My Oracle Support - PeopleSoft Credit to Cash Community

My Oracle Support Community's PeopleSoft Credit to Cash community connects customers on valid support contracts to an extended network of Oracle experts and industry peers. Ask your questions and find answers. My Oracle Support Community offers a growing number of Support Engineer moderated communities providing direct access to the latest product and support information including best practices, tips and tricks, shared documents, and webcasts.
Here is the link: https://communities.oracle.com/

I believe the difference is that the Community Forum is moderated and you need a valid CSI number to access it. Overall this forum seems more active, but it looks as though Oracle Support Engineers may be more active in the Community one.

Similar Messages

My Oracle Support Community Forum

Survey:
Is anyone participating in the new "*My Oracle Support Community*" Forums? I'm a bit confused as to the purpose of the forum since they cover virtually the same topics that are discussed here. I did do some research and found the following answers....
* The OTN (Oracle Technology Network) forums are not being replaced by the My Oracle Support Communities.
* Oracle Support does not participate in the OTN forums.
* Since the OTN forums are outside of My Oracle Support and used by participants who may or may not have Oracle Support, existing knowledgebase articles and bug records may not be leveraged to answer your inquiries.
* The OTN forum will continue and remain open to the public.
* Oracle built the My Oracle Support (MOS) communities to specifically help customers and partners that have support contracts*
* OTN is not part of customer support, though some of us support engineers have voluntarily contributed to it in the past.
Personally, I see the same type of topics/questions being discussed in both forums! ?:|

I believe the difference is that the Community Forum is moderated and you need a valid CSI number to access it. Overall this forum seems more active, but it looks as though Oracle Support Engineers may be more active in the Community one.

My Oracle Support - Oracle TEXT - Community

Hi all,
It is my pleasure to announce the launch of the Oracle Text community on My Oracle Support.
Communities are "Oracle's multi-channel platform for online collaborative support", accessible by all Oracle customers, partners and employees. They replace earlier classic MetaLink forums with a much richer true collaborative environment that has options like discussion forums, document upload, tagging, search, email, user reputation scores, best practice exchange, and more features to come. The communities are driven by the members, collaborating with a large network of other members to exchange ideas & knowledge, expand networks, learn from the rest of the community, etc etc.
The general community pages can be reached via the "community" tab in My Oracle Support (formerly MetaLink), or the Oracle Text community can be accessed direct via:
https://communities.oracle.com/portal/server.pt/community/database_security_products/287 (MOS logon required)
The community is moderated by members of the global Text support team, and we invite anybody with an interest in Oracle Text to participate in this community by asking & answering questions, provide best practice documents, etc. etc.
We hope, that as a participant, you will become intimately involved with helping other users as well as receiving help for issues that you post.
So sign up, and enjoy!
Regards,
Edwin

Hi ,
you are welcome, login to [My Oracle Support|http://support.oracle.com] - click Community tab - select "Oracle Text" from "My Communities" list and happy posting.
Or use [ Oracle Text| https://communities.oracle.com/portal/server.pt/community/oracle_text/287]
which takes you straight to the community application.
If you are new to the Oracle Support Communities, check out the 25-minute New Member Orientation that gives you a brief tour of your Communities! You can access it from the Home tab, under the Getting Started section(top right).
Thanks,
Edwin
Edited by: ebalthes on Nov 18, 2009 2:39 AM

Announcing DataGuard My Oracle Support Community

The My Oracle Support Community which covers all support related questions on High Availability -> DataGuard is available under: https://communities.oracle.com/portal/server.pt/community/high_availability_data_guard/302
Have you ever visited the Community to exchange, learn, share and get answers to your support related questions? This My Oracle Support Community is a vibrant forum for Oracle customers, partners and employees to share knowledge, discover best practices and ask questions. We encourage you to use these communities for all your support related topics.
Generally with over 427,000 members and 227 communities dedicated to product and industry-specific topics, the My Oracle Support Community encompasses a huge range of technologies, applications, and business processes—including 30 focused communities for Oracle Database, 6 for Enterprise Manager, 4 for Engineered Systems etc.
Join a community of peers with real-world experience using Oracle products, and Oracle support engineers who moderate and contribute to discussions, for unparalleled access to deep and practical expertise. With My Oracle Support Community, you’ll get faster, real-time access to information about Oracle technologies to help you improve your operational efficiency and reduce downtime.
An existing support contract is required for this service.
If you have not used the My Oracle Support Communities before, please watch this brief (2 minute) video to help you quickly understand the benefits available to you.
http://bcove.me/rvjqwdn5
Regards,
Carmelo Amoroso
(Snr Manager High Availability Produts for Global Customer Support)

