My old iPad icloud account has an old account name that I no longer subscribe to and will not let me access it. I need to in order to transfer my info to my new iPad. It won't let me change the account name to access the icloud.

I am updating my iPad from first generation to fifth. I can access my app store info with no problem, but I cannot access iCloud. It has an account name that is greyed out and it's an account name of a service we no longer subscribe to. I keep getting a window that says user name or password is wrong, but it only gives me an option to enter a password that doesn't match up with that old account name. I need to transfer to the new ipad, but how do I get cloud access?

You need to reset the password for the "old" account, and then use that to turn off iCloud.  Then you will be able to sign in with your new ID.
You can reset your password at iForgot.apple.com.
If you don't know the answers to the security questions, you will need to start there.
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

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