My online number (part of my subscription) isn't a...

Yesterday or something earlier, my recurring subscription has been cancelled because of payment refused. My online number has been immediately deactivated as is shown in Skype number tab. Reactivate link redirect me into payment form, but this number is a part of subscription ! Subscription is still valid !

Hi,
Did you buy PSE 7 as a download or as a set of discs?
PSE 9 was available in 2011 so I suspect you might have the disc set as I doubt Adobe would be selling older versions.
I believe that in the days of PSE 7, the download version and disc version had a different range of serial numbers and the two could not be interchanged.
If your serial number is for a disc version, then you need the installation discs to install it on your new system.
Brian

Similar Messages

Subscription and online number, yet paying monthly...

I have been a happy Skype user for quite some time, so I thought I would get an online number and a yearly subscription (landlines Sweden). Turns out though, that I am still paying about 9 EUR/month for the premium stuff. I thought I would qualify for premium and not have to pay monthly fees after having spent the money on the yearly subscription and online number.
Can anyone explain how this works? I have been unable to figure it out from the support pages. Thanks.

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

How does one access the online number settings..Fo...

i have an online number and world account subscription, i am using a Mac(updated skype) but cannot find how to access that part of the account to change the forwarding feature.

Go to your account and you will see the call forward button, clicl on the button, and a window will come up to set your number you want to forward to,
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Thank You!

Transfer online number to other account?

Hi to all,
I have an account (personal) where I bought Online number.
I would like to create new account for my company.
Can I transfer this Online number to the new subscription?
I succsesfuly run both primiry and secondary at same time:
C:\Program Files (x86)\Skype\Phone\Skype.exe /secondary
Thank you

Hi,
Unfortunately Skype doesn't offer a phone support.
And I'm sorry to inform you that transferring Skype producto from one account to another is not possible.
What you can do is to try requesting a refund from Customer Service and puchase a new number on other account (you will not be able to buy the same number, as it will be reserved for your first account for 90 days).
At this point I cannot guarantee that you will receive a refund.
Customer Service will inform you if you are eligible for that.
Please see: https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Skype-to-go and Online Number

Hi,
I am an American graduate student who will be living in Canada for a year. I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states. I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan). Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
Thanks!

daw75 wrote:
Hi,
I am an American graduate student who will be living in Canada for a year. I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states. I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan). Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
Thanks!
What you outline is good, stuff you can use Skype for. There is a sequence you would want to follow, which will help you save a little $$$ in the process.
First thing you should probably do is get your Unlimited USA & Canada subscription. This covers calling to landlines and mobile phones in both countries at US$ 2.99/month. If purchased on a yearly basis, you get a 15% discount, knocking the price down to just over US$ 30/year. Once you have this, you will be able to make calls from Skype to landline and mobile phones in both countries, and use this to cover the calls forwarded from Skype to your Canadian number.
Once you have the subscription, purchase the US Online Number. Ideally, you should get it in the same city as the people who would call you most, trying to make the call for them a free local call. Skype does not have Online Numbers in all 50 US states and not in all US area codes, so take a look at what's there. Even if you can't get a number in the same city as your friends and family, at least it would be a domestic long-distance call instead of making them call a Canadian number at international rates from the USA. With the subscription, you can get a 50% discount on the price of the Online Number. For a year, that makes the Online Number US$ 30. Not a bad deal. You would not be charged by Skype to receive calls on the Online Number. With the subscription as outlined above, you can forward calls to any number covered by your subscription (in Canada or the USA) for no additional charges from Skype.
Then get the Skype To Go number. You may be able to get the number so it is a local call for you wherever you are going to be in Canada. Be very careful about the city and area code/prefix combination for the Skype To Go number, as this could be a long-distance call for you. Using the mobile phone, those calls may be covered by your mobile plan. Not all calls to all area codes for a particular Canadian city may be considered as free local calls. You can then set up Skype To Go to remember your Canadian number, so you don't have to enter a PIN code every time you call the Skype To Go number to make calls. These calls would either be covered by your subscription (free calling to US and Canadian numbers), or require Skype Credit if calling somewhere not covered by the subscription.
You will have to consult with your mobile carrier on the particulars for receiving calls. Some plans may give you unlimited incoming calls, where others will allow you a specified number of minutes per month. The cheapest monthly plans will probably charge you some amount per minute for incoming calls. All of this is outside of Skype's control, so make sure you're set up for this and know what you're getting from the mobile carrier.
As you stated, you will need to have some sort of data plan if you intended to use the Skype app on your mobile phone in Canada, and use the mobile network as your Internet connection. If you have access to WiFi, that would take care of the Internet access, but do make sure of what you get from the mobile carrier. Chances are good that you won't have an "unlimited" data plan option from the Canadian carrier, just like how the US mobile carriers are going now, so make sure of whatever you are getting in this regard.
On a past trip to western Canada a couple of years ago, I did a similar thing as you are going to do. I already had a US Online Number and a subscription covering calls to the US, and obtained a Vancouver Skype To Go number so I could access Skype from Canada when not on the Internet. I purchased a Rogers Wireless prepaid SIM in Vancouver with a Vancouver number which had an optional data plan (paid per day), so I could avoid roaming charges from my US mobile carrier. I set up Skype to forward calls to the Canadian number while I was in Canada, so callers to my US Online Number didn't have to change anything they did to reach me. Whenever I called back to the US, I rang my Vancouver Skype To Go number, then made the cross-border calls using Skype (covered by my subscription). I saved a lot of $$$, compared to using my US mobile number in Canada and getting clobbered by roaming fees. I ended up only using Skype when on WiFi, instead of paying for that optional data plan on the prepaid Canadian SIM. It takes some thought and work to set up, but it was worth it.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online Number Discount

