My old iPhone crashed and i went to apple today to get a new one. The new one they gave me wont connect to my iTunes and activate. It gives me a message on iTunes that says "We're sorry, we are unable to continue with your activation at this time." help.
It wont let me do anything on the phone except make emergency calls and it has a message saying "restore needed. iphone cannot make or recieve calls. restore from iTunes." The tech people i called and verizon didnt know what to do. i'm very confused. i restarted the phone, restarted my computer, updated my itunes and everything and nothing has worked.
Hmm, well... iTunes trys to activate your iPod using the Apple server to make sure you have bought it legit.
Two things come into my mind:
1) Your iTunes can't access the internet.
2) Apples activation servers are down.
That's just my cents, maybe anyone else has an idea.
Similar Messages
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when i try to activate itunes on my iphone it continues to say "We're sorry, we are unable to continue with your activation at this time." and now my phone has stuck. what happened?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
I can't sync music to my iphone. It just says "We're sorry, we are unable to continue with your activation at this time."
I am in exactly the same problem here as this person. Exactly the same problem.
No, it was not jailbroken. And now because it's in this loop, there's no ability to restore and such on itunes as the only option now is ever 'eject'. -
i tried to restore wont work it says (We're sorry, we are unable to continue with your activation at this time.) please help i have take it to school tommorrow to a friend i have 6 hours help FAST
plus the iphone isnt mineDiscussing jailbroken iPhones is against the T&C of use of this forum. We need to stop here itself.
Bye. -
Assist to help on my iphone when trying to restore and update. Is state "We're sorry, we are unable to continue with your activation at this time". How am i going to restore back? As my iphone unable to use now.
Which version of the app Cydia are you using?
Has your iPhone been jailbroken? -
I recently got this Ipad2 in hopes for a working device. I had originally stated it up by syncing it on my sisters pc but by doing so the app store on the Ipad automatically gave me her husbands Apple ID instead of my own. I'm well aware that by syncing with her Itunes library something like this may have come as a result of it. So, I took it home and tried reseting it to its factory settings so that I was able to put up my own Apple ID and download some fun and helpful apps. I connected it to my notebook and had Itunes reset it which made it download something that took more than half an hour to do. It had told me that once it was done downloading this it would automaticlly set the Ipad back to its original state. It did no such thing. Now im trying to start the thing up and Itunes keeps telling me its unable to do so at this time. If you have had a similar situation and know of a possible solution please respond to my question. Much appreciated.
Try a manual install, as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
dear sir i have update my i phone but now while activiting it its give problem so plz help me. my IMEI NUMBER IS 012261006051506 AND SERIAL NUMBER IS 86046SUCEDG
You either don't have a SIM in the phone, which is required to activate it, or the phone was hacked to unlock it and is now a paper-weight.
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HT1688 we're sorry we are unable to continue with your activation at this time
we're sorry we are unable to continue with your activation at this time اhelp me
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier? -
Trying to sync an old iPhone to iTunes and error message in iTunes appears: "We are sorry, we are unable to continue with your activation at this time" so unable to sync.
How long has this been going on?
If more than 48 hours, then try a different computer. -
when i connect my iphone 3Gs to itunes in my computer they say, they have an update for my iphone ios 5 to ios 6.1, this is the message that apear in my itunes, We're sorry, we are unable to continue with your activation at this time.Ask your question. what should i do for now for iphone didnt activate of itunes?
Ask the person who owns the iPhone.
Which version of Cydia appears on the iPhone - the one
with the black and white icon or a different one?
If it was jailbroken, contact the developers of the jailbreak.
Not all jailbreaks can be completely removed.
Google may provide some direction. -
need help with my iphone 4 i try to update last five days but after updating to 6.1.2 it says that
We're sorry, we are unable to continue with your activation at this time. Please try again later, or cIf the iPhone was hacked and unlocked via unofficial means, it has become locked again. Insert original SIM in the phone to activate with iTunes.
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what I can do? I try to update my iphone 4 and I get this message on my computer itunes: Sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care.
Contact your Carrier...
Also see this discussion.
https://discussions.apple.com/message/21189708 -
i have some software problem, so i resear my moble through i tunes after install factory settings i got this message, we are sorry we are unable to continue with your activation at this time, please try again later or contact customer care. no i cant don any thing with my phone.
Is your phone jailbroken or ever been hacked?
Was it previously locked to a different phone carrier than the current one your on now? -
My iphone 3gs software of ios updation time iphone restart. then strat the phone but phone is not strating normal like previous version.
1. selection country
2.next region select india
3 then for wifi and select connect to itunes but that time message is came "We're sorry, we are unable to continue with your activation at this time" at present my iphone 3gs not working previous version.https://discussions.apple.com/message/21709610#21709610
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after updating my iphone 3gs to ios6 a message "we're sorry, we are unable to continue with your activation at this time." pls help
I have the same problem after updating to the latest iTunes. I purchased an iPhone 4S this past summer and gave my 3GS to my 6 year-old minus the SIM card-- an instant iPod Touch. Things were fine until the latest version of iTunes 11.0. Until I updated to 11.0.1, iTunes would not even "see" the iPhone.
How do I get past the insistence to activate the phone? Right now, it's a useless brick.
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