to use MyOracleSupport Communities you need to be part of an organization that gives you access to the the Support with a CSI - That is correct!Got it.
On the other side, working on this other Community will give you the opportunity to integrate the threads with all the contents available from Oracle Support.Even its good point, where we can look up into different communities.
By the way, I would like to clarify that the Community I'm advertising here is NOT replacing this OTN forum.
As you said, I just wanted to take the chance to advertise it in the interest of every customer who can access it.
Hope this helps.Thank you, But you know? still i like to give some good priority to OTN, why because. People who are learning and trying to explore their knowledge and who do not have CSI, where they can contact? they are really helpless. & Support community people all have CSI activiated they can raise SR any time.
Of course you are not asking to leave OTN, its just one of my point why i prefer OTN. but for sure will see threads from Community as well.

Oracle support training

hi all , please today i recive the below email from my oracle support
is this mean i can reigister with any course i want without many and online
depend on my account ???
Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars help ensure you optimize the value from Oracle Support.
Click on the Register link to register for your selected seminars.
LIVE WEBCASTS
Webcast     Product Line     Language     US Eastern     Central Europe     Singapore     Register
EBS - Maintenance Wizard     Applications     English     Nov 08, 10:00 AM     Nov 08, 04:00 PM     Nov 08, 11:00 PM     Register
               Nov 13, 11:00 AM     Nov 13, 05:00 PM     Nov 14, 12:00 AM     Register
               Nov 14, 09:00 PM     Nov 15, 03:00 AM     Nov 15, 10:00 AM     Register
               Nov 22, 04:00 AM     Nov 22, 10:00 AM     Nov 22, 05:00 PM     Register
EBS - Patch Wizard     Applications     English     Nov 21, 09:00 PM     Nov 22, 03:00 AM     Nov 22, 10:00 AM     Register
EBS - Support Diagnostics Tools     Applications     English     Nov 14, 10:00 AM     Nov 14, 04:00 PM     Nov 14, 11:00 PM     Register
               Nov 28, 04:00 AM     Nov 28, 10:00 AM     Nov 28, 05:00 PM     Register
Get Proactive Resolve - Answers Generic     All     English     Nov 27, 09:00 PM     Nov 28, 03:00 AM     Nov 28, 10:00 AM     Register
          French     Nov 28, 05:00 AM     Nov 28, 11:00 AM     Nov 28, 06:00 PM     Register
          Portuguese     Nov 29, 12:00 PM     Nov 29, 06:00 PM     Nov 30, 01:00 AM     Register
          Spanish     Nov 28, 10:00 AM     Nov 28, 04:00 PM     Nov 28, 11:00 PM     Register
MOS - Communities     All     English     Nov 07, 09:00 PM     Nov 08, 03:00 AM     Nov 08, 10:00 AM     Register
MOS - Configuration Manager     All     English     Nov 13, 01:00 PM     Nov 13, 07:00 PM     Nov 14, 02:00 AM     Register
               Nov 19, 04:00 AM     Nov 19, 10:00 AM     Nov 19, 05:00 PM     Register
          French     Nov 19, 05:00 AM     Nov 19, 11:00 AM     Nov 19, 06:00 PM     Register
          Portuguese     Nov 14, 12:00 PM     Nov 14, 06:00 PM     Nov 15, 01:00 AM     Register
MOS - Configuration Manager - Install Process     All     English     Nov 21, 04:00 AM     Nov 21, 10:00 AM     Nov 21, 05:00 PM     Register
My Oracle Support Basics     All     English     Nov 6,
11:00 AM     Nov 6,
05:00 PM     Nov 7,
12:00 AM     Register
               Nov 12, 11:00 AM     Nov 12, 05:00 PM     Nov 13, 12:00 AM     Register
               Nov 27, 11:00 AM     Nov 27, 05:00 PM     Nov 28, 12:00 AM     Register
          Portuguese     Nov 08, 12:00 PM     Nov 08, 06:00 PM     Nov 09, 01:00 AM     Register
          Spanish     Nov 27, 10:00 AM     Nov 27, 04:00 PM     Nov 27, 11:00 PM     Register
PSFT - Change Impact Analyzer     Peoplesoft Enterprise     English     Nov 22, 10:00 AM     Nov 22, 04:00 PM     Nov 22, 11:00 PM     Register
Support Best Practices (formerly WEWS)     All     English     Nov 14, 04:30 AM     Nov 14, 10:30 AM     Nov 14, 05:30 PM     Register
               Nov 14, 11:00 AM     Nov 14, 05:00 PM     Nov 15, 12:00 AM     Register
               Nov 15, 08:30 AM     Nov 15, 02:30 PM     Nov 15, 09:30 PM     Register
               Nov 20, 04:00 AM     Nov 20, 10:00 AM     Nov 20, 05:00 PM     Register
               Nov 21, 08:30 AM     Nov 21, 02:30 PM     Nov 21, 09:30 PM     Register
               Nov 21, 11:00 AM     Nov 21, 05:00 PM     Nov 22, 12:00 AM     Register
               Nov 28, 11:00 AM     Nov 28, 05:00 PM     Nov 29, 12:00 AM     Register
          French     Nov 13, 05:00 AM     Nov 13, 11:00 AM     Nov 13, 06:00 PM     Register
          Italian     Nov 20, 05:00 AM     Nov 20, 11:00 AM     Nov 20, 06:00 PM     Register
          Portuguese     Nov 07, 12:00 PM     Nov 07, 06:00 PM     Nov 08, 01:00 AM     Register
          Spanish     Nov 26, 10:00 AM     Nov 26, 04:00 PM     Nov 26, 11:00 PM     Register
You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.
RECORDED TRAININGS
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxxx for the rest of available recordings.
Topic     Target Audience     Language     Play
Premier Support Entitlement New     All Customers     English     Play
Lifetime Support Policy New     All Customers     English     Play
Mobile My Oracle Support New     All Customers     English     Play
My Oracle Support Overview New     All Customers     English     Play
User Account Registration Process     All Customers     English     Play
My Oracle Support Customization New     All Customers     English     Play
PowerViews New     All Customers     English     Play
Service Request Create & Update New     All Customers     English     Play
Service Request Management Best Practices New     All Customers     English     Play
Knowledge Searching and Browsing New     All Customers     English     Play
Customer User Administration New     All Customers     English     Play
My Oracle Support Community New     All Customers     English     Play
My Oracle Support Configuration Manager     All Customers     English     Play
Why Use The Configuration Manager In My Oracle Support     All Customers     English     Play
Patching New     All Customers     English     Play
Patch Recommendations and Patch Plans     All Customers     English     Play
11g Upgrade Best Practices     Oracle Database     English     Play
EBS Patch Wizard Utility Training     E-Business Suite     English     Play
R12 Close Process & Reconciliation     E-Business Suite     English     Play
R12 Financials Upgrade     E-Business Suite     English     Play
R12 Payables     E-Business Suite     English     Play
Tales from the Performance Queue     JD Enterprise One     English     Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
many thanks

