My one month old macbool pro shut down unexpectedly and is not starting up the magsafe led is faint orange and flickering what to do now???will I be charged by apple istore ??? I'm very panicked please reply
My one month old macbool pro shut down unexpectedly and is not starting up the magsafe led is faint orange and flickering what to do now???will I be charged by apple istore ??? I'm very panicked please reply
Welcome to Apple Support Communities
It seems like your logic board is damaged. As your computer is in warranty, you will get your MacBook repaired for free if you take it to an Apple Store or reseller. Furthermore, you may receive a new MacBook
Similar Messages
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My MacBook Pro shuts down whenever I put it to sleep then put it in my briefcase and transport it. Then I have to reboot it again. Why does this happen?
Check this article http://support.apple.com/kb/HT1547 and this one http://support.apple.com/kb/HT2341?viewlocale=en_US
If it sounds like a RAM issue it could be one of the RAM chips has failed. You could try removing the RAM one at a time and see if it starts with one still installed. -
My MacBook Pro shut down unexpectedly and won't connect to wifi now.
My MacBook Pro shut down unexpectedly and won't connect to wifi now. All other devices in my house are connecting to the wifi just fine. The laptop just refuses to connect. Any ideas on how to fix this/what it might mean?
Try a SMC reset:
http://support.apple.com/kb/HT3964
Follow directions for "A battery you should not remove yourself"
Check the mage safe connector and port for any debris. -
Mac shuts down if I do not keep either the Fn, Command or control button held down ?
Hi. I have a mac book pro late 2011 model. I am running Mavericks but but I have a problem where my mac shuts down if I do not keep either the Fn, Command or control button held down. Also if/when this shut down happens I need to hold the shift-control-option keys to restart the mac.
Anybody got any advice for me ?
Many thanks
PaulTry resetting the SMC.
Barry -
The phone suddenly shut down!!! not starting again not reading on compute
the phone suddenly shut down!!!
not starting again
not reading on computeConnect your iPhone to a power source (computer, wall charger, etc) and hold down BOTH the power AND home buttons for about 10-15 seconds. If all goes well you should get an Apple logo. Try it even if you think it won't work, and patience is key: 10 seconds is alot longer than one might think.
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my macbook pro 13.3 (OS XLion 10.7.4) is one month old, few days ago it got freezed(hanged) at that time only 2 apps were running google chrome and xcode, i pressed power button (hold it for few seconds) to restrat.
Today when i opened the lid(as my mac was on sleep for last one hour- no apps except finder was running) i saw an error like this "mac encountered an error hold your power button for few seconds to restart......blah blah..something in other languages too", i think some where it used the word "kernel panic".
After restart mac said "your computer restarted because of a reason", below i have copy pasted the reason.
Please suggest me its(this behavior is) okie or should i take it to apple center?, also to note i have never played any game on my mac. Can any body suggest me why this kernel panic happened by seeing the reason below.
Now i am afraid to leave my mac at sleep with unsaved data and that was the exact reason i shifted from windows to mac.
