My online number is working, but only for 10 secon...

Hi,
I purchased an online number today, its all setup and working, but I can't hold the call for longer than 10 seconds.
It does not seem to be my connection, as a normal skype VIDEO call works perfectly.
Im on a BT infinity fiber line at 40MB.
It seems to timeout from the callers end.
Please can I get some advise or have a technical engineer help resolve the issue?
cheers,

if this is a business connection your better off in the business forums

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