what about this one below :
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxx for the rest of available recordings.
Topic     Target Audience     Language     Play
Premier Support Entitlement New     All Customers     English     Play
Lifetime Support Policy New     All Customers     English     Play
Mobile My Oracle Support New     All Customers     English     Play
My Oracle Support Overview New     All Customers     English     Play
User Account Registration Process     All Customers     English     Play
My Oracle Support Customization New     All Customers     English     Play
PowerViews New     All Customers     English     Play
Service Request Create & Update New     All Customers     English     Play
Service Request Management Best Practices New     All Customers     English     Play
Knowledge Searching and Browsing New     All Customers     English     Play
Customer User Administration New     All Customers     English     Play
My Oracle Support Community New     All Customers     English     Play
My Oracle Support Configuration Manager     All Customers     English     Play
Why Use The Configuration Manager In My Oracle Support     All Customers     English     Play
Patching New     All Customers     English     Play
Patch Recommendations and Patch Plans     All Customers     English     Play
11g Upgrade Best Practices     Oracle Database     English     Play
EBS Patch Wizard Utility Training     E-Business Suite     English     Play
R12 Close Process & Reconciliation     E-Business Suite     English     Play
R12 Financials Upgrade     E-Business Suite     English     Play
R12 Payables     E-Business Suite     English     Play
Tales from the Performance Queue     JD Enterprise One     English     Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
it's video for free i can watch it

Selling on Oracle support services

Hi Everyone
My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
Would really appreciate if you could help me on this one.
Feels great to join the Oracle community.
Ajit.