Hi, we are looking at purchasing Skype Premium and an online number. Looking at the prices the online number says that a subscription comes with a 50% discount for an online number, does that discount also come with Skype Premium?

DSMChris wrote:
does that discount also come with Skype Premium?
Hello,
If you purchase the 12-month "Premium" option you also receive an Unlimited free calls package to the country of your choice. This package entitles you to an Online # discount
Details here:
http://community.skype.com/t5/Online-Number/Skype-Online-s-Prices-and-Discounts/m-p/175740#M345
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

US online number with the ability to make outbound...

Hello everybody,
I currently live in Egypt and my new job requires that I have an online USA phone number with the ability to make outbound calls. Now after going through the site, I understand that online numbers has you recieve calls wherever you are, but does it always have you make calls to the US or what? And are those calls covered with the subscripition or is it a seperate bill?
Help seriously needed ASAP, thanks a million!

maboushoer wrote:
Hello everybody,
I currently live in Egypt and my new job requires that I have an online USA phone number with the ability to make outbound calls. Now after going through the site, I understand that online numbers has you recieve calls wherever you are, but does it always have you make calls to the US or what? And are those calls covered with the subscripition or is it a seperate bill?
Help seriously needed ASAP, thanks a million!
You are correct, the ability to receive calls from telephones (the Online Number) is separate from the ability to make calls to telephones (the subscriptions). Having one does not give you the other. When logged into Skype from almost anywhere, you would be able to receive calls made to your Online Number, and - with the subscription, or by simply adding Skype Credit to your account - have the ability to call telephones from Skype.
For calling to the States, there is an Unlimited USA & Canada subscription at US$ 2.99/month, or with a 15% discount if purchased for a year at a time (just over US$ 30/year). This subscription, along with a US online number, effectively gives you a US "telephone" that you can use from Egypt or anywhere else. Please keep in mind Skype's fair-use policy regarding subscriptions. Click on "Subscriptions" below for more details.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Subscriptions and Online Number

I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription and Online Number

My subscription isn't over until another month, but my online number is about to expire in a few days. If i still have skype minutes will i automatically get a new number or will i physically have to get a new number? and will it interfere with my calls, say if my number expires and i don't get a new number..if i still have my skype minutes for another month to make calls what will my new number be??

