My Online Number

I'm furious and deserve credit. I've been paying for an online number for over a year on a 3 month basis so my friends and family in California can call me in Korea. When they call my number it tells them the number is not in service. When I call their cellphones it shows a different number every time so they often don't answer. WHAT AM I PAYING YOU FOR YOU IDIOTS? Why doesn't my local online number appear on their phone? I'm extremely dissatisfied with Skype. It's a joke! Finally why don't you have reasonable support? Why is their no phone number or email address we can contact? Is it because you don't give a **bleep**?

caldude1 wrote:
I'm furious and deserve credit. I've been paying for an online number for over a year on a 3 month basis so my friends and family in California can call me in Korea. When they call my number it tells them the number is not in service. When I call their cellphones it shows a different number every time so they often don't answer. WHAT AM I PAYING YOU FOR YOU IDIOTS? Why doesn't my local online number appear on their phone? I'm extremely dissatisfied with Skype. It's a joke! Finally why don't you have reasonable support? Why is their no phone number or email address we can contact? Is it because you don't give a **bleep**?
Please contact customer service here: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

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Can two people access the same online number at th...

Me and my dad share the same online number for friends and colleagues to call us, but it seems that the calls that come through to me are ad-hoc whilst my dad gets every call on his system. I just wondered if this is because 2 systems are trying to access the same online number?
Thanks

Enter the SN where?

How can I move an online number from one Skype acc...

I managed to get an online number but bought it for the wrong Skype account - is there any way I can get it transferred across to a different Skype account?

It's not possible to transfer products from one account to another. But you can request a refund and purchase a new number for the correct account.
https://support.skype.com/en-gb/faq/FA297/How-do-I-request-a-refund

My Online number seems to have disappeared Help

I have an online skype Uk number but in the last couple of days people have told me they get a message saying to say it is not a valid number. I tried myself calling my UK online number from Italy and got a message to say the area code is not valid (0115 code)
Can someone tell me what's happening to my online number?
Can someone give an email address to contact customer service to resolve this issue, (please don't give me the usual links to skype FAQ that lead to nothing, even going through all the rubbish when I actaully type in the query it doesn't give me an option to submit the email) as I have paid for an online number that as far as I am aware is still a valid as I have received no notification that is due to expire. I just want I direct email address to customer service.
Why is it that people with no payment plan have no longer acess to the online chat support?
Yours truley
very annoyed & looking for an alterantive to skype

can I have a reply Can I have a direct email address for customer service

Online Number isn't showing up on people's caller ...

Is there any way to fix this? My online number works because I recently paid for it and it expires May 20.
I know the number works because when I call myself, it rings but displays the "unkown number" problem.
Let me know if there's a way to solve this please.

Update on this issue. I had another support chat:
... (me)
Hi, My Online Number Caller ID shows up when the call is received on a mobile phone, but not on a BT landline (in the UK). My Online Number area code is Cambridge (01223) - is it possible Caller ID would work with BT if the Online Number area code was a different area, like London (020)?
... (support)
If caller ID isn’t displaying, it’s possible caller ID isn’t supported by the local telecommunication provider for the country you are calling. Caller ID is passed along with a call, from Skype through the local telephone companies, up to the mobile or landline number you dialled. If one of the links in the chain does not support caller ID properly, a default number or no number at all will be displayed instead. In most countries, caller ID is supported by the local providers and the number should display as normal. However, there are a few countries where caller ID can be less reliable or it does not work at all.
... (support)
Thank you for waiting. Upon checking this. We the Online Number is currently not supported in BT landlines. We are currently working with the providers so that we can provide our services to most of our clients across the globe. We understand the inconveniece this have cause and we apologize for this. We thank you for your patience and understanding while we work to make Skype even better.
... (me)
Thanks. When will Caller ID work with BT landlines?
... (support)I cannot guarantee a specific time, but we're working on it. Is there anything else I can help you with today?
... (me)
Please escalate this issue. In the UK, BT has 15.8 million landline customers. Sype Online Number in the UK is useless for business until Caller ID works.
... (support)
Will do.
... (me)
Thanks. Can I copy some of this information to the forum for others to read?
... (support)
Yes you can.

Can I use a current number as my online number?

Hello!
I'm interested in setting up an online number for my business, and I already have a phone number being used as my work number. If I could switch my current number to the online number, that would be amazing so that I don't have to change my number. Is that possible? Thank you!

Hi
I have to same question.
In Holand there is one company called Priority but that's
taken over by my isp UPC sadly.... so the're not helping me out i think...
Pfffff
Skype -> land line porting??? Possible?

My online number is in use by another user

I only just bought an online number 3 days ago and it seems to be in use by another company already. What can I do. Can I change my number please

I have the same problem, I bought an online number, yesterday. Now I wanted to try if it's working and I get other people on the phone, while in the account settings this number is written??!!!

My Online number is not showing to the phone I am ...

