My one-month old MacBook Pro won't connect to the internet?

I called the service provider, it is neither our modem nor our internet. The PCs in the house work fine, but a couple housemates and myself own Macbooks, and although they find the network, they do not connect. I've heard it's just some problem that randomly occurs for Macbook users and has no actual solution other than luck. I was wondering if this is a false rumour, and how to go about fixing it? I've reset the modem, router, and computer multiple times to no avail.  If this is true, I will be the first one in line to sell my Macbook Pro back.

Hello Rattisate,
Sorry to hear you are not able to connect to Wi-Fi on your MacBook Pro.  I would be concerned about this too.  You can find information on how to troubleshoot this in the following article:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Follow the steps in the section labeled, "Symptom: My Mac does not connect to the Internet."
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Similar Messages

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    Hello Rattisate,
    Sorry to hear you are not able to connect to Wi-Fi on your MacBook Pro.  I would be concerned about this too.  You can find information on how to troubleshoot this in the following article:
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    http://support.apple.com/kb/HT4628
    Follow the steps in the section labeled, "Symptom: My Mac does not connect to the Internet."
    Thank you for posting in the Apple Support Communities.
    Best,
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    Hello Rattisate,
    Sorry to hear you are not able to connect to Wi-Fi on your MacBook Pro.  I would be concerned about this too.  You can find information on how to troubleshoot this in the following article:
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    Thank you for posting in the Apple Support Communities.
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    Message was edited by: GStreakT

    GStreakT:
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  • One month old macbook pro got hang(freeze) once, and kernel panic once: should i need to take some actions or its ok??

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    Interval Since Last Panic Report:  1184595 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    C5B363C1-4906-4416-995D-9E6844AB2293
    Mon Jul 23 02:10:19 2012
    panic(cpu 0 caller 0xffffff80002ff238): "vnode_rele_ext: vp 0xffffff800cb4d8b8 usecount -ve : -1.  v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:1711
    Backtrace (CPU 0), Frame : Return Address
    0xffffff807f7cb6d0 : 0xffffff8000220792
    0xffffff807f7cb750 : 0xffffff80002ff238
    0xffffff807f7cb790 : 0xffffff7f80eab317
    0xffffff807f7cb7b0 : 0xffffff7f80eac071
    0xffffff807f7cba00 : 0xffffff7f80eacf22
    0xffffff807f7cba40 : 0xffffff800052ca84
    0xffffff807f7cbaa0 : 0xffffff80002fb9dc
    0xffffff807f7cbaf0 : 0xffffff8000313e06
    0xffffff807f7cbb90 : 0xffffff800030c990
    0xffffff807f7cbc50 : 0xffffff800030cf0e
    0xffffff807f7cbf50 : 0xffffff80005cd61b
    0xffffff807f7cbfb0 : 0xffffff80002daa13
          Kernel Extensions in backtrace:
             com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80ea a000->0xffffff7f80eaefff
    BSD process name corresponding to current thread: mds
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 31794466080938
    last loaded kext at 31452797715630: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f808c9000, size 57344)
    last unloaded kext at 31714808214502: com.apple.driver.AppleUSBCDC          4.1.17 (addr 0xffffff7f80833000, size 12288)
    loaded kexts:
    com.parallels.filesystems.prlufs          2010.12.28
    com.sophos.kext.sav          8.0.4
    com.parallels.kext.prl_vnic          7.0 15098.770637
    com.parallels.kext.prl_netbridge          7.0 15098.770637
    com.parallels.kext.prl_hid_hook          7.0 15098.770637
    com.parallels.kext.prl_hypervisor          7.0 15098.770637
    com.parallels.kext.prl_usb_connect          7.0 15098.770637
    com.apple.filesystems.msdosfs          1.7.1
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleIntelProfile          85.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.ntfs          3.10.1
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AGPM          100.12.42
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.2.0f3
    com.apple.driver.AppleMikeyDriver          2.2.0f3
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.26
    com.apple.driver.AppleIntelHD3000Graphics          7.1.8
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.5f11
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AudioIPCDriver          1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0
    com.apple.driver.AppleLPC          1.5.8
    com.apple.driver.AppleBacklight          170.1.9
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleSMCPDRC          5.0.0d0
    com.apple.driver.AppleUSBTCButtons          225.2
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11
    com.apple.driver.AppleUSBTCKeyboard          225.2
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.0
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.0.3
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AppleSDXC          1.2.0
    com.apple.driver.AppleUSBHub          4.5.0
    com.apple.iokit.AppleBCM5701Ethernet          3.1.2b2
    com.apple.driver.AppleEFINVRAM          1.5.0
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AirPort.Brcm4331          530.4.20
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleUSBEHCI          4.5.8
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.6
    com.apple.driver.AppleSMBIOS          1.8
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.driver.AppleIntelCPUPowerManagement          193.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.0
    com.apple.iokit.IOUSBMassStorageClass          3.0.1
    com.apple.driver.AppleProfileTimestampAction          85.2
    com.apple.driver.AppleProfileThreadInfoAction          85.2
    com.apple.driver.AppleProfileRegisterStateAction          85.2
    com.apple.driver.AppleProfileReadCounterAction          85.2
    com.apple.driver.AppleProfileKEventAction          85.2
    com.apple.driver.AppleProfileCallstackAction          85.2
    com.apple.iokit.AppleProfileFamily          85.2
    com.apple.driver.DspFuncLib          2.2.0f3
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.4
    com.apple.iokit.IOAudioFamily          1.8.6fc17
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.0f3
    com.apple.iokit.IOHDAFamily          2.2.0f3
    com.apple.driver.ApplePolicyControl          3.0.16
    com.apple.driver.AppleSMC          3.1.3d8
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d0
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.0.16
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.iokit.IONDRVSupport          2.3.2
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8
    com.apple.iokit.IOGraphicsFamily          2.3.2
    com.apple.driver.IOPlatformPluginFamily          5.1.0d17
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11
    com.apple.iokit.IOBluetoothFamily          4.0.5f11
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.2
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.2
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.4
    com.apple.driver.AppleUSBMultitouch          227.1
    com.apple.iokit.IOUSBHIDDriver          4.4.5
    com.apple.driver.AppleUSBMergeNub          4.5.3
    com.apple.driver.AppleUSBComposite          4.5.8
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.7
    com.apple.iokit.IOCDStorageFamily          1.7
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0
    com.apple.driver.AppleThunderboltNHI          1.5.5
    com.apple.iokit.IOThunderboltFamily          2.0.0
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IOUSBUserClient          4.5.8
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOUSBFamily          4.5.8
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          331.6
    com.apple.iokit.IOStorageFamily          1.7.1
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.6.8
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
    Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS31N
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4

