My original account was opened with an email account that I no longer use but I still have access to it. I opened a new account using my current email address but can't access songs purchased or added to my library from my old account.

When I go through the process of retrieving my password the system says it has sent an email to address to which the account is associated but that is not happening. The information (birth date & secret hint) associated with the account also don't agree with the correct info

Hi Stillme,
You cannot transfer purchases from one Apple ID to another. You need to go into the old Apple ID and change it to the new email address instead of using a new Apple ID altogether.
Apple - My Apple ID
If you can't remember the password to the old ID, then click on Reset your Password, and answer the Security Questions. If you can't remember the Security Questions, contact iTunes Support and have them reset:
APPLE ID SECURITY CONTACT NUMBERS
Once you get into your old account, Edit the Apple ID to your new email address. Before you will be able to do that you are going to have to change the email address on the new Apple ID to something else.
Cheers,
GB

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HT1420 My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

Hi Kevin,
Have you authorized the Computer to your Apple ID?
If not, sign on to iTunes.
Then got to the Store menu option at the top of the screen (CTL+B if it is not showing), and click on it to display the dropdown, and select Authorize this computer.
If that doesn't work, then sign on your Dad's iTunes ID and repeat the Authorization process.
Cheers,
GB

HT5557 since i updated my Apple ID with correct email address I can now only send imessages to email addresses and not iphone numbers - any idea how to fix this problem ?

since i updated my Apple ID with correct email address I can now only send imessages to email addresses and not iphone numbers - any idea how to fix this problem ?

You might want to try contacting Apple for assistance by going to https://expresslane.apple.com, then click See All Products and Services>iTunes>iTunes Store>Passwords & Security Questions>Lost or Forgotten Apple ID password. They should be able to explain what's going on and help you reset the password for the old ID if necessary. The call should be free.

Can not retrieve my password using my email address nor birthday as security question, can not access my purchases to update them even if I creat a new account with same email address, what can I do?

Has anyone had an issue with password and not been able to retrieve it using email nor answering security questions? This is my case, I tred to do both, I do not get any email from Itunes to let me know how to do. If I try to reset it using my security question, which was my birthday, does not work either. I believe someone changed everything for me and I do not know what to do because in oder to update all my purchases I need my original account. I just created one using same ID and e-mail address, all successful, but it does not mean that I'm able to retrieve all my prurchases because it's a new account...Please, any idea, I appreciate your comments and/or feedback, Thanks!!!

Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID.

I have just changed my computer as my old one died... but now cannot access my old itunes account so i have set up a new one with another email address. how can I sync my ipod to my new computer without wiping all my music ?

I have just tried to sync my ipod to a new computer as my old one died but as I cannot remember my previous log in I created a new itunes account. I now want to sync but it says it will wipe my music off my ipod. Does anyone know how I can do this now ?

If you have purchases on your iPod Shuffle that you want to sync back to iTunes, but are under the Apple ID you no longer have access to, you'll need to reset that account information. You can use this link to reset your password.
https://iforgot.apple.com/
If that doesn' work or help, you'll need to contact iTunes support and have them walk you through the process of resetting the older account information. Once you know the email and password again, you can authorize your new computer and transfer any purchases from this account back to iTunes.
For all non-iTunes purchased content, you'll need to the assistance of some sort of third party software that is not supported by Apple. See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock
B-rock

If I restart an iPhone that is sharing a photostream with another account.. Will that account still have access to the stream?

If I restart an iPhone that is sharing a photostream with another account.. Will that account still have access to the stream?

Keep a backup from contacts (Address Book>File>Export>Address Book Archive) and Calendar (iCal>File>Export>iCal Archive) of your Mac and then press "replace".

On my iphone, icloud is set to an apple id that i no longer use and i keep getting asked to enter a password. Cannot remember the password. When i try to re-set the password, it sends a email to a address no longer used. Will not accept any dob i enter

I have icloud on my phone with an apple id that I no longer use. I keep getting asked to enter the password for this ID. However I can't remember the password.
When I try to re-set the password, a e-mail will be send to an address I no longer use and can't access.
I then try to answer the security questions, but the date of births I enter are not accepted
Any ideas?
Paul

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

When trying to but in app purchases I get an error that says "iTunes password and account is not synced with the email address"! How can I fix this?

I try and buy in app purchases but it won't let me and gives me the above error message: "iTunes password and account is not synced with the email address"! How can I fix this?

Are you running modified software on your phone? This error seems to be common if the firmware has been modified and you're trying to restore the phone again.

I bought an application in itunes. When i opened the application, it asked me the access key that was sent throught my email address. But when i open my email address, there was no message from apple. how was that? where can i get the access key?

i bought an application in itunes. When i opened the application, it asked me the access key that was sent throught my email address. But when i open my email address, there was no message from apple. how was that? where can i get the access key?

Apple doesn't send access keys for apps. Which app was this?

Can I make two accounts with one email address?

I am a newbie so I hope this question makes sense to someone out there. When I purchased an ipod for my daughter several years ago, I opened her account with my email address because she was so young at the time. I now have an ipad for myself and we are arguing over whose account it is. As an example, when I was playing an ongoing game on my ipad with my name attached to the account she complained that she couldn't play the same game with her own accumulating score so we edited the apple id password to her name and now it is associated with her Facebook account so my identity in the game is in lala land and I cannot access it. Is it possible to have two separate identities with the same email address used for your apple id? How do we go about setting up them so we can switch between them? Any help with this issue is appreciated, thank you.