When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.

nilaydiya wrote:
When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.
It is possible that the Caller ID settings got wiped out when you extended your Online Number. This is, unfortunately, something other users have reported. I'm sorry it happened to you.
To reset your Caller ID settings, log into your Skype account here on the Skype web site. Use the "Account" link at the top of this page, and enter your Skype name and password. Then you can access your Caller ID settings, and select your Online Number to - once again - be your Caller ID.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My Online number is not working

My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
This is really rediculus as you have already charged me for the service

Pikartz wrote:
My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
You didn't mention which country your Online Number was from. Not all of Skype's Online Numbers can be used for Caller ID. If it is from a country where its use as Caller ID is permitted (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), you can set that up here on the Skype web site. Click on the Account link at the top of this page, then log in with your Skype account name and password. Once you get in, you should see Caller ID Settings along with a link to change that.
Even if you have your Caller ID number properly set in your Skype account, there are instances where that number won't show up on the phones you call. This is usually related to how the calls are patched into the telephone network, and would be beyond the control of Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My online number is answered by a school in brookl...

I have had my online number for a couple of months and noticed that no one was using it. So i tried calling it. It is being answered by a school in brooklyn. Please credit my account and give me a working number

I have the same problem, I bought an online number, yesterday. Now I wanted to try if it's working and I get other people on the phone, while in the account settings this number is written??!!!

Our online number is not working when trying to ca...

Hej
Our online number is not working when trying to call from Telia mobile phones in denmark. I have checked with Telia in Denmark and they tell us that the problem is a "prefix" that is set wrong from SKYPE's side?
Could someone at skype please help get this fixed, as some of our customers can not call us.
Br.
Søren

Hi,
I have the pretty same problem: cannot receive calls from skype (internet) on my cell phone. I went to Telenor, but they said it has something to do with skype, not with them.
Skype staff !!! Help !

How do I stop, cancel or block my Online Number?!?...

Dear all,
I checked many of the FAQ's at the Skype forum, but I can not find any answer to my question. I really hope somebody can help me out with the following:
I do have an online number for one of my clients, but I need to stop or transfer this to my new Skype account asap! (my old work is still receiving calls on this online number).
Can I transfer, block or stop this number asap? (even though I already purchased the number in advance for 1 year). I'm even willing to block the number and buy a new one when possible. (and to loose my already made one year payment for this existing number)
I really do hope somebody can help me out!
Thanks a lot in advance!
Best regards,
Kim

If you are sharing the same Apple ID registered with iMessage and FaceTime on each device, this is by design and intention for those with an iPhone and other iOS device and/or Mac that don't share the devices or their Apple ID with someone else.
You or your teenager need to use a different Apple ID registered with iMessage and FaceTime. You can continue sharing the same Apple ID for iTunes Store purchases on each device.

Online Number Not Working

I bought an online number and to the best of my knowledge it is activated. When I call it, it will just ring and go to voicemail, but it does not ring on my computer or mobile phone (android with skype installed and running). Please help me remedy this. I have been to the FAQs and have changed the settings to receive calls from anybody, and even switched my preference back to "contacts only" for five minutes and then switched it back to "anyone" again, but to no avail. I still cannot receive calls on my computer or android phone, I can only listen to voicemail.

I have the same problem. I was on skype for over an hr last nite chatting trying to fix problem with no results.
When I call the online # from my cell it rings but not on puter. My sons tried to call with the same problem.
When I call my son on skype I cannot hear it ring but I hear him when he comes on the line.
I dont know what to do next

Online number still not working

I have an online number, but it doesnt work. (engaged noise when rung)
1st - i did all the things listed in the 'help' section regarding this problem-
didnt work
2nd - went on live chat and he told me to do the same thing and some other stuff.
Still didnt work, so he referred my case to main office and said someone would be in touch to fix it. This was last week and i still havent heard anything!
I need to use this number ASAP! Can someone please fix it?
My account is ' infinitywebsitestudio '
Thank you!

Hi Norman,
Same thing with me...
I was receiving the skype emails giving updates on the issue about the Online numbers in Brazil.
Then, I got an email on June 30 saying that we could try to keep the same number, but skype was opening a new line and my subscription would be transfered to that number. And also, I would be getting 2 additional months free for the inconvenience... The email was very confusing and there were no clear instructions on how to proceed. It is copied below:
"As you know, on May 4, Transit Telecom unilaterally decided to terminate its relationship withSkype...
We realize that you may prefer to keep the previous Skype Online Number you had through Transit Tele...
Well, what happened was that I got a new number and both (the old and the new) have been showing as active in my account. My subscription (recently renewed for 1 year) is linked to my old number, that does not work (always busy).
The new number, opened on the day that I have received the email above, has worked fine ever since, but is going to expire in 10 days and there is no indication that my subscription will be transfered from the old (not working) number to the new number (good one) when it expires...
I will not buy an extension for the new number since I've already gotten it for the old one... I just need my subscription linked to a number that actually works, which ever number it is...
Oh, and I tried changing the privacy settings to allow receiving calls from anyone... Didn't work !
I am looking forward to hearing back from you hopefully with a solution.
Thank you !

A few Online Number Questions

First of all, I live in Canada and it doesn't appear that I can get a Canadian online number. Any idea when that will become available?
Also, is there any way to change the Call Display feature to display not only a business name, but also a number that is DIFFERENT than the online number. As I cannot get a Canadian online number, I would need the call display to read my business name, and then the local Canadian phone number that I would like people to call (so they avoid long distance charges).
Any help you could provide would be apprecaited.
KC

I have a similar question.
Any idea if Online Numbers might be available for India ? Any timeline as of now ?

Online number already used by someone else

Hello, I am in New Zealand. I purchased an online number and when I did a test call, I realised it is assigned to someone else who previously used skype but has now transferred it to another SIP service. Can anyone help?

Let me guess, no one answered to you? I have the same problem, no answer....

My Online Number

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