My Oracle Support - always points me to changing my username?

Hi folks,
I just updated my Oracle Support login information to reflect a new username as per a new company/position I have acquired. However, every time I now go to log in to Oracle Support, it kicks me to "Change Username" page ... and there is no links on that page to go elsewhere?
Any help would be greatly appreciated. Also, has "My Oracle Support" replaced "Metalink"? Its been a while since I've accessed this.
Thanks
p.

These forums are not monitored by Oracle Support. Pl contact them by phone to resolve your issue
http://www.oracle.com/us/support/contact-068555.html
Srini

Similar Messages

Feed back needed about the Oracle support service request

Dear Oracle professional,
When you have an issues in the Oracle softwares while doing the installations or working funcnalities.
Is it good to get it touch with Oracle support services to get supports or Self efforts is good.
Some company's are feeling get supports is not good way of approach from the Oracle supports services.
Rather they would keep thier business on hold till they get the supports by themself.the daly will causes in to the business losses because of the time.
And their business production will be less.
By getting Oracle supports you get the solutions faster this helps to increase the productivities high.
Some IT Manages will like to play this role always find a solutions by themself and eaten up the time.
Why this is happending with them?
Any issues or eagostics with them?
Feel free to express it to me, i would be happy to hear this please.
Thanks
Riyas
email [email protected]

Clearly it is a trade of between high productivity vs time & money.
So now a days companies which i have seen that they will have internal team of SMEs which will try to look into issues and there are certain escalation points from where in you will get some support from Oracle support.
and again this changes from organization to organization not a thumb rule.
Regards
Prashant Pathak

Deploy jw webservice to cluster server, always point to 9081

i have cluster server(9081, 9082, 9083), when i deploy the helloword webservice generated by jwsc http://download.oracle.com/docs/cd/E12840_01/wls/docs103/webserv/use_cases.html,
the dynamical wsdl always point to 9081,<s2:address location="http://localhost:9081/HelloWorldImpl/HelloWorldService" /> even when i invoke the service on 9082, http://localhost:9082/HelloWorldImpl/HelloWorldService?WSDL
i tried generate webservice by axis it works fine. i gooled, couldn't find solution. thx.

Thanks for looking into it. Clean cache doesn't work for me. Since it works fine for you. I think the issue might related to create/deploy ear file. i don't have cluster setup on my local, so i created ear file and deployed to our DEV(unix) server thru admin console. the web-uri in application.xml generated by the jwsc contains the path examples/webservices/hello_world/HelloWorldImpl.war, instead of HelloWorldImpl.war. i have to manually updated the uri, otherwise i got "not be able to identifiy application path ......war" during install. Since Axis works fine cluster config should be ok. Do you mind share how you config the cluster and how to generate the ear file? this are the two possible places i can think of. i also tried set FrontEnd HTTP Port for each server, still didn't work.
May i know are you tech support from weblogic? i am trying to find way to create ticket for weblogic tech support for this issue. thx.

My Oracle Support documents print with text cut off on the right margin

Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Oracle Support - Outdated version

AM looking for info on support vs running oracle on a non-supported version. By this I mean running a version that no longer gets CPU, etc. We do support for a client that has seven licenses all running 10.2.0.3, which earlier this year extended beyond its CPU time line. We are recommending upgrades to 10.2.0.4 but there is some resistance on there part. In a situation where Oracle support would be required, which we pay for, would they attempt to work through the issue or suggest getting it upgraded first and then trying to resolve the issue. Any and all comments welcome.
Thanks
Martin

If you pay for support, Oracle Support will work with you to get whatever version of the database you are working on working correctly. There will almost always be a suggestion to upgrade if an issue comes up, but they understand that is not always possible. If you happen to hit a bug that is fixed in the 10.2.0.4 patchset or some one-off patch that requires 10.2.0.4, Support won't backport that fix to 10.2.0.3 for you at this point. And if you identify a bug that hasn't been fixed yet, they aren't going to create a patch for the bug on 10.2.0.3. Other than that, they'll be happy to help.
Justin

Oracle Support Contract

I wonder how other users feel about transition of support from Primavera to Oracle.
Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
Contract*
We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
My Oracle Support*
I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
I miss the chat feature form POINT - initiate chat and get response the same hour...
After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.

