My 'old' files have been backed up onto time capsule (Leopard), I have upgraded to Lion (thro snow leopard) and now checking back to retosre some old files i can't see or access beyond the date I upgraded to Lion? Help please?

Use the manual methods.. but it is possible for TM to wipe the old files in trying to fit into the space.
Try Q16.. but read all the section 14-17
http://pondini.org/TM/FAQ.html

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I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet. I get a dialogue box saying the QuickTime plugin has failed. I have tried to download the latest plugin but this doesn't work. Can anyone help?

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet using either Safari or Firefox. I get a dialogue box saying the QuickTime plugin has failed. Can anyone help?

Is this what you downloaded: iTunes 10.7?
When the update fails what if any error report do you get, specifically? Please do this before trying again:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

I have been filling up my internal memory on my laptop after years of video editing. I now want to export all this footage to an external hard drive. What is the proper way to do this.

I have been filling up my internal memory on my laptop after years of video editing. I now want to export all this footage to an external hard drive. What is the proper way to do this.

Are the videos being stored in iMovie or another application? Have you exported/shared the video? If the video is in iMovie what version of iMovie are you using? Give as much info as possible, and you may also want to post the question in the iLife section of this forum since more people with video skills will be reading the iLife/iMovie threads.

I just upgraded my system to Mavericks X and now none of my CS6 programs will launch, What can I do short of reinstalling CS6?

I just upgraded my system to Mavericks X and now none of my CS6 programs will launch, What can I do short of reinstalling CS6?

probably nothing helpful. migrating adobe apps doesn't always work, and if it doesn't work you're better off uninstalling, cleaning and reinstalling per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

HT2534 but i have problem in step 13. i can't see step(13) because the red box that has this message "please contact itunes support to complete this transaction" apears. plz help me how can i pass this step

but i have problem in step 13. i can't see step 13 because the red box which has this message " please contact itunes support to complete this transaction" apears. plz help me how can i pass this step

You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided.
Regards.

My pc broke, and now i need to trnsfer again to itune, how can i do this without lose the info

My pc were broken, and now i want to sincronize again my ipod, but i don´t want to lose the info that i have it, how can i do?????

you have a new iphone and an old iphone right? take both to your cellular provider and tell them you need back up assistance on your new phone to get your contacts. Make sure to bring both phones

Time Machine won't back up onto Time Capsule

I upgraded to Mountain Lion last week, and Time Machine won't back up to my Time Capsule. When it fails, I get the message:
Time Machine couldn't complete the backup to "Tom's Time Capsule".
The backup disk image "/Volumes/Data/TomsMac.sparsebundle" could not be created (error 60)
I sometimes get the same message, but with "error 17"
I also get the following error message popup (even though the disk is the one in my Time Capsule):
The disk you inserted was not readable by this computer.
The popup offers three choices: Initialize, Ignore, Eject.
My local Apple Store Genius concluded that the problem must be with the Time Capsule, so I bought a new one. That didn't fix the problem.
Time Machine Buddy messages:
Starting manual backup
Attempting to mount network destination URL: afp://Tom%[email protected]/Data
Mounted network destination at mount point: /Volumes/Data using URL: afp://Tom%[email protected]/Data
Creating disk image /Volumes/Data/TomsMac.sparsebundle
Error 60 creating backup disk image
Failed to create disk image /Volumes/Data/TomsMac.sparsebundle, status: 60
Backup failed with error: 20
Failed to eject volume /Volumes/Data (FSVolumeRefNum: -108; status: -47; dissenting pid: 0)
I did Repair Disk Permissions and Verify Disk and everything's OK.
I erased the Time Capsule using AirPort Utility and did a hard reset on the Time Capsule.
I did a re-install of Mountain Lion and that didn't fix anything.
My MacBook Pro is accessing the Time Capsule wirelessly, as it always has.
Help!

Just to be sure, we're talking about a Time Capsule -- not an AirPort Extreme connected to an external hard drive. Right?
If so, proceed as follows.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

When I copy and paste the data from a web site in to excel, it comes in one big splurge - ie it is not 'delimited' - and I can't see how to delimit the data into cells. In Explorer, the data is delimited. Any clues ? John

see above

A couple of options:
# When pasting the data into Excel use Paste Special, and choose either Text or Unicode Text.
# Use the Dafizilla Table2Clipboard extension to copy the data - https://addons.mozilla.org/firefox/addon/dafizilla-table2clipboard

I have been using firefox on this computer for four years. last night you forced an update, and now i get a message saying it isnt possible to use firefox wtf

i have been using firefox on my computer for four years. now you force an update i didnt even want, cuz everything was FINE already, and now if i try to use firefox, it says it cant even be used on my computer. i want to watch my shows, i dont want to spend hours resetting things up or waiting for an email to tell me what im supposed to do. why in hell do you force updates when things are working just f-ing fine, that make everything worse, why cant anything that works ever just be left alone to work.

hello, the last version that was compatible with os x 10.4.11 is firefox 3.6.28 - you can download it from here: [http://www.mozilla.org/en-US/firefox/all-older.html]
[https://support.mozilla.org/en-US/kb/install-firefox-mac?s=installing&r=7&e=es&as=s#os=mac&browser=fx35 Install Firefox on Mac]
afterwards please disable automatic-updates in preferences > advanced > updates so that it doesn't happen again...