Interval Since Last Panic Report: 1184595 sec
Panics Since Last Report: 1
Anonymous UUID: C5B363C1-4906-4416-995D-9E6844AB2293
Mon Jul 23 02:10:19 2012
panic(cpu 0 caller 0xffffff80002ff238): "vnode_rele_ext: vp 0xffffff800cb4d8b8 usecount -ve : -1. v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:1711
Backtrace (CPU 0), Frame : Return Address
0xffffff807f7cb6d0 : 0xffffff8000220792
0xffffff807f7cb750 : 0xffffff80002ff238
0xffffff807f7cb790 : 0xffffff7f80eab317
0xffffff807f7cb7b0 : 0xffffff7f80eac071
0xffffff807f7cba00 : 0xffffff7f80eacf22
0xffffff807f7cba40 : 0xffffff800052ca84
0xffffff807f7cbaa0 : 0xffffff80002fb9dc
0xffffff807f7cbaf0 : 0xffffff8000313e06
0xffffff807f7cbb90 : 0xffffff800030c990
0xffffff807f7cbc50 : 0xffffff800030cf0e
0xffffff807f7cbf50 : 0xffffff80005cd61b
0xffffff807f7cbfb0 : 0xffffff80002daa13
Kernel Extensions in backtrace:
com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80ea a000->0xffffff7f80eaefff
BSD process name corresponding to current thread: mds
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 31794466080938
last loaded kext at 31452797715630: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f808c9000, size 57344)
last unloaded kext at 31714808214502: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f80833000, size 12288)
loaded kexts:
com.parallels.filesystems.prlufs 2010.12.28
com.sophos.kext.sav 8.0.4
com.parallels.kext.prl_vnic 7.0 15098.770637
com.parallels.kext.prl_netbridge 7.0 15098.770637
com.parallels.kext.prl_hid_hook 7.0 15098.770637
com.parallels.kext.prl_hypervisor 7.0 15098.770637
com.parallels.kext.prl_usb_connect 7.0 15098.770637
com.apple.filesystems.msdosfs 1.7.1
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleIntelProfile 85.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.ntfs 3.10.1
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AppleBacklight 170.1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSDXC 1.2.0
com.apple.driver.AppleUSBHub 4.5.0
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleProfileTimestampAction 85.2
com.apple.driver.AppleProfileThreadInfoAction 85.2
com.apple.driver.AppleProfileRegisterStateAction 85.2
com.apple.driver.AppleProfileReadCounterAction 85.2
com.apple.driver.AppleProfileKEventAction 85.2
com.apple.driver.AppleProfileCallstackAction 85.2
com.apple.iokit.AppleProfileFamily 85.2
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.triggers 1.0
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.driver.AppleThunderboltDPInAdapter 1.8.2
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.driver.AppleThunderboltNHI 1.5.5
com.apple.iokit.IOThunderboltFamily 2.0.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4I have had a 15" Late 2011 model MBP since December and have never had a kernel panic.
If I do I would take it in for a check up. -
My macbook pro shuts down unexpectedly
I've had my Mcabook Pro for 4 years now, and its shuts down unexpectedly, like at times when im working on GarageBand and on other programs, when i leave it for 10 to 20 minents i come back and click on app it just shuts down without warning.
I gave it the up date and it still happens and it shuts down with or without the battery in it.
At 1st i ask the the guys at the Apple store and to see what can i do and they said,( your battery is old and you will need a new one, but you can run it without the battery. ), So i went home and took out the battery my self.
Here is the lnik to the what the Error is that i get when My Mac restes
http://gyazo.com/7229d0601b616cb0f47190c9364798db
http://gyazo.com/f7d24a2758204bb934aee0bca47d8465
http://gyazo.com/9377aeeba5d45fe462fb73f65c750412
http://gyazo.com/35bfc204cb36eacdcd43eb85b98d74fd
What can i do guys?
Battery Information:
Charge Information:
Charge Remaining (mAh): 0
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 0
Health Information:
Cycle Count: 0
Battery Installed: No
Amperage (mA): 0
Voltage (mV): 0
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 90
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 90
Sleep on Power Button: Yes
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
GPUSwitch: 2
PrioritizeNetworkReachabilityOverSleep: 0
Battery Power:
System Sleep Timer (Minutes): 180
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 180
Sleep on Power Button: Yes
Wake on AC Change: No
Wake on Clamshell Open: Yes
Display Sleep Uses Dim: Yes
GPUSwitch: 2
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
Charging: NoThe power supply is clearly not reading the battery correctly, or the battery is not of the correct type for it to be able to read it. Bring it in for service to investigate these possible issues.
The CMOS (PRAM battery or Capacitor) may also be expired after 4 years time, if that's what you have. -
Acrobat X Pro shuts down unexpectantly
Acrobat X Pro shuts down when the comments pane is clicked. Windows XP 32bit, Office 2007. I don't have any issues on the XP 64bit install just on all my XP 32bit installs. A couple machines show a generic error and others just close the program. Any ideas?
ThanksDoes it crash? Will it be possible for you to share the crash dump with us?
Method for generating the crash dump:
1) Install 32bit windbg from internet.
2) Launch the command prompt
3) Navigate to folder "cd C:\Program Files\Debugging Tools for Windows (x86)"
4) Type "windbg -I" and press enter
5) Now do the steps to reproduce the crash. (Launch Acrobat and click comments pane)
6) After it crashes observe if a windbg window is launched with the crash details. Click Yes if it asks you to save it.
