My one to one activation code is not working, how can I get it to work

I am trying to activate my membership for one to one, however after many attempts, it states it is not valid. What should I do?
Svetlana

Hi @twilat,
Welcome to the HP Forums!
I understand that you scanner bulb is to low with your HP Officejet J4680, on Windows 8.1. I am happy to look into this for you!
Some questions for you, if you do not mind:
Are you able to place a sheet of paper on the scanner glass and make a copy of it? Or does the printer provide the same error message?
Is the printer plugged into a surge protector? Or Directly into the wall outlet? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you make a copy and lift the scanner lid, do you see the light bulb come on, and the scanner bar moving?
Thank you for posting, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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