Beyond the flashing Finder/Folder at startup help, please

I have a G4-867 updated with a Giga Dual 1.33 processor + 1.5G RAM, a SATA PCI expansion card with 2 internal HD's (250G & 750G), one with 10.4.9, the larger with 10.4.10. Also, a firewire/USB expansion card. Software UTD, permissions repaired, PRAM reset. Tech Tool Pro finds no problems. No problems with this set up for >2 years.
Recently, system seems to be sluggish & I'm having to force quit applications with some increasing frequency. The "You need to restart your mac" grey box came up once ~1 week ago.
Today after a force quit & several reboots (including PRAM reset), the flashing folder/finder continually re-appeared at start-up. When rebooting with "option" depressed, the 2 HD's with OS 10 are recognized, can be selected & start-up occurs.
Is this a sign of the SATA PCI card starting to fail, is a RAM chip potentially a culprit, the USB/firewire PCI card or is one of the HD's starting to fail. Or something else?
Comments/suggestions appreciated!

Hi
The flashing folder at startup may be normal after a PRAM reset. I'd imagine the OS X startup disk choice must be held in the PRAM, it can't be held on the disk otherwise it would be a catch-22. If you'd left it for a while it may have eventually found a bootable volume and started up okay. You'd then have to reselect the startup disk in the relevant OS X system preference.
In terms of freezing applications and kernel panics, I'd start by checking the basics. To ensure it's not heat related I'd check all the ventilation holes are free from dust etc and all the fans (case, power supply and processor) are still spinning. You could try using the computer with the case open temporarily to check this, which may also result in it running cooler anyway. To ensure it's not memory related I'd remove any third party DIMMs, and then finally the factory installed DIMM by swapping it out for one of the others. I assume you still have plenty of free space on the hard drives, especially the one containing OS X? Ideally I'd always try and keep at least 5GB free on the boot volume for the virtual memory and temporary files etc.
I hope this gives you a few starting points.
Message was edited by: Rodney Culling

How to change file ownership/permission on Airport Extreme Time Capsule

I have a 3TB Airport Extreme Time Capsule that currently have a folder with a number of files. The problem is it won't let me delete some of these files because I don't have permission. On a mac it would be trivial to either take ownership or change my permissions. Any ideas on how I can do this on the TC?

niblettes wrote:
I only know what OSX tells me -- so my information is only as good as its messages.
Locked files seem like a good possibility though.
Your first post seemed to say that some specific files couldn't be deleted. If you know any of their names, see if one is locked. if not, that isn't the problem. If it is, unlock it and try to delete. If it still won't delete, that's not the problem, either (or at least not all of it).
How can I just make all file unlocked since I have no idea which of the tens of thousands of file are at fault?
I know in OSX its easy to change permissions on a folder and then propagate that change to all child foders and files. Does locking/unlocking work the same?
If you don't know of any specific files, try creating one, locking it, then seeing if you can delete it.
There doesn't seem to be any way to unlock all files in a folder.
Do you want to delete everything on the TC? If so, just erase it with Airport Utility -- only takes seconds.
EDIT: These files wouldn't be in Time Machine backups, would they? If so, you can only delete entire backups via the Finder, not individual files or folders. But the message OSX usually sends when you try that says so fairly clearly.
Message was edited by: Pondini

After having upgraded my MacBook to Snow Leopard, the following error message pops when I try to access iTunes: "The file iTunes Library.itl cannot be read because it was created by a new version of iTunes". I cannot now access iTunes. How can I resolve

After having upgraded my MacBook to Snow Leopard, the following error message pops when I try to access iTunes: "The file iTunes Library.itl cannot be read because it was created by a new version of iTunes". So, now after the upgrade, I cannot access iTunes. How do I resolve this??
Thanks

zepel has it, but perhaps some more detail will help.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

I have a mac os 10.5.8, i want to upgrade to mac os snow leopard, can i keep all my files (documents, music on itunes) without backing up all the files first on a external device prior to the upgrade?

I have a mac os 10.5.8, i want to upgrade to mac os snow leopard, can i keep all my files (documents, music on itunes) without backing up all the files first on a external device prior to the upgrade?

I strongly advise against upgrading the OS without first making a backup. Were something to go wrong you would lose all your files without the backup. See:
How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
Insert OS X Installer Disc into the optical drive.
Restart the computer.
Immediately after the chime press and hold down the "C" key.
Release the key when the spinning gear below the dark gray Apple logo appears.
Wait for installer to finish loading.
E. If updating:
Download and install update(s)
Use Software Update, or
Download standalone updater(s).

When back up to time capsule I get the message no access to backupcopyfiledisc/Volume/data/imac.sparsebundle ( error - 1 )

When back up to time capsule I get the message no access to backupcopyfiledisc/Volume/Data/Terjesumac.sparsebundle ( error-1)

Try #C17 in Time Machine - Troubleshooting for known fixes. Works for me as well.
http://pondini.org/TM/Troubleshooting.html

I have been using Adobe Photoshop Elements on an older Mac...just bought Mac Mini and migrated all my files...but 4.0 Does not work....can I upgrade PSE 4.0 to PSE 13?

I have been using Adobe Photoshop Elements on an older Mac...just bought Mac Mini and migrated all my files...but 4.0 Does not work....can I upgrade PSE 4.0 to PSE 13?

Yes, any version of PSE qualifies for upgrade pricing, but if you're in the US you might want to consider running the trial for now and waiting for the black friday specials, when the full version will be a lot less than the adobe upgrade price.

My 'old' files have been backed up onto time capsule (Leopard), I have upgraded to Lion (thro snow leopard) and now checking back to retosre some old files i can't see or access beyond the date I upgraded to Lion? Help please?

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