My Online Number has been deactivated???

My Online Number has been deactivated.
I was not informed.
Now it has been brought to my attention by a customer i find that hte system tells me the number is no longer available but when I call it there is no answer so it is not being used.
I would like my old number back. How do I achieve this?
I must say it is also VERY frustrating that I there is no contact information for customer services at all on this site and if there is it is so well hidden that it is impossible to find. Big negative.

betsycam,
I apologize for the problems you had activating your Galaxy S4, we definitely need to get it up and running. From the details provided, it sounds like it didn't activate properly. Was the Bionic on when you swapped them online? Power off both phones; remove/re-insert SIM in Galaxy S4 and try again. If problem is still there, completing a factory reset will push the activation through.
AdaS_VZW
Follow us on Twitter at @VZWSupport

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