Hi Kai.
Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
Kind regards,
Richard
Fusion Applications Developer Relations

My Oracle Support Communities for Database Installation issues

The My Oracle Support Community which covers all support related questions on Database Installation is available here:
https://communities.oracle.com/portal/server.pt/community/database_install/278
The My Oracle Support Community is a vibrant forum for Oracle customers, partners, and employees to share knowledge, discover best practices, and ask questions. We encourage you to use these communities for all your support related topics.
With over 427,000 members and 227 communities dedicated to product and industry-specific topics, the My Oracle Support Community encompasses a huge range of technologies, applications, and business processes—including 30 focused communities for Oracle Database, 6 for Enterprise Manager, 4 for Engineered Systems, and more.
Join a community of peers with real-world experience using Oracle products, and Oracle support engineers who moderate and contribute to discussions, for unparalleled access to deep and practical expertise. With My Oracle Support Community, you’ll get access to information about Oracle technologies to help you improve your operational efficiency and reduce downtime.
An existing support contract is required to access the My Oracle Support Community.
If you have not used the My Oracle Support Communities before, please watch this brief (2 minute) video to help you quickly understand the benefits available to you.
http://bcove.me/rvjqwdn5
Edited by: rgulledg on Jul 11, 2012 12:17 PM

Please note that an existing support contract is required to access My Oracle Support. The original text has been updated to reflect this.

Oracle Support Contract

I wonder how other users feel about transition of support from Primavera to Oracle.
Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
Contract*
We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
My Oracle Support*
I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
I miss the chat feature form POINT - initiate chat and get response the same hour...
After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.

Hi people,
Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
I have started to look for alternative solutions as I am sick and tired of the lack of support.
Regards
Rudi

Forum for discussions around "My Oracle Support"

Since there isn't a forum specifically for "My Oracle Support" what do people think about having one created.
There are forums both here and in the MOS communities for just about every other product that Oracle has what about one for MOS on http://forums.oracle.com?
Any value in it?

Pointless wrote:
Hans Forbrich wrote:
user10158586 wrote:
If having it out in the open didn't get complaints noticed, why would they care?I don't think anyone (except possibly Oracle's support group) is arguing against getting this stuff into the open.
The question (at least in my little mind) is "Why do people think that Oracle should provide the forum to air Oracle's laundry?"Possibly because it would encourage them to provide a better service to paying support customers and listen to what they need and that that would ultimately be beneficial to Oracle?
When Oracle do not provide a public forum for Oracle users to discuss their experiences and lock threads when people do discuss their experiences tends to suggest that, yes they notice the discussions on this site and that they do not want those experiences to become public, because in general they are not positive experiences.What makes you think Oracle Support will listen here? They feel they have an appropriate forum.
>
I think in the long run Oracle's stance on the support upgrade and their efforts to keep it quiet will only hurt Oracle.I agree.
But then again, perhaps they believe they provided us with appropriate opportunity to provide feedback.
Indeed, they have held several public forums asking for feedback (in particular for input on how to design the new Certify system), some of which I advertised for them, AND NO ONE CAME. There were dozens of excuses provided when I contacted individuals to encourage participation.
If they provide facilities and resources and we ignore them, why should they (MOS) make any effort to come to a location that they have told us they do not officially monitor.
Indeed, we have been told several times that MOS/MOS-C and Forums are separate. And the moderator here is trying very hard to keep them separate as well.
>
What is worrying is we have seen a similar attitude during the various forums upgrades where useful features are continually removed and features no one wants are added and scalability goes down. It begins to look like an institutionalized attitude of not listening.Bi-directional. There is truly a mutual attitude of not listening.
For example - you claim 'no one wants those features'. Yet, those features were, and are, wanted by some - specifically by the Applications community that is not at all well represented in OTN Forums.
(How they are implemented, and whether Flash is a usable technology for this ... is another discussion entirely. Let's just say I am on record as an early advocate of http://supporthtml.oracle.com)