Hi people,
Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
I have started to look for alternative solutions as I am sick and tired of the lack of support.
Regards
Rudi

Does Oracle Support Running Oracle 10 Database on VMware ?

hi experts,
I have 10g Enterprise on a Windows 64-bit Enterprise platform.
I know this is a recurring question - whether or not Oracle really supports customers that run Oracle databases in a VMWare environment.
I found a document on My Oracle Support/metalink that is dated 2007. It says VMWare is not supported.
But I think the situation may have changed since 2007.
So can anyone point me to a document that shows whether Oracle does/does not support running Oracle databases on VMware - not Oracle's VMware product but VMWare, inc. ?
Thanks for any current information. John

Hans Forbrich wrote:
1) Oracle has their own virtualization solution;
2) VMWare is a brand, not a product. Your question is best asked in context of a product;
3) Oracle will provide you with support as long as you can reproduce the problem in a non-VM environment.
That last means - it is up to you to prove that the problem is not related to VMWare environment.I have never seen any scenario where Oracle demands you to prove that the problem is not related to VMware.
If its their suggested solution does not work, and they think i should, they want you to migrate it to a physical machine and test there, however this has never happend, at least not for us. We have around 100 databases in VMware, and the common talk (even from Oracle people that visits us) is that the document is only there IF THERE BY SOME CHANCE IN THE WORLD WOULD COME TO A PROBLEM FOR A COMPANY, WHERE VMWARE IS THE PROBLEM, AND ORACLE CANT HELP, they have to have a get-out clause in terms of support against VMware.

How do I move 'Clear history' back to Tools? Menu editor can't seem to do it. Why are you always making arbitrary GUI changes?

I want to move the "Clear (Private Data)" menu item back to the tools menu. Menu Editor's dev didn't anticipate this so my usual option for shuffling menu commands around won't work.
* I know there is a keyboard shortcut to open it.
* I know it has been moved to the History menu.
* This is not a question about finding or using the feature, it is about GUI customization.
Semi-unrelated rant:
Every time there's a new version of FF I dread installing it because you always make these arbitrary changes. Hiding menus, moving tabs, moving the home button, merging the stop/refresh button, hiding the taskbar, making everything except the domain name in the URL bar too dim to read, defaulting to that silly half-assed speed dial thing as a default home page, merging the title and tab bars, adding jerky acceleration to mouse scrolling, removing the ability to set a time limit for history/cache expiration, treating flash objects the same as cookies, disabling the awesome dialog asking to save your tabs if you close with more than one open, hiding granular javascript/DOM permissions(these now require individual about:config edits.) This is just an off-the-top-of-my-head list of the "upgrades" that I have had to fix over the past couple of years. I was a Netscape user most of my life, and have been a Firefox user ever since. One big reason I still use FF is the fantastic customization; I've been able to fix all of these things to my liking but in any other browser you simply wouldn't be able to change any of them.
But come on, seriously, stop it. If I wanted to use Chrome I would go install Chrome.

Hi onetimeuse001,
Thank you for contacting Mozilla Support and for your feedback. I will certainly recommend opening a Feature Request to have the process for customization reviewed in Bugzilla.
For alternatives to moving the clear data
*This customized menu add on might do the trick [https://addons.mozilla.org/en-US/firefox/addon/menu-editor/ Menu Editor]
*Clear Recent history button on the toolbar I have been using is nice, but might not be what you would like. [[https://addons.mozilla.org/en-US/firefox/addon/clear-recent-history/ ]]
Also for the next update, so that no data is lost it is possible to preserve the user preferences with the files from the User Profile Folder.
* C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
cor-el, an awesome contributor always recommends these links:
*[[http://kb.mozillazine.org/Profile_Manager]]
*[[https://support.mozilla.org/kb/Managing+profiles ]]
*[[ http://kb.mozillazine.org/Recovering_a_missing_profile ]]
Please feel free to ask anymore questions. We are happy to help.

Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM

>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

Selling on Oracle support services

Hi Everyone
My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
Would really appreciate if you could help me on this one.
Feels great to join the Oracle community.
Ajit.