7) A windbg window will open with a rectangular text box at the bottom of it where you can type text.
8) Create a folder "C:\labfiles"
9) In the text box mentioned in step 7 enter the following: .dump /ma c:/labfiles/AcrobatCrash.dmp
10) Press enter.
11) Share the file @ C:\labfiles\AcrobatCrash.dmp
Thanks in advance.
-Abhilasha -
MacBook Pro shut down unexpectedly.
I have a MacBook Pro 2.16 GHz Intel Core duo running Snow leopard 10.6.8 that shut down unexpectedly on battery power. What can I do to fix this problem?. I hardly use the battery and I had it replaced not too long a go. Any thoughts please. What can I do to fix this serious problem?.
Carlos,
Your machine can shut down for any number of reasons, some normal. We have determine between "unexpected but normal" and "unexpected but problematical.
If your MBP's battery hits 0%, the HD will shut down automatically; simply plug in your MagSafe adapter to restore the charge. In other cases, Energy Saver may shut down your machine if it's not being used for a certain amount of time; check your Energy Saver preferences to set the times.
Some problems are more problematical. The Power Supply regulates power to your MBP, and you may notice unexpected drops in power if it's damaged.
In short, you may want to visit your local, friendly Apple Store if you notice this incidents. But before doing so, be disciplined in your research, and note when the shut downs occur, and under what conditions. If you can, also log the amount of power remaining in your battery when the problem happened. That way, the Apple staff will be able to read the statistics and figure out the problem more easily. -
Macbook Pro Shuts Down During or Soon After Start-Up
My macbook pro shuts down after booting up. Sometimes it makes it to the desktop, but sometimes just to the gray screen. Also, at desktop, it asks if I want to shut down. Is something pressing on the shutdown button? Any help on what to do?
Try resetting the SMC.
-
My mac book pro shuts down just after it is started
My MacBook Pro shuts down straight after it has been started. A bar appears at the bottom of the screen that I've never seen before! A tiny part of it is filled, it disappears and the machine shuts down.
My suggestion is to work through the options here -> If your Mac won't turn on - Apple Support
-
15" Macbook Pro shuts down unexpectedly
Recently, my MBP has been shutting down unexpectedly and then the front light will flash 3 times.
I have been searching for any insight but have not found the right answer.
The MBP is running Mac OS X, version 10.6.8, 2.4 GHz Intel Core 2 DuoMay be the RAM is not seated properly.
If that is not the case, take it to the Apple Store for evaluation and repair.
Best. -
My one-month old MacBook Pro won't connect to the internet?
I called the service provider, it is neither our modem nor our internet. The PCs in the house work fine, but a couple housemates and myself own Macbooks, and although they find the network, they do not connect. I've heard it's just some problem that randomly occurs for Macbook users and has no actual solution other than luck. I was wondering if this is a false rumour, and how to go about fixing it? I've reset the modem, router, and computer multiple times to no avail. If this is true, I will be the first one in line to sell my Macbook Pro back.
Hello Rattisate,
Sorry to hear you are not able to connect to Wi-Fi on your MacBook Pro. I would be concerned about this too. You can find information on how to troubleshoot this in the following article:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Follow the steps in the section labeled, "Symptom: My Mac does not connect to the Internet."
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
Macbook Pro shuts down unexpectedly while on battery
My Macbook Pro will shutdown without warning when the battery level gets somewhere around 50%. This system is only 1 year old and the battery information shows a cycle count of 163. Is this the standard lifespan of a Macbook battery these days? Is anyone else experiencing this after one year?
Hi !
I have the same problem with my new Macbook Pro 17. Right now I am trying the described calibration procedure but I am not sure if can do this right. Step 4 in ths procedure tells me to
"Continue to keep your computer on until it goes to sleep. Save all your work and close all applications when the battery gets very low, before the computer goes to sleep."
But my computer never goes to sleep when the battery is low. It always shuts down when the battery reaches about 25 %. Will the calibration procedure still work ?