You need to be in a country to use its store, so you can't buy content from the French store unless you are in France with a France billing address on your account. You can try requesting that the music be added to the Canadian store, but unless the record company/rights-holder agrees to it then Appl won't be able to sell it there : http://www.apple.com/feedback/itunes.html
Is it available on other music purchase download sites that you have access to ?

Can you have multiple iTunes accounts associated with one email address?

My current iTunes account is associated with my company email address that I am attempting to change to my personal email address that I share with my husband.The problem is his iTunes account is also associated with this email address. Is there a way to add my account to our joint email address?

No. Purchases made on each account are permanently tied to a unique email address and cannot be changed, and accounts cannot be merged. I think you can add an alternate email address for correspondence if/when you can no longer access email at the original address. See HE68: Apple ID: Associating and verifying email addresses with your Apple ID for more information.
tt2

HT2731 My daughters iPad has just been factory restored from the apple shop, she was on my iTunes account with her email address but now she is the correct age for her own account. We have started up the iPad and with trying to create her own with her own

My daughters iPad has just been factory restored from the apple shop, she was using my iTunes account with her email. When trying to create her own iTunes as she is the correct age it has come up that her email is already being used. How do we do this with he same email address

Hello spooner68,
Thank you for the details of the issue you are experiencing when trying to create an Apple ID for your daughter. Because her email address is associated with your Apple ID, you are receiving the message that the email address is in use.
To remedy this, you will have to first remove her email address from your account using steps 1-3 of the section titled "How to add an additional email address that is already associated with another Apple ID" in the article below and then attempt to create her Apple ID with her email address:
How to add an additional email address that is already associated with another Apple ID
If you have an email address that is already associated with another Apple ID, you may need to remove it from your other Apple ID before you can add it to your preferred Apple ID.
Sign in to My Apple ID with the Apple ID that has the email address already associated with it.
Find the email address that you want to move to your preferred Apple ID, then click Delete.
Click Save Changes, then click Sign Out at the top of the page.
You can find the full article here:
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thank you for using Apple Support Communities.
Best,
Sheila M.

My original Apple ID is associated with an email address that I no longer have access to. How do I reset the system to recognize my new email address as my primary point of contact and erase the other one?

My original Apple ID is associated with an email address that I no longer have access to. How do I reset the system to recognize my new email address as my primary point of contact and erase the other one?

If when you go to icloud.com and sign in with your current iCloud ID you see all your iCloud data there, you can safely sign out of the iCloud account on your Mac and choose Delete at all the prompts, then sign back in with the current ID. This only deletes the data from your Mac, not from iCloud. Your iCloud data will reappear on your Mac when you sign back in after a brief delay as it redownloads. If you have automatically imported your photo stream photos to your iPhoto library you won't lose them either (if you haven't, save them to your library first).
Again, only do this if when you go to icloud.com with your current ID you see your iCloud data there.

HT5622 When my daughter got her first iphone we set it up with my email address, she now has her own email & new iphone. I want to use my email address for my icloud, can I delete the content from the icloud account and continue to use my email?

When my daughter got her first iphone we set it up with my email address, she now has her own email & new iphone. I want to use my email address for my icloud, can I delete the content from the icloud account and continue to use my email?

Yes, but be sure she is on a separate iCloud account with a separate ID before deleting anything. Be sure there is nothing that you want to keep on your device too. When you delete the data from iCloud it will be deleted from all devices signed into the account. Then you can delete the data from the existing account by doing the following:
To delete the contacts, go to iCloud.com from your computer, log into your iCloud account and open Contacts, click on All Contacts on the left, to the right click on any single contact to select it, click on the Actions (gear shaped) icon at the bottom left and choose Select All, then press the Delete key on your keyboard.
For Calendars, open the calendar on icloud.com, click Edit on the bottom left, then tap the minus sign to the right of each calendar to delete it.
For Notes, open notes on icloud.com, click on each note on the left, then click Delete at the top to delete it.
For Reminders, open reminders on icloud.com, click on each reminder and press your Delete key to delete it.
For Mail, open your mail on icloud.com, click each folder on the left (such as your inbox), click on a single message to the right, press Control-A on your keyboard to select them all, then press your Delete key. Repeat this for each of your mail folders except Trash. When finished, click on the actions (gear-shaped) icon on the bottom left and select Empty Trash.
If you also want to delete your iCloud backups you can go to Settings>iCloud>Storage & Backup>Manage Storage on your device, tap the name of your device under Backups, then tap Delete Backup.

This Mac can't connect to iCloud because of a problem with my email address Open iCloud preferences to fix this problem"

I keep getting this message over and over and over.
This Mac can't connect to iCloud because of a problem with <my email address>
Open iCloud preferences to fix this problem"
I go to IC Preferences but there is nothing I can fix there that is relative.
My outbox is no longer working in MAIL so I cannot email out. I have to use my wife's MBP to send emails.
I can get emails. I didn't change anything in m,ail preferences, so what is Apple doing to me?

I also have had this problem and see no resolution - signed out of my account and signed in again, did not get any resolution to the problem. done this twice. Is Apple addressing this? I thought that 10.10.1 would resolve this but found to my dismay that there has been no resolution. Each time I log out of iCloud and then sign in again, there is a time lag before all my files in iCloud become accessible so have stopped trying this remedy. I also have issues with iTunes where am asked for my password 4 times before I can log in. Would like to know if there is anything in the pipeline to remedy/rectify this problem. Issues with bad internet connectivity have improved but are still there. Wish Apple would spend some more time in testing and resolving issues before releasing new software.

My original account was opened with an email account that I no longer use but I still have access to it. I opened a new account using my current email address but can't access songs purchased or added to my library from my old account.

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