Hi Kai.
Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
Kind regards,
Richard
Fusion Applications Developer Relations

In Sales doc.,Shiping Point need to change automatically by changing itemca

Hi,
I need a quick help from you all...
In a sales order,For a specific line item...while changing the Item category the respecitive shiping point has to change automatically.
Could you please suggest any approach of solving through standard....
In rare case,If we cannot able to do it standards (config) May I know the approch thorugh ABAP programme.
Thnaks & Regards,
Pugal

Hi there,
By standard SAp this is not possible coz Shipping point ddetermination is Shipping conditions /Loading grp / Plant.
When you change the item catg, none of the above parameters change. So shipping point willnot change.
But from customizing point of view, you can define a enw Z table, maintain the fields like item catg, shipping point etc.
In the table yu can enter the item catg - shipping point combination. In the prog MV45AFZZ, you can write a ABAP code sothat when the user changes the item catg in VA02, system should call the Z table & change the shipping point accordingly.
Pls note that this will only change the shipping point when the item catg is changed. Shiiping point that is proposed during sales order initial entry will always be standard determination.
If you also by-pass standard shipping point determination, then you need to write the ABAP code in MV45AFZZ to always refer the shipping point from Z table whatever may be the item catg.
But why do you want to relate all standard parameters with item catg?
Regards,
Sivanand

Oracle Support SLA

Hi,
I opened a SEV 3 SR with Oracle Support a week ago (6/1 8am) and have yet to get any response whatsoever. Updated the SR on Monday asking for a response and none so far. This has happened a couple of times the last 6 months. I read the latest "Oracle Software Technical Support Policies" pdf on the Oracle Site and the SLA for SEV 3 SR is only mentioned under Priority Service and Priority Service Desk (both say 90% of SEV 3 service requests will be responded to within the next local business day) on pages 13 and 14. Apparently there is no SLA for SEV 3, only option is to have the Support admin upgrade to SEV 2 and pray.
Are there any other docs that outline what the SLAs are?
Thanks
Tom Cullen
Senior DBA

tcullen wrote:
Hi Srini
I have read this Note many times in the past. Why do I have to escalate my SR to a SEV 2 when it is not a SEV 2 issue? Why should I be honest and open an SR as a SEV 3 if it will never get worked on? My point is this process is broken and it needs to be fixed as Support is very expensive. I posted here as Support is not doing anything to fix this broken process.
Thanks
Tom CullenPl re- read that note again - escalation has nothing to do with the severity level of the SR.
Srini

Oracle Support ORA-4031 Troubleshooting Tool problem - FILE VALIDATION FAIL

Hi,
Having problem while trying to use ORA-4031 Troubleshooting Tool on the Oracle Support site.
I believe I upload all files correctly: db alert log, 4031 trace file and AWR report (HTML), answered YES to the question.
But, get this error:
"FILE VALIDATION FAILED: Fatal Error: missing 4031 information in the trace file. ..."
However, the trace file has 4031 error information:
*** SERVICE NAME:(SYS$BACKGROUND) 2011-12-20 08:27:06.548
*** SESSION ID:(546.1) 2011-12-20 08:27:06.548
*** 2011-12-20 08:27:06.548
AUTO SGA: Dumping stacks and disabling background sga tuning on error 604, simerr=0
ORA-00604: error occurred at recursive SQL level 2
ORA-04031: unable to allocate 4120 bytes of shared memory ("shared pool","select shared_pool_size_for_...","Typecheck","kgghteInit")
----- Call Stack Trace -----
calling call entry argument values in hex
location type point (? means dubious value)
ksedst+001c bl ksedst1 000000000 ? 646F33002040000 ?
kmgsb_tune+0ce0 bl 03F5A418
ksbcti+03d8 bl _ptrgl
ksbabs+025c bl ksbcti FFFFFFFFFFFD068 ? 000000006 ?
70000004D63CBA0 ?
kebm_mmon_main+02e4 bl 01FC6DA4
ksbrdp+0408 bl _ptrgl
opirip+03fc bl 03F59B14
opidrv+0448 bl opirip 110278B10 ? 41027B9D0 ?
FFFFFFFFFFFF340 ?
sou2o+0090 bl opidrv 3202AB38FC ? 440656000 ?
FFFFFFFFFFFF340 ?
opimai_real+0150 bl 01FC4EB4
main+0098 bl opimai_real 000000000 ? 000000000 ?
__start+0098 bl main 000000000 ? 000000000 ?
--------------------- Binary Stack Dump ---------------------
========== FRAME [1] (ksedst+001c -> ksedst1) ==========
Dump of memory from 0x0FFFFFFFFFFFBB70 to 0x0FFFFFFFFFFFBBE0
FFFFFFFFFFFBB70 0FFFFFFF FFFFBBE0 42842228 00000000 [........B."(....]
FFFFFFFFFFFBB80 00000001 000D9DE0 00000000 00000000 [................]
FFFFFFFFFFFBB90 00000000 00000000 00000001 102242E8 [............."B.]
FFFFFFFFFFFBBA0 00000000 00000000 0646F330 02040000 [.........F.0....]
FFFFFFFFFFFBBB0 00000001 10000B00 00000001 05294C08 [.............)L.]
FFFFFFFFFFFBBC0 00000000 0000025C 00000000 0000025C [.......\.......\]
FFFFFFFFFFFBBD0 00000001 101902C0 0FFFFFFF FFFFBBE0 [................]
========== FRAME [2] (kmgsb_tune+0ce0 -> 03F5A418) ==========
Dump of memory from 0x0FFFFFFFFFFFBBE0 to 0x0FFFFFFFFFFFBFE0
FFFFFFFFFFFBBE0 0FFFFFFF FFFFCE60 00000000 00000000 [.......`........]
FFFFFFFFFFFBBF0 00000001 04356164 00000000 00000000 [.....5ad........]
(.... etc.)
What am I doing wrong ?
Oracle 10.2.0.3 (compatible=9.2.0) on AIX.
Thanks.

