhere on that page to move the focus off that field and then double-click again in that field or start typing the first letters of that unwanted email address?
    Use these steps to remove saved (form) data from a drop down list:
    #Click the (empty) input field on the web page to open the drop down list
    #Highlight an entry in the drop down list
    #Press the Delete key (on Mac: Shift+Delete) to remove it.
    *Form History Control: https://addons.mozilla.org/firefox/addon/form-history-control/
    *Tahoe Data Manager: https://addons.mozilla.org/firefox/addon/data-manager/

  • How do I change my alternate apple id from the old email address I no longer use? I am not given an edit option. Thx

    How do I change my alternate apple id which is an old email address I no longer use? I am not given an edit option. This old email address has already been removed from alternate email options but does not want to leave the alternate ID position! Thx

    Your apps were purchased under the old ID, so they will have to be deleted and re-purchased/downloaded under your new one.

  • How can I delete an old email address from autofill?

    I have an old, (email address that is not in my address book) that is constantly showing up in my autofill when I want to send an email and it is driving me nuts.  I've tried restoring my phone; clearing prevous receipents list.  Can anyone please help??????

    The only way to erase this data is to restore your phone as a new device in iTunes, NOT from backup. All data on your phone will be erased, including these email addresses. Follow this by syncing your iTunes content & other data back to your phone. You have to decide if it's worth going through this or just living with it.

  • How do I remove an old email address from my apple ID account?

    How do I remove an old email address from my apple ID account?

    Depending upon the address (some Apple addresses can't be removed) then you may be able to remove it by logging into the account via the 'manage your apple id' link on http://appleid.apple.com

Maybe you are looking for