My order is still pending, and I can only download trial versions. Help?

Ordered 4 days ago, and is still showing as pending.
I have not received any serial number for this license.
Can only download trial versions of apps.
Help!

Hi JohnxxiiiCollege,
If you have purchased directly from Adobe (online/over the phone), please provide the order number & you can also confirm from your bank if the transaction has been completed or not.
Please mention the product name if purchased from any other sources.Then the serial number issue can be resolved.
As you have mentioned that " Can only download trial versions of apps", I assume it is  the trial of Creative cloud, if that is the case then serial number is not required.
Since you have the trial downlaod available so it might be that the creative cloud subscription is not yet active(if it is creative cloud subscription).
You can privately message me the details also.
Regards
Rajshree

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