user12053739 wrote:
My question here is not abuot ORA-4031 error and how to troubleshoot it, but about the error (FILE VALIDATION FAILED) that I receive in ORA-4031 Trobleshooting Tool on the Oracle Support web site. We do manuall analyses and troubleshooting as well, but would be nice if the tool works as well.Have you followed all the steps in (How to use the ORA-4031 Troubleshooting Tool on MOS [ID 1381442.1])? If yes, then I believe you need to log a SR for this issue as none of us maintain this tool, and you need someone from Oracle (development team who maintain it internally) to verify why you are getting that error when uploading the files.
Thanks,
Hussein

Oracle support training

hi all , please today i recive the below email from my oracle support
is this mean i can reigister with any course i want without many and online
depend on my account ???
Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars help ensure you optimize the value from Oracle Support.
Click on the Register link to register for your selected seminars.
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many thanks

what about this one below :
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxx for the rest of available recordings.
Topic     Target Audience     Language     Play
Premier Support Entitlement New     All Customers     English     Play
Lifetime Support Policy New     All Customers     English     Play
Mobile My Oracle Support New     All Customers     English     Play
My Oracle Support Overview New     All Customers     English     Play
User Account Registration Process     All Customers     English     Play
My Oracle Support Customization New     All Customers     English     Play
PowerViews New     All Customers     English     Play
Service Request Create & Update New     All Customers     English     Play
Service Request Management Best Practices New     All Customers     English     Play
Knowledge Searching and Browsing New     All Customers     English     Play
Customer User Administration New     All Customers     English     Play
My Oracle Support Community New     All Customers     English     Play
My Oracle Support Configuration Manager     All Customers     English     Play
Why Use The Configuration Manager In My Oracle Support     All Customers     English     Play
Patching New     All Customers     English     Play
Patch Recommendations and Patch Plans     All Customers     English     Play
11g Upgrade Best Practices     Oracle Database     English     Play
EBS Patch Wizard Utility Training     E-Business Suite     English     Play
R12 Close Process & Reconciliation     E-Business Suite     English     Play
R12 Financials Upgrade     E-Business Suite     English     Play
R12 Payables     E-Business Suite     English     Play
Tales from the Performance Queue     JD Enterprise One     English     Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
it's video for free i can watch it

Oracle License Costs vs Oracle Support Agreements

Our premier technical support agreement recently expired. Since we are running old versions of Oracle products (as we are migrating to another database vendor), the Oracle rep is trying to sell us another tech support agreement (sustaining or extended support).
If we do not plan to upgrade the Oracle products and absolutely do not need Oracle tech support, are we required to pay for a tech support agreement as a way of continuing to "pay" for the Oracle licenses? Are license costs bundled with costs of tech support plans?
I"m sure I can ask the Oracle rep about this. I'm just doing some checking before I talk to him.
Thanks,
Jeff

If we do not plan to upgrade the Oracle products and
absolutely do not need Oracle tech support, are we
required to pay for a tech support agreement as a way
of continuing to "pay" for the Oracle licenses? Are
license costs bundled with costs of tech support
plans?(Note - I do not speak for Oracle. This is MY interpretation of MY license agreement, which may be different from yours.)
If you have a perpetual license, you are not required to pay for support if you are never going to use support.
Realize, however, that using support, includes getting patches and upgrades.
Basically the perpetual license gives me Oracle at a specific version. While it is in force, Support gives me permission to change that version - at any level of the version digits.
Best you read http://www.oracle.com/support/index.html to make an intelligent decision.

My Oracle Support - always points me to changing my username?

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