What frightens me is the output of the System Information (sorry all in german) :
Batterie-Informationen:
Informationen zum Batteriemodell:
Seriennummer: DP-bq20z951-3a65-6550
Hersteller: DP
Gerätename: bq20z951
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware-Version: 0042
Hardware-Version: 0001
Batterieversion überprüfen: 0119
Informationen zum Ladezustand:
Verbleibende Ladung (in mAh): 8744
Vollständig geladen: Nein
Batterie wird geladen: Ja
*Volle Ladekapazität (in mAh): 9396*
Informationen zum Batteriezustand:
Anzahl der Zyklen: 8
Bedingung: Batterieüberprüfen
Batterie ist installiert: Ja
Stromverbrauch (in mA): 2568
Spannung (in mV): 8332
It tells me that my full capacity is 9396 mAh. Shouldn't this be something like 12000 mAh ? At least this is what I read in other posts. Will this value also be influenced by the calibration procedure ?
Greetings from Germany
Ralph -
Macbook Pro shutting down unexpectedly after new OSX 10.9 download.
I bought my MacBook Pro in mid 2010 area. I had 10.6.8 version on it. I recently when the new operating system came out, I decided to upgrade and download it. Everything was fine, nothing slowed down or changed. However, recently my computer has shut down every couple of weeks or so unexpectadly then rebooted all on its own and have everything I was working on be back to where it was. I copied the code down to try and figure it out. Nothing has come up in Google, so I'm wondering if anyone here would be able to help. As a last resort, i'm going to probably have to factory reset my computer, but if anyone knows what is going on, i'd love the help. Here is the error report code I recieved:
Anonymous UUID: 442CAB83-A2FA-F415-1655-EE71A2D0CF30
Mon Nov 18 09:52:03 2013
panic(cpu 2 caller 0xffffff7f95353fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b287c000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff808fb73140 : 0xffffff8013022f69
0xffffff808fb731c0 : 0xffffff7f95353fac
0xffffff808fb73290 : 0xffffff7f93a1c53d
0xffffff808fb73350 : 0xffffff7f93ae8d9e
0xffffff808fb73390 : 0xffffff7f93ae8dfc
0xffffff808fb73400 : 0xffffff7f93d6d5be
0xffffff808fb73530 : 0xffffff7f93b0cd41
0xffffff808fb73550 : 0xffffff7f93a2308d
0xffffff808fb73600 : 0xffffff7f93a20bae
0xffffff808fb73800 : 0xffffff7f93a21af6
0xffffff808fb738e0 : 0xffffff7f94989ba2
0xffffff808fb73920 : 0xffffff7f9499955f
0xffffff808fb73940 : 0xffffff7f949c751b
0xffffff808fb73980 : 0xffffff7f949c757b
0xffffff808fb739c0 : 0xffffff7f9499eff5
0xffffff808fb73a10 : 0xffffff7f9496ad3e
0xffffff808fb73aa0 : 0xffffff7f94966cc7
0xffffff808fb73ad0 : 0xffffff7f94964816
0xffffff808fb73b00 : 0xffffff80134cb873
0xffffff808fb73b90 : 0xffffff80134cd76f
0xffffff808fb73bf0 : 0xffffff80134cb28f
0xffffff808fb73d40 : 0xffffff80130b6008
0xffffff808fb73e50 : 0xffffff8013026bb1
0xffffff808fb73e80 : 0xffffff80130139b5
0xffffff808fb73ef0 : 0xffffff801301e003
0xffffff808fb73f70 : 0xffffff80130c921d
0xffffff808fb73fb0 : 0xffffff80130f3e26
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f95346000->0xffffff7f95358fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f9533e000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f93924000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f936ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93978000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f95341000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f939cb000->0xffffff7f93c3afff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f936ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f939bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93978000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f93c45000->0xffffff7f93ef1fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f939cb000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f936ba000
com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 4949000->0xffffff7f94a13fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f936ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f939bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93978000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f939cb000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000012e00000
Kernel text base: 0xffffff8013000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 8494886786812
last loaded kext at 281937752172: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f95456000, size 65536)
last unloaded kext at 342903271204: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f95456000, size 57344)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMC 3.1.6d1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: Internal Memory Card Reader
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:Mid-2010 15" MacBook Pros - the bad NVIDIA GPU
If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.
Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff
dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff
dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…
So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. The unfortunate thing is that many people have passed the “three years from date of purchase” now and Apple is not honoring the free logic board replacement for many users. Some dealers seem to be making some exceptions for those past the three year mark, but don’t count on it…
Good luck,
Clinton
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