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

$60 Online Number, 12 month subscription

When I ordered this "Online Number, 12 month subscription", I thought it meant that I could call land lines and cell phones (with some limitations) for 12 months with no other fees. However, I am only able to call toll-free numbers. Every other number I call (other than other skype calls) says I need to pay for the calls. I thought that was what the subscription was for. Why do I have to pay twice? I tried the online chat and she said that the subscription means I get free calls to my number. I don't get to make any free calls. That isn't what the website seemed to be saying. It seems so desceptive. My friends paid the same amount and they make calls with no problem. I just don't get it. Is there anyone who can help me?

Hello
I see from your account that you have purchased a Skype Number (aka an Online Number). These are so your contacts can call you (inbound calls). You can't make calls from one.
http://www.skype.com/en/features/online-number/
To make calls you require either a Calling Plan (aka a Subscription) or Skype Credit.
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Online Number isn't showing up on people's caller ...

Is there any way to fix this? My online number works because I recently paid for it and it expires May 20.
I know the number works because when I call myself, it rings but displays the "unkown number" problem.
Let me know if there's a way to solve this please.

Update on this issue. I had another support chat:
... (me)
Hi, My Online Number Caller ID shows up when the call is received on a mobile phone, but not on a BT landline (in the UK). My Online Number area code is Cambridge (01223) - is it possible Caller ID would work with BT if the Online Number area code was a different area, like London (020)?
... (support)
If caller ID isn’t displaying, it’s possible caller ID isn’t supported by the local telecommunication provider for the country you are calling. Caller ID is passed along with a call, from Skype through the local telephone companies, up to the mobile or landline number you dialled. If one of the links in the chain does not support caller ID properly, a default number or no number at all will be displayed instead. In most countries, caller ID is supported by the local providers and the number should display as normal. However, there are a few countries where caller ID can be less reliable or it does not work at all.
... (support)
Thank you for waiting. Upon checking this. We the Online Number is currently not supported in BT landlines. We are currently working with the providers so that we can provide our services to most of our clients across the globe. We understand the inconveniece this have cause and we apologize for this. We thank you for your patience and understanding while we work to make Skype even better.
... (me)
Thanks. When will Caller ID work with BT landlines?
... (support)I cannot guarantee a specific time, but we're working on it. Is there anything else I can help you with today?
... (me)
Please escalate this issue. In the UK, BT has 15.8 million landline customers. Sype Online Number in the UK is useless for business until Caller ID works.
... (support)
Will do.
... (me)
Thanks. Can I copy some of this information to the forum for others to read?
... (support)
Yes you can.

My online number isn't working

I cannot recieve calls from my online number. It stopped working about two weeks ago. I have tried everyting, changing the preference settings. waiting five minutes. uninstalling and reinstalling the software.
To be honest I really frustrated now that a service I am paying for isn't working and there is no proper support service in place.
I have marketed this number and sent it widely -- people are trying to get in touch with me and I am not able to take their calls.

Hi,
I just checked your account and our system denoted several succesful callts to your Online Number lately that were all ended ordinary by hangup on the telephone side.
What are the symptoms you see that make you think it's not working any more?
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I renewed my subscription, but my old online numbe...

Really irratated by the fact that I renewed my previous subscription for a online number but my previous online number doesn't show. I think I spent more than I should have on my subscription and it still doesn't do what I thought it would do. What even more irratating is I can't find a phone number to call skype to deal with this problem. Can anybody help me out?

Customer88 wrote:
As far as I know, Skype doesn't have any form of customer service.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Renew my online number subscription

I bought my online number two years ago, instead of making the payment for my online number I made it to a different kind of subscription;I also purchase 10.00 credit that I do not need. Can you please help me to fix this errors?
looking forward to hear from you.

Hi,
You can reactivate your number as shown here: https://support.skype.com/en/faq/FA10365
And if you wish to receive a refund for some unwanted purchase you need to contact Customer Service.
Instructions here:https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Online number subscription help

My online number expired yesterday. I intended to subscribe for a year, yet I cannot change the skype setting, and Skype took away my money from my card for a three month subscription yesterday. I would like to have refund of the three month subscription and change it to a year subscription. Can any expert help me on this issue? Thanks!

hi,
All refunds can be issued only in accordance to Skype Refund Policy.
Please have a look at this FAQ: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

My online number (part of my subscription) isn't a...

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