My Oracle Support unbearable 1hour timeout : Sign up to ask Oracle removing

Dear All,
1) You might have noticed that a new one hour session timeout has recently appeared on My Oracle Support site.
This is unbearable as we need to click "Continue" all along the day especially when you have several sessions opened (Dashboard, OnDemand, knowledgebase, etc...).
If as me you would like to put pressure on Oracle to get rid of this new (non-)enhancement, please put your comments and sign up this post.
2) I would also like to know from other Oracle customers about the eight hours session timeout that automatically forces you to re-login.
I would also like push Oracle to increase timeout to ten or twelve hours as a working day lasts more than eight hours if you include lunch time.
Oracle Manager responsible for this My Oracle Support settings only suggest to logout and re-login during lunch time....
Please put also your comments about this very annoying session timeout setup.
Best Regards,
F. L. alias user10681378

maybe a better forum would be
[url https://forums.oracle.com/forums/category.jspa?categoryID=48]Category: Technology Network Community
[url https://forums.oracle.com/forums/forum.jspa?forumID=29]Forum: Community Feedback and Suggestions (Do Not Post Product-Related Questions Here)

EBS Patch Recommendations via My Oracle Support is coming... get involved

Here is a chance to be involved in the feedback look for extending the collector based patch recommendations interface in MOS to include the extensive EBS suite.
If you are actively involved with evaluating patches for installation in your Oracle EBS, you should consider getting involved in this early stage. We will look to a wide selection of EBS customers to gather one-on-one feedback starting around Jan 2010.
Visit the [Community Thread|https://communities.oracle.com/portal/server.pt/community/view_discussion_topic/216?threadid=64563&aggregatorResults=T64563T58797T63711T64309T64508T63399&threadAggregatorPage=1&threadAggregatorPageSize=10&documentAggregatorPage=1&documentAggregatorPageSize=10&returnUrl=https://communities.oracle.com/portal/server.pt/community/using_my_oracle_support/221#64563] to Get Involved!

Hello All,
The issue is resolved.
The problem in my case was the presence of more than one organization ID in oracle support portal - i.e., my organization apparently has multiple Oracle support contracts. The Oracle collector does not know which ID to use, so none of the collected information shows up in the support portal.
To fix this, the Oracle collector must be "told" which ID to use using this command:
./configCCR -s ID_goes_in_here email_address_used_for_oracle_support_login_goes_here country_code_goes_here
Example: ./configCCR -s 1234567890 [email protected] US
Once that is done, use:
./emCCR collect
To force the collection of information and upload to support.oracle.com
That's all.
Regardless of whether there are multiple IDs or just one, this situation may arise any time the collector cannot determine the organization ID during initial setup.
On a sadder note, having gone though this process, it turns out that OBIEE 10.1.3.4.1 patch recommendations are not supported by the collector anyway. So, this was all a bit of a waist...
Back to researching the patches manually.....
Does anybody have a good process for patching OBIEE?
Thank you all for your responses. Hope this information helps somebody.
-sb

Save "my oracle support" password in chrome

I've read a few ways to save the password for my oracle support or the communities in firefox with plugins but cant find a way in chrome. anyone know how?

Moderator Action:
This thread is outside the scope of this entire OTN community forums site.
You are asking a MOS question, not an OTN question.
You posted it to the DATABASE GENERAL QUESTIONS forum space but it has nothing to do with Oracle's database software.
This thread is locked.

My Oracle Support Should Borrow Simplicity from Google Home Page

How easy, fast, and pertinent it is to search on Google.
That's what we expect from My Oracle Support.
regards

Great news!!! According to Chris's (Sr. Customer Support Manager) latest blog at 7:04PM Tuesday the issues were minor, have all been corrected, and were mainly caused by customers that didn't listen to Oracle's communications and take the proper actions to be ready for the migration. All is well.
http://blogs.oracle.com/Support/2009/11/my_oracle_support_-_migration.html

Interest calculation on overdue,credit balance & cash dicount

Hi gurus
we need to calculate the over due interest, interest on credit balance & cash discount on the customer balance thru system. What are the configuration settings required& also for reporting purpose what we need to do.Please explain in details
Thanks
shivaji

To be able to post cash discounts, you must define an account determination for cash discount taken and cash discount granted.
For cash discount taken, choose:
Financial Accounting ® Accounts Receivable and Accounts Payable ® Business transactions ® Outgoing payments ® Outgoing payments Global Settings ® Define accounts for cash discounts taken
For cash discount granted, choose:
Financial Accounting ® Accounts Receivable and Accounts Payable ® Business transactions ® Incoming payments ® Payments Receipt Global Settings ® Define accounts for cash discounts granted
Please refer to the R/3 library and the IMG documentation for more details.
You may also want to use payment terms suitable for you business processes to trigger the automatic calculation of cash discount amounts

Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM

>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

My Oracle Support - PeopleSoft Credit to Cash Community

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