My one year old touch screen laptop keyboard is dead - just does not work

I have a Touch smart tx2-1370us notebook. The keypad has stopped compeltly functioning. it started with a couple of letters initially and within ten days the whole key pad is dead. the touch screen is functioning but slow. The system is also getting hung again and again.
Please suggest how to make this work....
By the way, i have tried removing the battery and putting it back.. that does not work.. at least not on my tablet.
The HP Customer centre in india refused to help citing that this model is not available in India....

If it was officially unlocked by the carrier it was originally locked to, then it should have been fine.
If it was hacked in any way to make it function as if it were unlocked, then upon restore the iOS firmware failed to re-install correctly and it is now a brick - so in that case, yup, might as well toss it in the trash.

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