    I have had a 15" Late 2011 model MBP since December and have never had a kernel panic.
    If I do I would take it in for a check up.

  • Brand new Macbook Pro won't connect to  wireless internet

    Hi all, I'm relatively new to the whole mac thing, but I have a problem. I got a macbook pro for college last week, and have been struggling to connect to the internet ever since. I notice other's are having issues too.
    So here's what's going on:
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    Please help, I have to use the internet for uploading videos and other heavy internet usages that my internet stick can't do (unless I want a $100 bill each month), and being tethered to my ethernet is kind of a bother.
    *I should also note I have a pc laptop that runs fine off the network (siemens se567), though setting it up also gave me issues.*
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    I'd suggest you repost over in MacBook Pro forum, and in Using OS X Networking.
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    http://docs.info.apple.com/article.html?path=Mac/10.6/en/11395.html
    http://support.apple.com/kb/TS1317
    http://www.apple.com/support/macbookpro
    People who are handy with networking issues and 10.6.4:
    http://discussions.apple.com/forum.jspa?forumID=1343

  • My Macbook Pro will not connect to the internet or bring up Safari!

    For the past couple of weeks my Macbook Pro has been having issues connecting to the internet and when it is connected it won't bring up Safari "You are not connected to the internet"
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    I brought the Macbook into the Apple store but of course it works perfectly when I bring it in there... HELP

    I also just realized it's also saying under the Airport status in System Preferences that the "AirPort has the self-assigned IP address ###.###.##.### and will not be able to connect to the internet."

  • My macbook pro will not connect to the internet via wifi or ethernet connection

    Hey guys just a few days ago randomly my 2011 macbook pro stopped connecting to the internet. My girlfriends macbook still connects fine as well as both of our iphones and my tv. Under network in system prefrences wifi is yellow and says self assigned ip, however ethernet says that it is connected with a green light but safari nor any other internet using applications will work. I even tried downloading google chrome from my girlfriends mac book and moved to my computer via flash drive but still no go on the internet. Please help me.
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    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac. 
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    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting. 
    Step 5
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    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output. 
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